Salesforce Sales Cloud Archived Reviews (More than two years old)

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Real User
Sales Operations Manager at a financial services firm with 51-200 employees
Aug 24 2017

What is most valuable?

The ability to easily change layouts, create customized fields and customized reports makes my job so much easier. Adding company hierarchy makes it easy for our sales people to identify subsidiaries of existing customers. The Salesforce… more»

How has it helped my organization?

Adding customized drop-down fields and check boxes limits the amount of admin time that our sales people have to spend to keep their accounts up to date. Using Salesforce for Outlook enables our sales group to easily add emails sent and… more»

What needs improvement?

I'd like to have the ability to change default values on certain fields such as the “Related To” field on the Task and Event pages.

Which solution did I use previously and why did I switch?

We previously used ACT. ACT had many limitations but the biggest limitation but the main reason we switched was that ACT had limitations when it came to integrating with our accounting software.

What other advice do I have?

You should definitely purchase enough data storage. If you start using above 80% to 85% of your allocated data storage, response times will decrease.
Vendor
Salesforce certified system admin at a cloud provider with 51-200 employees
Aug 03 2017

What is most valuable?

Multiple editions available and all cloud based. Have recently began working with the new interface called Lightning and feel that its a great improvement to the "classic"… more»

How has it helped my organization?

* The entire organisation is now on the same page, with one source of truth. * Forced people to become compliant in reporting and updates - if its not in Salesforce it did… more»

What needs improvement?

The only time I have ever been upset with Salesforce was when I failed my certification exam. I thought to myself "Why do they make the exam so hard ? Why is the training… more»

What's my experience with pricing, setup cost, and licensing?

I have been involved with the deployment of a number of versions starting with contact manager (very reasonable) all the way up to their enterprise version. You get what… more»

Which solution did I use previously and why did I switch?

We were using a combination of Google docs and contacts in Outlook. We switched because it was a mess.

What other advice do I have?

Spend as much time as you can scoping your needs and understanding what you want to achieve today, next year and in 2 years time. I am really happy that Salesforce gives… more»

Which other solutions did I evaluate?

Zoho CRM, Goldmine and Act.
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Consultant
IT Leader at a tech services company with 1,001-5,000 employees
Jun 10 2016

What is most valuable?

Chatter, Mobile Platform along with Mobile Push, Salesforce synchronization for MS Outlook, simple & smart analytic dashboard

How has it helped my organization?

User Adoption has improved a lot resulting in improvement of Data quality & ROI of Software.

What needs improvement?

Need to make complex CRM processes as Out of Box features, Address interface challenges between Salesforce and On-premise enterprise Software, Lot of dependency on… more»

What's my experience with pricing, setup cost, and licensing?

Setup cost was way higher than expected. We spent close to $1.5 million on setup including interfaces for 3000 seats. Our d-d cost is approx 900k.

Which solution did I use previously and why did I switch?

Yes, I used Siebel & we switched to have better user adoption and better manage the cost of ownership of CRM software.

What other advice do I have?

I strongly recommend it for a small to mid size company.

Which other solutions did I evaluate?

Yes, we evaluated SAP CRM, Oracle On-demand and Siebel
Vendor
Salesforce certified system admin at a cloud provider with 51-200 employees
Feb 17 2016

What is most valuable?

The ease of customization plus the availability of an extensive selection of apps.

How has it helped my organization?

We have moved away from sharing docs and now everyone is on the same page with only one source of truth.

What needs improvement?

It is still relatively expensive - would like to see it a little cheaper.

What's my experience with pricing, setup cost, and licensing?

I would rather go for a version with less functionality, but allows a budget for more users.

Which solution did I use previously and why did I switch?

I worked, for a limited time, with Zoho and was looking for a bigger "ecosystem."

What other advice do I have?

It is not a perfect solution to all needs but is certainly an ideal solution for most. Prepare an extensive needs analysis - ensure that Salesforce can deliver the… more»

Which other solutions did I evaluate?

Zoho CRM
Vendor
Technical Associate at a software R&D company with 501-1,000 employees
Feb 17 2016

What is most valuable?

The most valuable feature of Salesforce platform is the development model of Customer Facing Implementation/Applications. Salesforce provides a basic data model already… more»

How has it helped my organization?

Salesforce helps in increasing the productivity, sales, lead-management process (in which every lead is tracked in an efficient manner). The users within the organization… more»

What needs improvement?

Salesforce is itself expanding at a fast pace for all the partner, customer, and developer community. But as a Salesforce developer, it would be great of Salesforce can… more»

What's my experience with pricing, setup cost, and licensing?

Costs and benefits in most cases are hard to determine, but don’t let perfection be the enemy of valuable information. If you are looking for a systematic functioning… more»

Which solution did I use previously and why did I switch?

I have not worked on any other CRM application development platform.

What other advice do I have?

You can try Salesforce as a free developer version (with lots of limits). You can contact me at vishal_kdn@yahoo.co.in for any kind of help and advice.

Which other solutions did I evaluate?

There are various case studies on Google which suggests the options for choosing the best CRM. It depends on various factors such as cost, productivity, implementation… more»

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

Also known as
Sales Cloud, SFDC, Salesforce
Salesforce Sales Cloud customers
Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group