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Sharath Ganta
Lead at Aligned Automation
Real User
Top 5Leaderboard
Very flexible, reasonably priced and scalable

What is our primary use case?

We're using Salesforce to get some data for one of our clients - Excel filters. I'm a solution lead and we are customers of Salesforce.

What is most valuable?

Compared to other CRM applications, Salesforce is very good and you can set it up in the cloud. It's very flexible. 

What needs improvement?

The UI needs to be improved. As developers, we can manage it, but for end users it's not very attractive in the workshop. It needs to be more user friendly and more intuitive.

For how long have I used the solution?

I've been using this solution for two years. 

What do I think about the stability of the solution?

In terms of scalability, I think it's one of the best applications to come out recently.

What do I think about the scalability of the

What is our primary use case?

We're using Salesforce to get some data for one of our clients - Excel filters. I'm a solution lead and we are customers of Salesforce.

What is most valuable?

Compared to other CRM applications, Salesforce is very good and you can set it up in the cloud. It's very flexible. 

What needs improvement?

The UI needs to be improved. As developers, we can manage it, but for end users it's not very attractive in the workshop. It needs to be more user friendly and more intuitive.

For how long have I used the solution?

I've been using this solution for two years. 

What do I think about the stability of the solution?

In terms of scalability, I think it's one of the best applications to come out recently.

What do I think about the scalability of the solution?

The solution is very easy to scale. 

How are customer service and technical support?

I think the response time could be improved. We generally wait 24-48 hours for a response, which is quite a long time. 

How was the initial setup?

The initial setup was relatively straightforward. Implementation was done in-house with assistance from Salesforce. Maintenance is really just the batching and updates. We have around 500 users in the company. 

What's my experience with pricing, setup cost, and licensing?

The pricing is okay and the cost varies depending on your requirements and number of users.

What other advice do I have?

I definitely recommend this product and rate it eight out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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DD
AWS North America Alliance Lead at a computer software company with 501-1,000 employees
Real User
Provides visibility to opportunities, and the keyword search makes it easy to find things

What is our primary use case?

We are using it for forecasting, customer contacts, and that kind of sales stuff. I assume it is in the cloud because that's Salesforce's model. They have their own private cloud.

How has it helped my organization?

It has provided visibility to opportunities.

What is most valuable?

The keyword search helps me in finding stuff quickly. So, I don't have to click around a lot.

What needs improvement?

Their reporting needs to be improved. It should be easier. I don't know how, but it needs to be easier.

For how long have I used the solution?

I have been using this solution for probably a decade.

What do I think about the stability of the solution?

It is very stable. There are no performance issues.

What do I think about the

What is our primary use case?

We are using it for forecasting, customer contacts, and that kind of sales stuff.

I assume it is in the cloud because that's Salesforce's model. They have their own private cloud.

How has it helped my organization?

It has provided visibility to opportunities.

What is most valuable?

The keyword search helps me in finding stuff quickly. So, I don't have to click around a lot.

What needs improvement?

Their reporting needs to be improved. It should be easier. I don't know how, but it needs to be easier.

For how long have I used the solution?

I have been using this solution for probably a decade.

What do I think about the stability of the solution?

It is very stable. There are no performance issues.

What do I think about the scalability of the solution?

It handles my needs well. We have hundreds of users all across our company. It is being used extensively in our organization. That's how we run our sales here. We have a support desk to take care of its maintenance.

How are customer service and support?

I have not contacted their technical support.

What other advice do I have?

I would rate Salesforce Platform a nine out of 10. If reporting was easier, I would probably rate it a 10 out of 10.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Learn what your peers think about Salesforce Platform. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
554,873 professionals have used our research since 2012.
Founder at a tech services company with 1-10 employees
Real User
Extensive, user-friendly, flexible, and stable

Pros and Cons

  • "It is a fairly useful and user-friendly tool for salespersons. It is very extensive and flexible. You can customize it for your needs, and you can use whatever you want. I like Salesforce."
  • "Getting reports in Salesforce is sometimes a little bit difficult. You need to do a lot of things to get detailed reports. This feature can be improved. Its price can also be improved. It is currently expensive."

What is most valuable?

It is a fairly useful and user-friendly tool for salespersons. It is very extensive and flexible. You can customize it for your needs, and you can use whatever you want. I like Salesforce.

What needs improvement?

Getting reports in Salesforce is sometimes a little bit difficult. You need to do a lot of things to get detailed reports. This feature can be improved. Its price can also be improved. It is currently expensive.

For how long have I used the solution?

I have been using this solution for eight years.

What do I think about the stability of the solution?

It is stable. I didn't experience any bugs or limitations with Salesforce.

How are customer service and technical support?

I have never contacted them. Our IT guys contact them.

How was the initial setup?

I don't do the setup, but I can say that it was user-friendly.

What about the implementation team?

It was done by our IT guys.

What's my experience with pricing, setup cost, and licensing?

It is expensive.

What other advice do I have?

I would recommend this platform to others. I would rate Salesforce Platform an eight out of ten. It needs better pricing and reporting.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PK
Architect
Real User
A stable and scalable solution with good performance, usability, and support

What is most valuable?

Its stability, performance, and usability are most valuable.

What needs improvement?

Its documentation and price should be better.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. We have 10,000 users of this solution in our organization.

How are customer service and technical support?

Their technical support is very good.

Which solution did I use previously and why did I switch?

We were using Microsoft Dynamics, which was server-based. We were looking for a cloud-based solution, and we went for Salesforce.

