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Salesforce Sales Cloud Competitors and Alternatives

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Read reviews of Salesforce Sales Cloud competitors and alternatives

Jody Lorincz
IT Manager at MHR Brands
Real User
Top 20
Provided one solution for everything and housed everything for us

Pros and Cons

  • "The way everything integrated well with everything else was most valuable. We had one solution for everything, from the first phone call down to follow-up visits for wholesale callers and for just regular purchases."
  • "We should be able to personalize it for the company. There should be more customization of the pages so that they seem more like a company rather than as an outside company. We should be able to change company images and things like that and do this kind of personalization."

What is our primary use case?

I used it in my previous company. I'm not with that company anymore, but it is still being used there. Three months ago would be the last time I implemented it.

Acumatica did everything. From our shipping platform, we integrated it with our website for drop shipping and our manufacturing. Everything was run through Acumatica, such as sales and customer management.

It was a cloud-based service. Our instance was hosted on a server at Acumatica, and then we had the modules for manufacturing.

How has it helped my organization?

Having everything in one database made it a lot easier in the long run. If we needed anything, we didn't have to check in multiple systems. We could just log in to Acumatica.

What is most valuable?

The way everything integrated well with everything else was most valuable. We had one solution for everything, from the first phone call down to follow-up visits for wholesale callers and for just regular purchases.

It housed everything for us, such as customer information, product information, product changes, and pictures for the product. We had everything linked so that it would automatically integrate with our website.

What needs improvement?

Some of the customization features are a little bit difficult to use if you're not really well-versed in SQL. Other than that, it is pretty cut and dry for the end-user.

We should be able to personalize it for the company. There should be more customization of the pages so that they seem more like a company rather than as an outside company. We should be able to change company images and things like that and do this kind of personalization.

It is very expensive for a small business.

What do I think about the stability of the solution?

It seems to be pretty stable. We never had an outage. Occasionally, when it was doing an update, it might slow down a little bit, but other than that, it was functioning as we needed it. 

What do I think about the scalability of the solution?

It scales well for medium to large businesses to enterprises, but it is not very good at the smaller end of this. It is not something your local grocery stores or your local smaller businesses would want to use.

In terms of users, we had, at the most, 40 users in the house. We had the portal set up on ours. So, all of our dropship customers or wholesale customers could actually go in and order directly from it. If you counted that, then there were a hundred users.

How are customer service and technical support?

All of the tech support was handled through the value-added reseller. So, we had an assigned representative from the value-added reseller with whom we worked directly.

Which solution did I use previously and why did I switch?

We used Salesforce, but it wasn't as versatile.

How was the initial setup?

I wasn't there during the initial deployment, but during one of the upgrade processes, they did botch the integration. So, we had a few issues, and we had to actually start from scratch, but with the import and export scenarios, it was not very difficult. You can set up the entire database and do the whole setup in an hour on a computer. From there, use the import and export scenarios to handle everything. Overall, it takes a couple of hours. One person can deploy it.

Maintenance was done by the value-added reseller. The value-added reseller is the link between the corporate and the end customer. So, they handle all the updates and everything that's needed.

What was our ROI?

The company saw a return on investment from using this product. It definitely pays for itself, and as long as it covers itself, it is good.

What's my experience with pricing, setup cost, and licensing?

It is very expensive for a small business. If you're a small business, it is not a very good solution in that aspect, but if you are big and have more manufacturing, it is well worth it.

It comes with the ability to integrate with one website. We had to modify ours. We customized it so that we could do hundreds of websites. In Texas, I believe that we were the only one ever to be integrated with hundreds of websites. So, the development of our API probably cost us a hundred grand, and then there would be maintenance. That's all outside of the standard licensing fee.

What other advice do I have?

I would advise having somebody on staff who is familiar with SQL. If you want to put up any kind of special pages and want to have a kind of general inquiry or you want any calculations, you have to be able to write SQL. So, that's the biggest issue.

I would rate Acumatica an eight out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Cesar Quiroz
CIO at Grupo Kasto
Real User
Top 5Leaderboard
Effortless predictive analytics, stable, scalable with 24 hour support

Pros and Cons

  • "We are able to take back control of our client sales information and analyze it for the future to improve."
  • "In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic."

What is our primary use case?

We use the solution to approach potential customer from the prospection to the sale.

How has it helped my organization?

We are able to take back control of our client sales information and analyze it for the future to improve.

What is most valuable?

