Salesforce App Cloud Archived Reviews (More than two years old)

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Shivali Ahuja
Real User
Netsuite Specialist at a recreational facilities and services company with 5,001-10,000 employees
Jul 05 2017

What is most valuable?

Marketing and Sales Lead, Forecasting, Campaign management.

How has it helped my organization?

We have different sets of businesses: B2B and B2C. So depending on business users and requirement, we were dealing with their requirements of creating leads, managing forecasting and all. So… more»

What needs improvement?

Areas of improvement can be around Engagement of Customers feature and approvals of transactional records.

What's my experience with pricing, setup cost, and licensing?

Pricing and license differ and depend on how much license you are purchasing from them.

Which solution did I use previously and why did I switch?

No. We just decided to use Salesforce as a CRM system as its Forecasting and Marketing Lead is a good module to work with.

Which other solutions did I evaluate?

We didn't evaluated any system at that time. But after Salesforce got implemented, we tried evaluating other systems as well
Vendor
Managing Director at a tech vendor with 10,001+ employees
Jun 28 2017

What is most valuable?

Scalability to configure and integrate. This is due to Salesforce being easily configurable and, with the ability to build APIs, almost anything can be integrated, thus allowing more capability, more… more»

How has it helped my organization?

Improved forecasting, account management, and a 360 view of customer.

What needs improvement?

Easier process to move to Lightning Components. There is a huge overtake of planning, testing and resources required to analyse what features would work. Currently, not all configurations and… more»

What's my experience with pricing, setup cost, and licensing?

Costly, but it is the top product in SaaS/PaaS. Pricing is more for large to enterprise level companies. If integration or development is not required, I'd recommend a cheaper CRM product.

What other advice do I have?

Define your business processes. Consider customer experience first and then the User experience before thinking about data and financial related benefits.

Which other solutions did I evaluate?

Yes, we considered building in-house, Sage CRM, Oracle CRM.
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Vendor
Salesforce certified system admin at a cloud provider with 51-200 employees
Jun 06 2017

What is most valuable?

The two important standout features are: * Firstly, most of the apps allow you to try out the product before buying it. The trial period depends on the product and varies from a week to 30 days. * Secondly, people are encouraged to review… more»

How has it helped my organization?

Salesforce encourages independent app development and what this simply does is, it extends the Salesforce functionality. Unique verticals and unique needs from Salesforce are extremely well-catered for and this allows users to avoid writing… more»

What needs improvement?

I think the search needs to be improved so as to allow for a broader keyword search. I find that the search facility on the AppExchange does not always allow for keyword searching.If I type in the word Form, it will not necessarily bring up… more»

Which solution did I use previously and why did I switch?

There are no alternates to the App Cloud but some vendors list their products privately.

What other advice do I have?

Always try each app before buying it and also, determine the quality of support provided. The App Cloud is not a single product, but rather a multitude of the Salesforce compatible apps, also known as the AppExchange. It is very similar to… more»
Eric Dirst
Real User
President / COO / Chief Technology Advisor at DeKonsultere LLC
Jul 15 2015

What is most valuable?

Fast speed to delivery of new solutions; fits Agile development model; easy integration and mashup with other SaaS/PaaS offerings; combination of configuration and coding… more»

How has it helped my organization?

We went from 1 or 2 CRM enhancement releases per year to a minimum of 8 per year by moving from on premise CRM to cloud CRM. Automation of process steps have saved us… more»

What needs improvement?

Hard to negotiate ability to scale down; integrations with back-office systems is still complex unless you have robust SOA platform already in place at your organization… more»

What's my experience with pricing, setup cost, and licensing?

Negotiate HARD on ability to reduce licenses if business conditions dictate you have to shrink or divest yourself of divisions/departments. They won't want to do this, but… more»

Which solution did I use previously and why did I switch?

We previously used Oracle CRM on premise. We switched because we spent too much time applying patches and upgrades and regression testing such that we were unable to… more»

What other advice do I have?

