Salesforce Platform Scalability

ChrisTook - PeerSpot reviewer
NA Inside Sales Hub Manager at AMCS Group

I use it to manage a team of eight, which is very usable from that point of view. I've never used it for anything beyond that. The largest team I managed would've been 13 or 14 people. I couldn't really speak to scalability. It may very well be fantastic for a team of 50 or 100, however, I couldn't speak to that. That's not been my experience historically.

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KrishnaKumar10 - PeerSpot reviewer
Director at Cyient Limited

Scalability-wise, I rate the solution a ten out of ten. In general, my company's clients have enterprise-sized clients.

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Claudio Chalom - PeerSpot reviewer
Marketing Director at Berlitz Canada Inc.

I would rate the scalability of this solution a seven, on a scale from one to 10, with one being the worst and 10 being the best. We have about 30 users of this solution in our company with plans for scaling.

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Buyer's Guide
Salesforce Platform
March 2024
Learn what your peers think about Salesforce Platform. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
ST
Vice President at a healthcare company with 10,001+ employees

The product is scalable. 

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Ismail Shaik - PeerSpot reviewer
Technical Manager at Infinite Computer Solutions

In my company, 160 people are using the solution. We have two different products, and both use Salesforce differently. So we wanted to bring all these users together, that includes a batch of 150 and more than 100. We wanted to merge and use it as a unified product. So, we are trying to bring that cost down. Also, I am searching for other alternatives to find a better solution than Salesforce.

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Emrah Uluisik - PeerSpot reviewer
Sales Manager at Destel Bilişim Çözümleri A.Ş.

The solution is scalable.

I've changed positions, and in my area, 50 people are using it. However, in the past, I've been in a company where 1,000 people were on it. 

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Devaiss Mohanty - PeerSpot reviewer
Premium Services Sales- CX Professional Services at Cisco

The solution is absolutely scalable. 

I take care of a POC which has almost 20,000-plus service sellers. It can handle definitely more than 50,000-odd people even in a POC.

We don't have any big plans to increase usage. 

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Karan-Singh - PeerSpot reviewer
Account Executive at Speak Ai

Scalability-wise, I rate the solution a nine out of ten.

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Rahul Rupela - PeerSpot reviewer
Manager Strategy and Consulting at a computer software company with 201-500 employees

The solution is scalable, we currently have 50 users. 

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GD
Senior Manager Software Development at a comms service provider with 5,001-10,000 employees

We did not have any issues with scalability. It can extend easily.

We have 7,000 users on the product right now. 

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LB
Sales Development Representative at a university with 5,001-10,000 employees

The solution seems perfectly scalable. However, it becomes increasingly more difficult to maintain and stay clean.

I use it at a pretty large organization. 

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Surcel Stefan - PeerSpot reviewer
Industrial & Land Consultant at Cushman Wakefield

It offers good scalability features and the possibility to use its services across different departments within the company.

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AS
Senior Project Manager at freelancer

The scalability of the solution is quite good. Scability-wise, I rate the solution an eight out of ten.

Our clients range from small and medium companies to those companies which fall under Fortune 500.

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MuriloCosta - PeerSpot reviewer
Sales Director at Bornlogic

The Salesforce Platform is a scalable solution.

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Mohamed Abd Kader - PeerSpot reviewer
Head of Enterprise Architecture at Mantrac Group

The scalability is very good. If you need to expand it, you can do so relatively easily.

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NA
Marketing Communications Manager at a financial services firm with 1,001-5,000 employees

The scalability is okay. I'd rate the ease of expansion a six out of ten. 

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PeterQuigley - PeerSpot reviewer
Director of Sales at a tech vendor with 11-50 employees

The solution is super scalable. It's easy to expand. 

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PG
Senior Technical Consultant at a tech services company with 201-500 employees

The company I work for right now has 400 people.

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SZ
Senior Consultant and Analyst - Product Engineering Services at a computer software company with 201-500 employees

It offers high scalability and is easier to scale and navigate.

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SJ
Head of IT at a non-profit with 201-500 employees

The scalability of the solution has been fine. We have a year of data in the tool, and there are no differences in performance from when we started using it. Around 550 users in m company use the solution.

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AK
Digital transformation director at Medmark

Salesforce Platform is scalable.

We have approximately 100 users using this solution and we have plans to increase usage.

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MZ
Sales Director at a comms service provider with 10,001+ employees

The scalability of the Salesforce Platform is very good, you can easily add people and grow the product.

With the Sprint acquisition, we have approximately 40,000 or 50,000 users.

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MK
Manager - Key Accounts at a computer software company with 10,001+ employees

In terms of scalability, it has been good so far. I have seen it working fine for a team of 10 people as well as for a team of 1,000 people. There are probably more than 1,000 users in our organization globally.

In this organization, it is primarily for managing the sales team and sales funnel, but we also intend to use it for CRM around three years down the line.

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KW
Director Multi-Disciplinary Oncology Enterprise Solutions at a healthcare company with 5,001-10,000 employees

We have multiple things that we built on top of the Salesforce Platform which our team utilizes. One's called Customer Planning Opportunities, which is about 16 globally. When through an opportunity, a salesperson on the service side can create requests for us for some of my teams, and then it sends out a mass email. 