The solution is very easy to use. Before we used this solution all of our customer data was stored on the vendor's database but now we have the data for all the customer in our corporate database. We have information about credit, sales, potential sales, and sending location information because some of them had more than one locations. The product has a lot of predictive analytics that are not a lot of effort. There is a lot to analyze regarding customer information and we can get detailed reports.

What needs improvement?

In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic. For example, in some cases, you need to develop your own formulas which are not easy to do. Another future addition that would help us is for this solution to have the ability to add more locations as ERP allows.

For how long have I used the solution?

I have been using the solution for a year and a half.

What do I think about the stability of the solution?

The solution is stable and we are currently using it with 50 employees. Some of the roles of the employees using the solution are from the management, analytics, marketing, and research teams.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and technical support?

The technical support for this solution and for all the solutions from Oracle is more or less the same. They have a very robust platform where you can put your questions, your needs, the issues that you have and they will respond. The SLA are very. They support agents from around the world that can help, we have had agents from Mexico, U.S., Europe and from India. It is a 24 hour, seven days a week service.

How was the initial setup?

The setup was easy but it could have been better with integration with ERP.

What about the implementation team?

Oracle CRM Cloud in our experience, the integration is not simply, that being said, it could have been harder too. It took us three to six months to implement and to do the full ERP implementation it took around 9 to 10 months. We used a vendor to do the deployment.

What's my experience with pricing, setup cost, and licensing?

We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle. If you have many Oracle products, you can get a cheaper rate perhaps as we did. The cost was around $400 a year. There also was implementation costs that are an addition to the solution price.

Which other solutions did I evaluate?

We saw some information from Gartner and Nucleus Research, they have a good evaluation for Oracle CX. That is why we understood while we have Oracle ERP, we need to install Oracle CX. That is the reason what we choose Oracle CX, Oracle CRM. We wanted a solution that would work well together.

What other advice do I have?

I recommend the product, but only if you are planning to have a longterm contract.  I understand that there are other solutions on the market and they might be cheaper but if you like to have a long-term contract and you like to integrate Oracle is the best option.
Furthermore, If you don't have the intention to integrate with any ERP, then this is one of the best options, together with Salesforce. In our case, we prefer to have the product for the same vendor. That's why we didn't choose Salesforce, even though Salesforce might have a better recommendation or a better ranking. Both of them, Salesforce and CX are on the top five worldwide and in the Cloud.

We are planning to put CX in another plant during this next year, 2021. And we are very happy with the product.

I rate Oracle CRM a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sufyan Bajaber
Manager / IT Planning & Architecture Services at Etisalat Services Holding
Real User
Top 5Leaderboard
A rigid product that is hard to customize, has no mobile app, and is rarely updated by the vendor

Pros and Cons

  • "Stability-wise, it is working fine with no technical faults."
  • "There are no reports available."

What is our primary use case?

We use Maximizer to provide CRM services to all of our business units. It is used as part of our sales funnel.

How has it helped my organization?

We were happy with Maximizer for about six months, but we are no longer happy with it and are evaluating other products to replace it with.

What needs improvement?

There is no mobile application.

The product is unmoving, as there is no obvious development or enhancements being made. When we are trying to compete in a market we need an updated product.

The product is not easily customizable and we have to depend on the reseller for that. It's a rigid product.

There are no reports available.

For how long have I used the solution?

I have been working with Maximizer for about two years.

What do I think about the stability of the solution?

Stability-wise, it is working fine with no technical faults. We have had no issues reported and we haven't had to raise any complaints to the vendor to solve.

What do I think about the scalability of the solution?

My impression is that there is nothing in terms of scalability because there are no enhancements being made to the product.

How are customer service and technical support?

We did try contacting the vendor for technical support, although we ended up coming back to our local reseller for everything. If the vendor wants to improve their product then they should reach out to their customers, but Maximizer has never tried to speak with us. We instead depend on the local reseller for any customizations that we need. We don't have any direct connection with the vendor.

How was the initial setup?

Our deployment took less than a month.

What about the implementation team?

We have a team of three people who handle the maintenance for all of our products. There is not a dedicated person who takes care of the maintenance for Maximizer.

What's my experience with pricing, setup cost, and licensing?

We are paying for a subscription.

Which other solutions did I evaluate?

We have been evaluating other CRM solutions such as SugarCRM. Compared to SugarCRM, Maximizer is not being updated. With SugarCRM, there are enhancements coming out every month or two and we utilize those features.

Salesforce is another option that I think is even better, but it is only available as a cloud-based deployment.

What other advice do I have?

My advice is not to waste time implementing this product. The technology is fast-moving and there are many other products available. For example, if you want an on-premises deployment then I suggest using SugarCRM. It has a cloud-based deployment as well but for that, I suggest using Salesforce. It's a beautiful product but it's only available on-cloud. If data security is not a problem then I recommend Salesforce.