How was the initial setup?

Its installation is…

What is most valuable?

Its stability, performance, and usability are most valuable.

What needs improvement?

Its documentation and price should be better.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. We have 10,000 users of this solution in our organization.

How are customer service and technical support?

Their technical support is very good.

Which solution did I use previously and why did I switch?

We were using Microsoft Dynamics, which was server-based. We were looking for a cloud-based solution, and we went for Salesforce.

How was the initial setup?

Its installation is straightforward.

What about the implementation team?

It is deployed by our admin. We have 20 people for deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

It is very expensive. Its licensing is on a monthly basis.

What other advice do I have?

I would recommend this solution to others. I would rate Salesforce Platform an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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SM
Chief Commercial Officer at a non-profit with 51-200 employees
Real User
Easy to use but the marketing automation needs to be simplified

What is our primary use case?

The primary use case of this solution is for sales.

What is most valuable?

The most valuable feature is ease of use. The interface makes it an easy solution to use.

What needs improvement?

The marketing automation needs improvement, as it should be easier to use.

For how long have I used the solution?

I have been using Salesforce for four years.

What do I think about the stability of the solution?

Salesforce App Cloud is stable and I have not experienced any issues.

What do I think about the scalability of the solution?

It's a scalable solution.

How are customer service and technical support?

I have not used technical support.

What other advice do I have?

I would rate this solution a six out of ten.

Which deployment model are

What is our primary use case?

The primary use case of this solution is for sales.

What is most valuable?

The most valuable feature is ease of use.

The interface makes it an easy solution to use.

What needs improvement?

The marketing automation needs improvement, as it should be easier to use.

For how long have I used the solution?

I have been using Salesforce for four years.

What do I think about the stability of the solution?

Salesforce App Cloud is stable and I have not experienced any issues.

What do I think about the scalability of the solution?

It's a scalable solution.

How are customer service and technical support?

I have not used technical support.

What other advice do I have?

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
HK
Process Specialist - Operational Excellence at a non-profit with 51-200 employees
Real User
Top 5Leaderboard
Flexible, highly scalable, and reliable

What is our primary use case?

This solution can be used for managing customer relations.

What is most valuable?

One of the main features of the solution is it is flexible.

What needs improvement?

The reporting needs improvement and the dashboard could have more components added.

For how long have I used the solution?

I have been using the solution for three years.

What do I think about the stability of the solution?

I have found the solution to be stable.

What do I think about the scalability of the solution?

The solution is scalable and it is one of its best features.

How are customer service and technical support?

The technical support has been fine.

What other advice do I have?

I would recommend this solution to others. I rate Salesforce Platform a nine…

What is our primary use case?

This solution can be used for managing customer relations.

What is most valuable?

One of the main features of the solution is it is flexible.

What needs improvement?

The reporting needs improvement and the dashboard could have more components added.

For how long have I used the solution?

I have been using the solution for three years.

What do I think about the stability of the solution?

I have found the solution to be stable.

What do I think about the scalability of the solution?

The solution is scalable and it is one of its best features.

How are customer service and technical support?

The technical support has been fine.

What other advice do I have?

I would recommend this solution to others.

I rate Salesforce Platform a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Alexander Saravia
Gerente at 1-800SAP
Real User
Top 5Leaderboard
Robust, easy to develop with, and simple deployment

What is our primary use case?

Our company's main solutions that we provide are SAP centric. Currently, we are checking and testing this solution.

What is most valuable?

The solution is very robust and easy to develop in.

For how long have I used the solution?

We have been using the solution within the past 12 months.

What do I think about the stability of the solution?

It is a stable solution.

How was the initial setup?

The installation was easy.

What about the implementation team?

We had no problems with deployment.

What's my experience with pricing, setup cost, and licensing?

The solution is a bit expensive.

What other advice do I have?

I rate Salesforce Platform and eight out of ten.

What is our primary use case?

Our company's main solutions that we provide are SAP centric. Currently, we are checking and testing this solution.

What is most valuable?

The solution is very robust and easy to develop in.

For how long have I used the solution?

We have been using the solution within the past 12 months.

What do I think about the stability of the solution?

It is a stable solution.

How was the initial setup?

The installation was easy.

What about the implementation team?

We had no problems with deployment.

What's my experience with pricing, setup cost, and licensing?

The solution is a bit expensive.

What other advice do I have?

I rate Salesforce Platform and eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Gustavo Salmeron
DevOps Engineer at Apptegy
Real User
Top 5
Provides a preferred method of backing up data

What is our primary use case?

Salesforce Platform can be used with Amazon. 

What is most valuable?

The solution provides a preferred method of backing up data. I also consider the interface to be a valuable feature. 

What needs improvement?

 We have yet to encounter any areas of the solution in need of improvement. 

What's my experience with pricing, setup cost, and licensing?

The licensing is on an annual basis. It is expensive. The license is the only fee we incur. 

What other advice do I have?

We do not have plans to migrate.  I rate Salesforce Platform as a nine out of ten. 

What is our primary use case?

Salesforce Platform can be used with Amazon. 

What is most valuable?

The solution provides a preferred method of backing up data.

I also consider the interface to be a valuable feature. 

What needs improvement?

 We have yet to encounter any areas of the solution in need of improvement. 

What's my experience with pricing, setup cost, and licensing?

The licensing is on an annual basis. It is expensive. The license is the only fee we incur. 

What other advice do I have?

We do not have plans to migrate. 

I rate Salesforce Platform as a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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