There are multiple public and private pages that they've developed which we can log activities, such as sales, pre-sales, and pre-sale planning. We can upload documents that everybody can go and gather. If we upload a document in our Customer Planning Opportunity, which is built on top of Salesforce, it doesn't have to send attachments within the CRM. 

There are some places where there are some disconnects

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Kamal Deep - PeerSpot reviewer
Founder and Salesforce Consultant at SaaSnic

We have not set a benchmark in terms of the size of companies we work with. We don't work with thousands of users. We are helping single users from companies and we have worked with 4,000 plus users at an enterprise level.

That said, this solution works well for enterprise-level organizations. 

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DB
Sr. Enterprise Multi-Cloud Strategist at a computer software company with 201-500 employees

I've been able to scale very easily. We've doubled the size of our team in the last year and it's really easy to add new users and with a couple of minutes of training they've pretty much got it down. For that kind of internal growth and for everyone to be using it relatively well in such a short period of time, is great.

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TM
Account Manager at a tech services company with 51-200 employees

It is easy to scale. I use the unlimited version, so I've not been stumped on anything here. In terms of usage, all the personnel in our company use it.

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AbhisekPattojoshi - PeerSpot reviewer
Senior Manager Product Strategy at a security firm with 501-1,000 employees

We have yet to attempt to scale the solution generally. 

We did not add any users, however, we have added more and more workflows. We've been able to customize to our needs. In that sense, it can scale.

We have five users on the solution currently.

I'm not sure if we have plans to expand the product at this time.

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SaurabhSingh4 - PeerSpot reviewer
Data Analyst at Wespath Benefits and Investments

Salesforce is indeed scalable. The key is to strictly follow to their design guidelines and recommendations when it comes to data storage. Since it's a cloud-based platform, they suggest using external objects for smaller data. By following their recommendations, there are no inherent limitations in scalability. They also offer options for data archival. However, the challenge arises when organizations deviate from these recommendations, which can lead to performance and scalability issues.

The current recommendations are quite satisfactory. Considering it's a cloud platform, the capabilities are impressive. The only challenge is that as the platform grows, it becomes more complex. There's now a greater degree of customization and additional features, which can be overwhelming for smaller clients who may not need all of them.

With Salesforce introducing numerous features annually, the product has become larger and more intricate. Before implementing these features, they undergo extensive due diligence. However, as the product has grown, it now contains a lot of features. Some of these features may not be relevant to a particular client. For instance, a smaller client that has purchased Salesforce might find these features overwhelming rather than beneficial. It would be helpful if they could also offer lightweight applications that cater to specific sets of features rather than providing everything to every client. However, this might not be feasible due to its cloud-based nature. Nevertheless, there are many features that do not add value to the client. To put it quantifiably, if an organization or client uses only 10% of 100 features, it implies that 90 features are superfluous. So, it has indeed become feature-rich. But how do we determine which features are actually being used? Is there uncertainty around that? The usage of features can be somewhat doubtful.

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AB
Associate Vice President at a consumer goods company with 201-500 employees

With our environment of around 1500 users, there have hardly been any performance or scalability issues.

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CM
Cybersecurity Technical Leader AWS - Google at a computer software company with 5,001-10,000 employees

The scalability has been excellent. We haven't had any issues and don't see any limitations at all. if a company needs to expand, it's not a problem to do so. 

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MK
Vice President - Customer Success at a tech consulting company with 5,001-10,000 employees

The scalability is excellent with more than fifty thousand users.

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Vishal Karanjkar - PeerSpot reviewer
Site Head - IOT NW Products & Solutions at Itron, Inc.

The scalability of the Salesforce Platform is good.

We have 2,000 to 5,000 users using this solution. The product management uses it extensively.

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JA
Head Of IT and Corporate Processes at a pharma/biotech company with 51-200 employees

Scalability is great, we can do anything we want. Again, you have to pay for it but scalability is good. If you want to add processes, functions, area, additional information, it's very good.
For now, we have the sales manager and the principal sales team using the solution. Marketing and other users don't have access yet. 

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RN
Managing Partner at a consultancy with 51-200 employees

The Salesforce Platform is scalable. In consulting work, about four years ago, I did some work for GE. GE then consolidated 80 different Salesforce instances into either two or three instances. That's a company of 300,000 people globally at that point. Today, my business has a hundred partners, of which probably 60 or 70 partners use Salesforce.

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GG
SVP, Senior Director, Platforms and Delivery at a financial services firm with 10,001+ employees

It is highly scalable. In my previous organization, we probably had 2,000 or 3,000 users.

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KV
Practice Director at a computer software company with 201-500 employees

You can add small functionalities, so it's scalable. If a company needs to expand it, it can do so. You can customize it to add to it in many ways.

We have about 200 people who use it in our organization.

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PC
Vice President of Sales at Pepperdata

The scalability of the Salesforce Platform is good. We had a small implementation, we don't really have too much data or too many people. It has been scalable for what we have used it for.

