Salesforce Platform Customer Service and Support
I rate Salesforce Platform's technical support a ten out of ten.
View full review »ST
reviewer1803624
Vice President at a healthcare company with 10,001+ employees
We ended up getting premium support. Due to the fact that it was a critical environment, the call centers, we ended up getting the premium support that was built into the package that we provided. We did get the higher level, higher SLAs, to make sure that there was business-critical support.
View full review »I've never used technical support. I can't speak to how they are with clients who need help.
View full review »Buyer's Guide
Salesforce Platform
March 2024
Learn what your peers think about Salesforce Platform. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
I've never contacted technical support. I cannot speak to how helpful or responsive they are.
View full review »I haven't contacted the solution's technical support much. I rate the technical support a nine out of ten.
The support is very prompt. They do charge for it.
View full review »GD
reviewer2139132
Senior Manager Software Development at a comms service provider with 5,001-10,000 employees
We have occasionally reached out to technical support. They have been helpful. They are good. They can take a bit of time to respond, however. We have a premium account with them, and we have a decent SLA.
View full review »Our experience with their customer support was very good. We had a few discussions in the beginning when we implemented the project, and they were very responsive. They helped us to put everything on track.
View full review »AS
AlexandruStoica
Senior Project Manager at freelancer
Since they are our partners, I cannot comment on my experience with their technical support. I rate the solution's technical support a seven out of ten.
View full review »The technical support for the Salesforce Platform is pretty good.
View full review »Technical support is okay. It's average. Their response times could be faster in terms of getting assistance to us. I'd rate it overall at a four out of five. Mostly we are happy with the level of support.
View full review »NA
Nadine Anderson
Marketing Communications Manager at a financial services firm with 1,001-5,000 employees
Technical support is not very responsive.
View full review »Salesforce has excellent support. I have no complaints when it comes to their level of service. They do a great job of getting right back to you.
View full review »AY
reviewer2334183
Senior Solutions Architect at a financial services firm with 10,001+ employees
I haven't contacted the support yet.
View full review »SJ
reviewer2171790
Head of IT at a non-profit with 201-500 employees
Our third parties handle the technical support, and each one is different. Overall, they're all fairly good at what they do.
View full review »AK
Ahmed-Kamel
Digital transformation director at Medmark
I have a vendor on board, and whatever issues we might have they are my reference if I need something. I have not contacted Salesforce directly.
I'm pushing people in my team to get certified to be administrators. They go on the Salesforce training on their website and they are doing their own training online. This is the only direct contact between my team and Salesforce directly.
View full review »MZ
reviewer1754871
Sales Director at a comms service provider with 10,001+ employees
I personally have not contacted technical support.
View full review »MK
Manuraj Kapoor
Manager - Key Accounts at a computer software company with 10,001+ employees
I am a sales guy, and from my point of view, I never had any problem.
View full review »KW
reviewer1642842
Director Multi-Disciplinary Oncology Enterprise Solutions at a healthcare company with 5,001-10,000 employees
The technical support is responsive. I don't personally call them, but they're very good about if you want to learn or receive additional training within the application. It's pretty good.
View full review »DB
Don Benjamin
Sr. Enterprise Multi-Cloud Strategist at a computer software company with 201-500 employees
We have an internal technical resource that's able to assist on the Salesforce side. One of the things we've added recently is a button where you can essentially open a ticket for questions related to the use of Salesforce. In the past, I would reach out to our internal support team to help me build a report. Now, we simply have a request button that gets us to Salesforce.com support. I open the ticket and get a very quick response which is really great.
View full review »TM
reviewer1213113
Account Manager at a tech services company with 51-200 employees
I've signed up for difficult classes, and they've been Johnny-on-the-spot to help out and to see if there's anything else that they can do. Their customer service is top-notch.
View full review »I've been in touch with technical support and would give them a rating of nine out of ten. They are quite responsive. We've been very satisfied with their level of assistance.
View full review »Einstein Discovery support was somewhat delayed. The response time could be faster.
View full review »AB
reviewer1342554
Associate Vice President at a consumer goods company with 201-500 employees
I don't think I have ever called technical support for an explanation or anything. At least not for the solution that we use for our sales staff who visit the markets.
View full review »MH
reviewer1711254
Account Executive at a tech vendor with 51-200 employees
I personally did not use the tech support at Salesforce. We had our own IT team.
View full review »CM
reviewer1629711
Cybersecurity Technical Leader AWS - Google at a computer software company with 5,001-10,000 employees
I've never had to contact technical support. Therefore, I can't speak to how helpful or responsive they are. We have our own internal team that we would turn to if we ran into any problems.
View full review »MK
Mathew Kalathil
Vice President - Customer Success at a tech consulting company with 5,001-10,000 employees
The technical support team is called internal.
View full review »We have used the support and I have not heard anyone complaining about the level of support.
View full review »JA
JuanAcevedo
Head Of IT and Corporate Processes at a pharma/biotech company with 51-200 employees
Customer service responds very quickly, within a few minutes. They will respond with a solution within about three hours.
AL
Ashwin L
Associate at Workvisory Services LLP
I've never contacted the Salesforce Platform technical support team because my company has a separate operations team in charge of getting support.