The hardest part of using the system is finding the technical resources to do the customization and configuration. I'd recommend getting going with a good contracting… more»

Which other solutions did I evaluate?

Yes, we also looked at RightNow Technologies, which was later bought by Oracle. We actually used RightNow and Oracle CRM, so we had experience with both.
Real User
Owner at a tech vendor with 51-200 employees
Sep 16 2014

What do you think of Salesforce App Cloud?

The Who, What and Why May 19, 2011 Forrester Research published ‘The Forrester Wave: Platform-As-A-Service For App Dev And Delivery Professionals, Q2 2011”. In this paper Forrester concluded among other things that Salesforce.com’s Force.com was the leading PaaS platform for business experts but, went on to suggest that two alternative solutions – Caspio and WorkXpress presented good alternatives. The following summary represents my hands-on evaluation of all three solutions, as well as, a few comments regarding Microsoft Azure. As part of my evaluation, I chose to build a project portfolio application on each platform in order to catalog my experiences from on-boarding, application configuration to functionality testing. First, I would like to provide response to a few items highlighted…
Consultant
Industry Analyst at a tech consulting company with 51-200 employees
May 01 2014

What do you think of Salesforce App Cloud?

Salesforce today announced ‘Salesforce Platform Mobile Services’, its response to the market opportunity around mobile application development. Salesforce Platform Mobile Services should smooth the development of mobile enterprise app creation and comes with support for analytics, secure access control (single-sign on based on Salesforce Identity) and other libraries of tools. As part of the ‘Mobile Services’ offering, Salesforce is rolling out a new Mobile SDK (availability announced for June) and what the company calls ‘Developer Mobile Packs’, an enriched set of Mobile APIs based on open source (ie popular JavaScript frameworks) that should enable developers to access real-time Salesforce data. -- Value & Differentiation -- PAC believes that the integration and access of…
Vendor
Director of Operations at a tech vendor with 1,001-5,000 employees
Aug 06 2013

What do you think of Salesforce App Cloud?

Salesforce, one of the leading SaaS and PaaS providers, today announced that they are extending their Salesforce Platform to add support for mobile app development. This is a natural development in Salesforce’s platform strategy. For a long time, I have been arguing that PaaS offerings should have support for social and mobile to be part of their platforms. This move by Salesforce is consistent with such an evolution and will help developers build mobile apps that are connected with data stored in Salesforce applications/platform. In today’s announcement, Salesforce talked about the technology as well as go to market strategy. Salesforce Platform Mobile Service includes: Salesforce Mobile SDK 2.0 – Offers a secure connection to data stored on Salesforce infrastructure, allows HTML5…
Consultant
Senior Architect at a tech services company with 10,001+ employees
Aug 04 2013

What do you think of Salesforce App Cloud?

When Cloud Sherpas helps a customer move to the cloud, we usually see the customer move in phases. Recently, we’ve observed a growing trend among enterprise companies, who — having seen positive results from an initial cloud implementation — give us a call a few months later, eager for advice on which areas of their business landscape to address next. We hear questions like… We’ve moved much of our Sales & Marketing functions to the cloud. Which other areas of our business should we now move to the cloud? I have a long tail of apps to deliver this year. Which ones will best leverage the strengths of the force.com platform? Our employees are demanding better mobile access and the ability to much more easily collaborate at work. How can we support them? As a Platinum…

What is Salesforce App Cloud?

The Salesforce1 Platform brings together Force.com, Heroku, and ExactTarget into one family of cloud services all built API first to help deliver apps that connect products, users, and next generation experiences. Designed for scale and speed, it provides a fast way to build apps with open APIs, back-end services, integration tools, starter templates as well as powerful developer environments; there's no limit to what you can build.
Also known as
Salesforce1, Force.com, Salesforce Platform
Salesforce App Cloud customers
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