We have 20 people in my organization that use this solution.

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SP
Solutions Architect at a tech vendor with 501-1,000 employees

While I can't say exactly how many people at my company use it, I know it's a large amount and we have 500 staff members. 

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AS
Business Line Manager at Thomson Reuters

The scalability is very nice once the solution has been implemented.

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ED
President / COO / Chief Technology Advisor at DeKonsultere LLC

We did have issues when we originally launched, due to us exceeding certain API thresholds that exist by default by salesforce.com. The good news is they were able to increase them for us relatively quickly.

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RV
Quality Assurance Lead at a computer software company with 501-1,000 employees

The scalability of the Salesforce Platform is amazing. There are no issues with the scalability of this product.

We have 1,000 employees who use it.

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NW
Customer Success Director at CloudChomp

Salesforce is easily scalable.

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Pablo Lage - PeerSpot reviewer
Channel Sales Director at Quest Software

This is a scalable solution. 

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Luís Silva - PeerSpot reviewer
Chief Technical Lead at Human Code

This is a scalable solution. 

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AG
CEO Unicloud - OKTA Israel at Unicloud

We're basically a small company. We didn't have any requirements for growth. We have around ten people who are using this solution.

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DL
Territory Account Manager at a tech vendor with 51-200 employees

This is a scalable solution.

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Abhishek Gautam - PeerSpot reviewer
Principle Product Manager at a tech vendor with 5,001-10,000 employees

The scalability of the Salesforce Platform is good. It can scale up and down to our needs.

We have approximately 1,000 people using this solution in my organization and it is being used daily. Many people in different roles are using the solution, such as sales managers, sales representatives, and system engineers.

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DB
Senior System Engineer at a tech services company with 51-200 employees

I haven't tried to scale it. We have about a hundred users.

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LF
Commercial Manager at a computer software company with 1,001-5,000 employees

Salesforce is pretty scalable. We don't have many users in Brazil, but we haven't seen any problem with performance so far. 

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TA
Solution Consultant at a tech services company with 1,001-5,000 employees

It is easy to scale. It is, of course, the original software as a service.

We have 300 users in our organization who are using this solution, who are mainly Sales and Sales Management.

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LE
BG lead at a computer software company with 10,001+ employees

We have scaled it, and it works pretty well. It has good scalability. We have around 50 people in our organization who use this solution.

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LV
Client Manager at a tech services company with 1-10 employees

Salesforce has massive scalability potential. 

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JV
Coordinator of Billing Process at a insurance company with 201-500 employees

The solution is highly scalable. A company can easily scale if they need to. It effectively expands to meet your needs. We'll likely expand the usage a bit more in the future. Right now, it's still pretty new to us.

We have about 100 users on the solution currently.

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EE
Unemployed

The solution is easy to scale. For example, adding new employees.

We have approximately 1,000 people using Salesforce Platform in my organization. This includes managers, sales teams, and other employees.

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it_user149529 - PeerSpot reviewer
Salesforce certified system admin at a cloud provider with 51-200 employees

There were no scalability issues.

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DD
WWT at a tech services company with 5,001-10,000 employees

This is a scalable solution due to the fact that it is cloud based. We have 3000 users on Salesforce. 

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Luís Silva - PeerSpot reviewer
Chief Technical Lead at Human Code

With decent developers (governor-limits in Salesforce can be quite a challenge for newbies) Salesforce scales easily.

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SA
Netsuite Specialist at a recreational facilities/services company with 5,001-10,000 employees

We didn't encourage scalability because we were had Netsuite, which we already customized so much. So, we decided to keep Salesforce simple enough to just store customer data and help capturing forecasting.

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HK
Process Specialist - Operational Excellence at a government with 51-200 employees

The solution is scalable and it is one of its best features.

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FM
Consultant at a tech services company with 1-10 employees

I believe Salesforce App Cloud is a scalable solution.

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DD
AWS North America Alliance Lead at a computer software company with 501-1,000 employees

It handles my needs well. We have hundreds of users all across our company. It is being used extensively in our organization. That's how we run our sales here. We have a support desk to take care of its maintenance.

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JL
Enterprise Solutions Architect at a tech vendor with 501-1,000 employees

We're working with a pretty basic model right now. We haven't tried to scale anything just yet, as it is still relatively new to the company. I'm not sure if we plan to increase usage in the future or not. If we do decide to scale it, we'll have to discuss how to do that with our Salesforce representative.

That said, currently, I don't see any limitations that would make me think there would be an issue with scaling if we wanted to.

I'm not sure how many of our team is actually on the solution.

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it_user344043 - PeerSpot reviewer
Managing Director at a tech vendor with 10,001+ employees
PK
Architect

It is scalable. We have 10,000 users of this solution in our organization.

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SG
Lead at Aligned Automation

The solution is very easy to scale. 

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SM
Chief Commercial Officer at a non-profit with 51-200 employees

It's a scalable solution.

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Buyer's Guide
Salesforce Platform
March 2024
Learn what your peers think about Salesforce Platform. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.