Salesforce Platform Room for Improvement

Natalie Wesnke
Customer Success Director at CloudChomp
Easier bulk updating would be appreciated. We need more flexibility with building processes and workflow automation. Better flexibility in editing emails created from templates would be great, and being able to add hyperlinks in emails for scheduling meetings would allow us to automate more. I would also like more flexibility in being able to designate both default and override values, as I feel like every time we have a new process, we have to add more fields to accommodate exceptions to the norm. View full review »
AnilKumar4
Senior Developer at jarvis
If you compare it with Appian, there are business rules that you are dealing with. With less code, we are making a higher standard. So maybe, in the future, Salesforce can make it a more integral part of the application. And they are also strategic partners with multiple companies, so maybe that is the reason they are sustainable and they the four versions every year. These things likely depend upon robotics programming and they use the latest technologies for a more stable portal. So we need to be more cautious about the coding and so data file would be more stable. But as a partner, there will be some time-taking process to make it up in the implementation. When you compare with Appian, they have to improve more on configuration and more systematic care, configuring by itself and if they are making other things in the area that they update. The process should be automatically approved. They should also configure the maps that we initial use. I think the alerts can be used differently, or customize the targeted content mills can also be automated. Those things can also be included in Salesforce. I was looking at this map that needs to be included. Like a world map. An easy way of getting those details and then adding to it and then being able to do it in a more simplified way, visually. View full review »
reviewer1483014
Coordinator of Billing Process at a insurance company with 201-500 employees
We need to do a lot of configurations on the solution in order for it to be set up as we need it. It would be ideal if it didn't require so much effort to tweak everything. The initial setup is rather complex. View full review »
Learn what your peers think about Salesforce Platform. Get advice and tips from experienced pros sharing their opinions. Updated: December 2020.
456,249 professionals have used our research since 2012.
reviewer1313040
Enterprise Solutions Architect at a tech vendor with 501-1,000 employees
At this particular organization, we only just implemented support about six months ago. There are still aspects of the solution we are exploring and we are in the process of looking at some integrations. We're just testing its capabilities, and therefore I can't say there are any features that are missing per se. If you have resellers or distributors, you just need to figure out a way to set up the system in the backend. Since every company is different, it takes a little bit of time to figure that out. View full review »
AmanSingh2
Business Line Manager at Thomson Reuters
I haven't used that much of the solution, so I can't speak to what would need improvement. For me, for now, I'd say it works pretty seamlessly. There have been some minor issues here and there, but they've gotten them under control. The solution offers upgrades at a slower pace. The solution needs to keep up with competitors. View full review »
reviewer1133562
Chief Technical Lead at a tech vendor with 201-500 employees
The cost of data storage is an issue once the company grows. The last time I checked a Gigabyte of structured data (tables) cost 3000 usd per month. View full review »
Franz Malten Buemann
Consultant at a tech services company with 1-10 employees
I would like to see an improvement in the price - it could be cheaper. Also, I would like to have more integration with Google. View full review »
reviewer1375074
Chief Commercial Officer at a non-profit with 51-200 employees
The marketing automation needs improvement, as it should be easier to use. View full review »
Learn what your peers think about Salesforce Platform. Get advice and tips from experienced pros sharing their opinions. Updated: December 2020.
456,249 professionals have used our research since 2012.