Salesforce Sales Cloud Other Solutions Considered

SP
Salesforce Technical Architect at a healthcare company with 10,001+ employees

We did evaluate other options. We also try to recommend the best product for customers. For example, we go through the requirements and current processes, and everything else as part of the analysis and discovery phase. We see that the phase of the customer and their income and everything else that says the cost that they need to pay for Salesforce. More importantly, we see the day-to-day business that they do. If it is not that heavy, they really don't need Salesforce for what they're doing. In those cases, we recommend building their own solution using Java. It's a one-time investment. They won't have a recurring cost. That's an option for some.

There's also Pega, which is fulfilling Salesforce in the CRM world. There's also ViVA and a few other CRM products competitive to Salesforce, however, they have light pricing and are very affordable. Of course, they're not as super scalable as Salesforce.

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JK
Head of Technology & Change Management at My Muscle Chef

One thing Microsoft Dynamics has that Salesforce does not is the full suite of applications in ERP, so that's one of the advantages. While Microsoft CRM is rapidly gaining good rankings in terms of improving, it might not be on par with Salesforce, but the value-add is the whole Microsoft suite of products, so the Microsoft 365, which is Office, SharePoint. These can all integrate with Salesforce, but they can give you everything, including this CRM and ERP all together in a single vendor experience.

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PrasathSrinivasan - PeerSpot reviewer
Client-Partner at a computer software company with 1,001-5,000 employees

There are very few instances where we've engaged in a consultation to figure out the right product like we did with MDM versus MRK. For the most part, I believe the client will have the appetite and the know-how to pick the right product.

As system integrators, we typically implement the entire product on the cloud or provide customizations on top of the base product. That's our main involvement in the clients' environments. Generally speaking, we don't go to our clients and tell them why they should pick Salesforce over Siebel or vice versa. That type of conversation is for salespeople from Salesforce or Oracle who pitch to the client directly. The licensing deal goes through the vendor directly.

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Buyer's Guide
Salesforce Sales Cloud
March 2024
Learn what your peers think about Salesforce Sales Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
it_user348273 - PeerSpot reviewer
Managing Member at Christiano Ferraro Consultancy, LLC

We evaluated InfusionSoft, Sugar, Karma 2.0, Netsuite ERP, and Zoho.

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it_user222417 - PeerSpot reviewer
Independent Consultant at a tech consulting company with 51-200 employees

For different organizations, I’ve evaluated Sugar CRM, eTapestry, Gift Works, Donor Perfect, Wild Apricot and Neon. These products all have their advantages, but only Sugar CRM has the open API and flexibility of Salesforce. Unfortunately, Sugar’s ecosystem is tiny compared to Salesforce’s. It is much harder to find qualified consultant, online resources are paltry in comparison, and I’ve been told by web developers that Sugar is horrible to interface with.

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it_user81639 - PeerSpot reviewer
Senior Consultant with 51-200 employees

Before choosing we looked at Microsoft Dynamics.

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it_user369165 - PeerSpot reviewer
Managing Director at Aprika Business Solutions Pty Ltd

12 years ago, I initially compared it to a number of other solutions through a tender process. We conducted our due diligence and Salesforce.com came out top by a long way. As a Consulting Partner, we typically see prospects comparing Salesforce.com and MS Dynamics. Generally, we see them evaluate the two products and in most cases, they'll establish Salesforce.com is the more powerful, flexible and scalable solution.

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DP
Consultant at a tech consulting company with 1-10 employees

We did not evaluate others while choosing for ourselves. However, as a consultant, we frequently need to show customers comparisons with Navision, SAP, and Oracle.

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it_user128490 - PeerSpot reviewer
IT Leader at a tech services company with 1,001-5,000 employees

Yes, we evaluated SAP CRM, Oracle On-demand and Siebel

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MA
Marketing & Sales Services at a pharma/biotech company with 201-500 employees

We did not evaluate other CRM systems prior to going with the solution. 

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it_user149529 - PeerSpot reviewer
Salesforce certified system admin at a cloud provider with 51-200 employees

Zoho CRM, Goldmine and Act.

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it_user149529 - PeerSpot reviewer
Salesforce certified system admin at a cloud provider with 51-200 employees
it_user320526 - PeerSpot reviewer
IT Director at a retailer with 51-200 employees

We did evaluate other CRM solutions as well such as Microsoft CRM.

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it_user314100 - PeerSpot reviewer
Technical Associate at a computer software company with 501-1,000 employees

There are various case studies on Google which suggests the options for choosing the best CRM. It depends on various factors such as cost, productivity, implementation cost, maintenance cost, etc.

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it_user90675 - PeerSpot reviewer
Sales with 501-1,000 employees

I was lucky not to need to evaluate other solutions, as my company chose this product.

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Buyer's Guide
Salesforce Sales Cloud
March 2024
Learn what your peers think about Salesforce Sales Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.