I would rate this solution a three out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
HB
Senior Sales Manager at Sales Informatics
Real User
Top 20Leaderboard
Good configurability, good price, and good support

Pros and Cons

  • "Its configurability in terms of being able to change screens and fields and create workflows that are compatible with our business objectives is most valuable."
  • "On the sales side, I would like to see a CPQ product, and on the services side, I'd like to see more of a field service automation feature."

What is our primary use case?

The use case is B2B sales and working with manufacturers and distributors selling high-tech equipment.

In terms of the version, it is always up-to-date.

What is most valuable?

Its configurability in terms of being able to change screens and fields and create workflows that are compatible with our business objectives is most valuable.

What needs improvement?

The calendar needs a lot of improvement. It is based upon a 24-hour day. So, instead of four o'clock or 4:00 AM or PM, it has 16:00 hours.

On the sales side, I would like to see a CPQ product, and on the services side, I'd like to see more of a field service automation feature.

For how long have I used the solution?

I have been using this solution for about three years.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is quite scalable. It is really oriented towards mid-size to large enterprise companies. That's why it's ranked high in the Gartner Magic Quadrant for sales automation.

On a typical Creatio Sales profile, we have somewhere between 30 and 100 users. They are
outside and inside sales.

How are customer service and support?

They're very good. They're very prompt, and they really hold your hand to help resolve issues.

Which solution did I use previously and why did I switch?

I dealt with Infor Saleslogix. We switched to Creatio because it had a more modern user interface. It had more of a completely integrated solution for marketing and sales and service.

How was the initial setup?

It isn't straightforward, and it is also not complex. There is a paradigm of difference between the standard North American CRMs versus Creatio, which has its origin in the heart of Europe. So, it is just the nomenclature that you have to get used to.

In terms of maintenance, in a midsize organization, it's usually about half a person. In a larger organization, it's usually about one and a half people or only one person dedicated for up to about 500 users.

What's my experience with pricing, setup cost, and licensing?

Sales Creatio's enterprise version is $60 per user per month. Other leaders in the Gartner Magic Quadrant for sales automation, such as SAP, Microsoft, Salesforce, and Oracle, are about $150 to $200 a month, and Creatio is $60.

What other advice do I have?

To someone who is looking at CRMs, I would advise putting Sales Creatio as part of a conversation while evaluating CRMs. It is not well known because of their marketing, but once you take a look at it and understand the value proposition, it goes certainly at the top of the list because of the functionality and the cost.

I would rate Sales Creatio a nine out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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JS
AVP & Client Partner at a tech services company with 10,001+ employees
MSP
Integrates well with emails, good tracking features, and simple to use

Pros and Cons

  • "The solution is easy to use for anyone, integrates well with email, has simple node management, and has good tracking lead features."
  • "HubSpot CRM is easy to use compared to others solutions and anyone can use it. However, for enterprise companies, I would recommend Salesforce because it has established partners, can be more reliable, has more features, and has a more powerful integration with ERP modules which is important for enterprise companies. For multi-locations and multinational companies, Salesforce is one of the best."

What is our primary use case?

We are using HubSpot CRM for managing our opportunity and sales cycles. For example, from prospecting to closing the sales.

What is most valuable?

The solution is easy to use for anyone, integrates well with email, has simple node management, and has good tracking lead features.

For how long have I used the solution?

I have been using HubSpot CRM for approximately 10 months.

What do I think about the stability of the solution?

The solution is stable and has high availability option.

What do I think about the scalability of the solution?

The solution is scalable.

HubSpot CRM can be adapted easily for small to large-sized companies.

We have approximately 200 people using this solution in my organization.

How are customer service and support?

I have not needed to use technical support. I have not had an issue.

Which solution did I use previously and why did I switch?

I have used Salesforce previously but it was more complicated than HubSpot CRM. It has language terminology that is difficult to understand if you are not an experienced professional.

How was the initial setup?

The installation is straightforward. Adapting HubSpot from a one-person ran company to a large company is very good.

What's my experience with pricing, setup cost, and licensing?

HubSpot CRM is affordable.

What other advice do I have?

HubSpot CRM is easy to use compared to others solutions and anyone can use it. However, for enterprise companies, I would recommend Salesforce because it has established partners, can be more reliable, has more features, and has a more powerful integration with ERP modules which is important for enterprise companies. For multi-locations and multinational companies, Salesforce is one of the best.

I rate HubSpot CRM and eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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