View full review »RN
reviewer981882
Managing Partner at a consultancy with 51-200 employees
My admin has used Salesforce technical support, and to my knowledge, everything has been very positive and very successful.
View full review »GG
reviewer1498104
SVP, Senior Director, Platforms and Delivery at a financial services firm with 10,001+ employees
They have a model where there are a lot of user groups before you get into really calling them. We go through the sales channel and get assistance through that. We didn't really use the tech support itself that much. We kind of leveraged sales engineers to help us with things that we had questions about.
View full review »KV
Kunal Verma
Practice Director at a computer software company with 201-500 employees
The technical support has been good. That said, likely the lead time to resolve issues can be a bit quicker. Definitely, they do a good job in correcting some of the problems that we face, however, the time it takes to resolve the problem can be quicker. They're okay overall.
View full review »PC
Patyy Collins
Vice President of Sales at Pepperdata
We hire someone to maintain the solution for us and we use them for technical support. However, they might call Salesforce or tech support but I have not contacted technical support.
View full review »AS
AmanSingh2
Business Line Manager at Thomson Reuters
Currently, we use our own services for technical support. If a team member from our support needs to contact them, they do.
View full review »ED
Eric Dirst
President / COO / Chief Technology Advisor at DeKonsultere LLC
Customer Service:
Solid. No issues. They really try and work with you to ensure you know how/where/why you are using or not using all aspects of the platform. No, of course, they do this level of reporting to you so that you use more, but it's still good data to inform where you have opportunity to better leverage what you are already paying for.
Technical Support:Very good. As usual, if you run into anything serious, escalate quickly. They have channels for escalating, so use them. Don't let your technical teams try to solve themselves for too long.
View full review »RV
reviewer1643757
Quality Assurance Lead at a computer software company with 501-1,000 employees
As partners with Salesforce, we are dedicated and in touch with Salesforce all of the time.
The technical support is good.
View full review »NW
Natalie Wesnke
Customer Success Director at CloudChomp
I have only used the online resources and found them to outdated sometimes. Our Salesforce admin takes care of all this now.
View full review »The technical support for this solution is very good.
View full review »The customer service team at Salesforce get the job done but they are not fast. The technical support could be improved.
AG
Arye Glikman
CEO Unicloud - OKTA Israel at Unicloud
We have not contacted them.
View full review »I have not used the support from Salesforce Platform.
View full review »DB
Darrell Bowmer
Senior System Engineer at a tech services company with 51-200 employees
I have not used their tech support.
View full review »LF
Lucas Freitas
Commercial Manager at a computer software company with 1,001-5,000 employees
Technical support isn't something that you really need for day-to-day activities. We usually don't need that.
View full review »TA
reviewer1568070
Solution Consultant at a tech services company with 1,001-5,000 employees
I haven't used technical support. We have our own first-line support for our company. I've never had to actually reach out to Salesforce themselves.
View full review »LE
reviewer1556151
BG lead at a computer software company with 10,001+ employees
I have not used technical support. It is very stable, and most of the issues were at the user level. Therefore, I did not need any advanced technical support for this.
View full review »LV
reviewer1468656
Client Manager at a tech services company with 1-10 employees
We have never had to use the Salesforce tech support.
View full review »JV
reviewer1483014
Coordinator of Billing Process at a insurance company with 201-500 employees
I haven't used technical support just yet. I wouldn't be able to speak to their level of service at all.
View full review »EE
Emjee Egderdle
Unemployed
In general, we would log calls into our company technical support for issues, and then they would escalate it as needed to the Salesforce team.
View full review »I have never needed technical support from the App Cloud team, but my experience with the broader Salesforce technical support team has been outstanding.
View full review »All problems solve within a reasonable timeframe. Best support comes from the community which is great.
View full review »SA
Shivali Ahuja
Netsuite Specialist at a recreational facilities/services company with 5,001-10,000 employees
HK
Hayaa Kayasseh
Process Specialist - Operational Excellence at a government with 51-200 employees
The technical support has been fine.
View full review »FM
Franz Malten Buemann
Consultant at a tech services company with 1-10 employees
The technical support is very good and they respond very fast.
View full review »DD
reviewer1692633
AWS North America Alliance Lead at a computer software company with 501-1,000 employees
I have not contacted their technical support.
View full review »JL
reviewer1313040
Enterprise Solutions Architect at a tech vendor with 501-1,000 employees
I haven't had the opportunity to reach out to technical support just yet. There hasn't been a need. Therefore, I can't speak to how knowledgable or responsive they are.
View full review »Six out of 10.
View full review »PK
reviewer1568403
Architect
Their technical support is very good.
View full review »SG
Sharath Ganta
Lead at Aligned Automation
I think the response time could be improved. We generally wait 24-48 hours for a response, which is quite a long time.
SM
reviewer1375074
Chief Commercial Officer at a non-profit with 51-200 employees
I have not used technical support.
View full review »RÖ
reviewer1521243
Founder at a tech services company with 1-10 employees
I have never contacted them. Our IT guys contact them.
View full review »Buyer's Guide
Salesforce Platform
March 2024
Learn what your peers think about Salesforce Platform. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.