Salesforce Marketing Cloud Room for Improvement

Chloe Anne O'hara
Senior Marketing Automation Consultant at CloudShift Group
Marketing Cloud releases product updates every three months. With each update, users have to adapt to the product changes and new interfaces. To improve user experience, there should be clear workflows to assist the user through the setup processes. The help documentation also needs to reflect product updates more accurately. Being at the front of innovation is difficult if you are playing a guessing game. View full review »
Ken Watson
Vice President Information Technology at a financial services firm with 201-500 employees
We would like an improvement to the 'Einstein Engagement Frequency'; the optimal range of emails that our subscribers will engage with. Then take action to suppress those who receive too many or send more to those receiving too few. Also, we would like a 'sandbox' for Marketing Cloud because only PROD exists today. View full review »
RICKY RAKESH JHA FIP
User
Data protection and region specfic customization. View full review »