Previously, I was using Hyperionix. With Hyperionix, the look and feel were not very good compared to Salesforce. Also, following follow-ups and creating cases were all tedious processes in Hyperionix. Usability-wise, Hyperionix was not flexible.

I've used Microsoft Dynamics CRM in the past. I moved to a new organization and here they use Salesforce. 

I've also used ZenDesk at one point. However, it doesn't have the same functionality. 

One of our clients wants to implement Oscar in their organization, but it is still in a phase of an idea.

We did previously use another solution before Salesforce.

I have used Pega CRM before Salesforce Platform. They have different capabilities except for the workflow. Salesforce platform leads in sales automation. 

I actually worked with GoldMine CRM, one of the first CRM tools that were out there. They worked on my internet services and voice services for many years before selling GoldMine to Vendata.

What I liked about their tool, which is something that Salesforce doesn't do, is they actually had a version for individuals as opposed to companies. That way, I would be able to track everything I was doing, too, and coordinate, and be able to save that information without setting up all the alarms that come with downloading something.

We used a number of different solutions before going with Salesforce. We didn't switch because they weren't fit for purpose, and we wanted to get all our critical business systems onto one platform.

I have cursory knowledge in Microsoft Intune or VMware Workspace ONE. We used to resell. I worked for Sprint, T-Mobile, and AT&T, and we were a major reseller of Microsoft Office and Intune at the time of their launch.

I've used Microsoft Dynamics. I come from Microsoft Dynamics and it was more integrated with our email solution. It was for the agenda, the calendar, and all the tools you use to just work on a daily basis.

We used to use a GCP application and we switched to this product in 2018. We find it to be a much better CRM overall.

Based on my knowledge, we were not using any other solution. I have used it here for four years, but they have had it for eight years.

We also use Teams for our video conferencing and meetings, and I've been using Team's folders to save assets, notes from OneNote, video recordings, and stream recordings from the Teams sessions. I saved them all into the Teams file, however, the larger population of the Salesforce team doesn't even know how to use Teams and doesn't know how to log into Teams even if it's for meetings.

We previously used Oracle CRM on premise. We switched because we spent too much time applying patches and upgrades and regression testing such that we were unable to respond to changing business conditions and put in enhancements. Now we never deal with patches and upgrades and we only focus on enhancements.

I have used several different CRMs and my least favorite was Microsoft Dynamics. It was bulky, not user-friendly, and reporting was not ideal.   

I have not used another solution other than Salesforce Platform in this category.

We did use something, but I don't remember what it was.

Previously, I hadn't used any other solution. I have used Salesforce at this job and at my previous two jobs.

We did use a different solution. It was quite dated, which was why we needed to switch. We also needed something that would work for a global project.

I have used other solutions similar to Salesforce Platform, such as Microsoft Dynamics. As a standard, the past three or four companies I have worked for have been using the Salesforce Platform.

There are no alternates to the App Cloud but some vendors list their products privately.

Used Zoho CRM and also tested others. The flexibility and ecosystem for Salesforce is unmatched. 

No. We just decided to use Salesforce as a CRM system as its Forecasting and Marketing Lead is a good module to work with.

We didn't previously use a different solution. This is the first implementation.

We were using Microsoft Dynamics, which was server-based. We were looking for a cloud-based solution, and we went for Salesforce.