What is our primary use case?
The solution is basically a quoting application. When insurance brokers or internal users have to call or do insurance quotes for commercial insurance, we use Pega. The insurance we cover is for outdoor coverage and for a casualty to property, as well as casualty insurance.Pros and Cons
- "The solution's case management is its most valuable aspect."
- "They are currently spending some time on improving the product with respect to machine learning, especially related to robotic automation. They probably could be a little more adept on that area would help."
What other advice do I have?
We're just customers. We don't have a business relationship with Pega. Pega BPM is definitely one of the topmost BPM packages out there. It hits all the right notes for a containerized implementation. The only thing you need to be careful is that you definitely need experts to help you along the way, in both the design and the requirements capture. They have an excellent requirements capture tool as well. However, if somebody needs to be trained on that, you need the help of experts, both on the software architecture as well as business architecture as well as the Pega admin. Eventually, these…