Salesforce Sales Cloud Software Reviews

Salesforce Sales Cloud is the #1 ranked solution of our top Opportunity Management tools. It's rated 3.8 out of 5 stars, and is most commonly compared to Vlocity - Salesforce Sales Cloud vs Vlocity

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Real User
Principal Solutions Architect- Enterprise Applications at a tech services company with 10,001+ employees
Sep 23 2020

What is most valuable?

The solution is very user-friendly. Anyone can jump on and start working. The product is very fast and responsive. There's no lag time when you are on the platform. The initial setup is very easy.

How has it helped my organization?

Salesforce has made it so much easier to expedite the process of getting the information about our leads and clients. It's really sped everything up in a major way.

What needs improvement?

The problem is the solution has gotten so big, it's very complex now. It's a bit difficult to figure out how to do certain actions. The solution probably has between 300-500 features already. I can't… more »

What's my experience with pricing, setup cost, and licensing?

The solution isn't cheap. It's very costly for an organization like ours. It's also expensive to integrate the solution with other products.

Which solution did I use previously and why did I switch?

I used to NetSuite, however, it was a very long time ago at this point. It's almost been ten years.

What other advice do I have?

We're a Salesforce customer. We don't have a business relationship with the company. We're using the enterprise version of the solution. It's a good product. It's perfect for people who really want to… more »
John_Burke
Real User
CIO and Principal Research Analyst at Nemertes Research
Jan 06 2020

What do you think of Salesforce Sales Cloud?

What is our primary use case?

We primarily use this solution for CRM, process automation, and our operational database.

How has it helped my organization?

It has allowed us to bring together functions previously spread across many other packages.

What is most valuable?

The most valuable features are custom objects, custom workflows, triggering, and integration with other SaaS solutions.

What needs improvement?

The cost of this solution could be improved. It is pricey, although worth it now that they have bumped up default storage amounts.

For how long have I used the solution?

We have been using Salesforce Sales Cloud for eight years.
Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: September 2020.
442,517 professionals have used our research since 2012.
jkenny
Real User
Account Executive at Slashdot Media
Mar 04 2019

What do you think of Salesforce Sales Cloud?

What is our primary use case?

Email marketing Full sales cycle CRM to record everything.

How has it helped my organization?

You must have a process and record everything to automate and keep track.

What is most valuable?

Learning how to generate specialized reports. The more metrics and understanding of functionality, the better.

What needs improvement?

If you don't have sysadmin rights, you can be hamstrung doing many things manually and one at a time.

For how long have I used the solution?

Less than one year.

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

Also known as
Sales Cloud, SFDC, Salesforce
Salesforce Sales Cloud customers
Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
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