Salesforce Sales Cloud Scalability

SP
Salesforce Technical Architect at a healthcare company with 10,001+ employees

It's easy to scale. It's 100% scalable.

I happen to work for all types of businesses, meaning startups to large enterprise organizations. Salesforce also offers an unlimited edition which is the premium one. It's a little pricey, however, you get all the features and benefits. Typically, large enterprise organizations will go with the unlimited edition. You can have a professional edition or a couple of other types. People choose enterprise versus professional based on the size of the organization and the number of users who would use the system. 

80% of clients are happy with it and are likely to keep using it. 

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David Hitt - PeerSpot reviewer
Account Executive at Alertus Technologies

I plan to use the solution more in the future.

I rate the scalability of Salesforce Sales Cloud a nine out of ten.

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JK
Head of Technology & Change Management at My Muscle Chef

It's very scalable. I implemented it in a region and then integrated it globally with my other counterparts for thousands of users. It's very scalable. It's agile. You can scale down or up depending on the term of your contract.

At My Muscle Chef, all the front-facing, customer-facing technologies are basically Salesforce, which basically compensates our current legacy, disparate backend applications. It's all compensated heavily by the effectiveness of how well we use Salesforce. I'm also a chairman of a National Rugby League club called the Canterbury-Bankstown Bulldogs, and we are also a Salesforce customer.

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Buyer's Guide
Salesforce Sales Cloud
March 2024
Learn what your peers think about Salesforce Sales Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
Prince_Kumar - PeerSpot reviewer
Salesforce Release Engineer at Cognizant

The tool is scalable. My company has 35 users. 

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DW
Managing Director at a consultancy with 10,001+ employees

It scales well. A lot of people need to own that the solution will only work as well as its design, and how people apply it. The more information that can be given upfront about what the outcome requirements are, the better.

That's a conditional situation. It really depends on how engaged the client is in providing their requirements and then giving that stuff over so that it can be executed. It's a pretty well-thought-out solution that performs and scales well.

We have more than 5,000 users at this point. That's across departments in the services division. The solution is extensively used. 

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IP
Freelancer at Freelancer

Salesforce Sales Cloud is a scalable solution.

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DO
Managing Director with 51-200 employees

Salesforce Sales Cloud is scalable. However, it depends on the licenses and what modules you require. For example, if you want voice integration, they have it. The ability for you to make your call to the customer directly from the system instead of picking up a phone.

In Nigeria, we have approximately 60. In some other countries, it depends on the number of staff that they have because all the systems have a user license. All the finance team is part of it. We have the marketing team and there are some others, such as the customer loyalty score users. Some of the service users that are rendering technical services, such as customer service staff are also part of using this solution.

The number of users can be quite large. It depends on your operations and the area that you want it to cover. Overall the solution is scalable.

Whether we expand or not depends on the business and how it grows. For example, if the sales teams increase, as a result of the business opportunities that are available in the country, we will increase usage of this solution. However, I am not sure because of the COVID-19 situation. It has impacted a lot of business. The possibility of an increase this year and next year is very slim because most organizations are only getting their sales goals.

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KG
Independent Security Consultant/ Virtual CISO at Galbraith & Associates Inc.

The solution can scale massively. I've been quite impressed.

In my one organization, we went from ten to 40 people with no issues. 

The solution is being extensively used. I haven't looked back at the competition and had to make a new purchase evaluation, however, my perception is Salesforce took over the space.

It's one of those solutions where you can just start using the product immediately. You don't really need to do any setup or any thinking. You just start using it. After using it for three months, you probably will never go back.

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Adam Gazzaz - PeerSpot reviewer
Strategic Deals Consultant - Service Provider at Cisco

Salesforce Sales Cloud is scalable.

We have approximately 1,000 users using this solution. We have plans to increase usage in the future.

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PS
Salesforce Consultant at Amdrodd Technologies

Salesforce is super easy to scale. If you want to add users, you just need the licenses. If you want to add additional features, scalability is not an issue with Salesforce.

The solution is suitable for every sized company. It makes things easier, even for small companies. The amount of manual work can be reduced if they have a proper automated system in place.

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JN
Business Development Manager at Fraser Valley Office Systems

I'm only using a small portion of it. You can do a lot more than I'm using it for, but I haven't gone into that yet.

There are 10 people in our organization who are using this solution. It is currently not being used extensively in the organization. It could be used more. Right now, we're just scratching the surface.

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MK
ICT Manager at ZSCO

Scalability is wonderful.

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AB
Director at ABN PRO LTD

The solution is easy to scale and our customers range from small to enterprise size organizations. 

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KR
Sr. software integration engineer at a pharma/biotech company with 1,001-5,000 employees

This is definitely a scalable solution. They have different types of licensing based on your needs. You can increase and decrease the number of users and access it from anywhere. The users are in business functions including the case management team, revenue team, analytics team, development, and QE. 

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BH
Directeur Grands Projets at a energy/utilities company with 10,001+ employees

We have a lot of managers who use Salesforce because we use it for our development teams and can use it for requirements, we can use it for customer requests, bugs, and bug fixes, and all managers require customer information.

This solution is used by more than 150 people in our company, and we have 200 customers.

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AP
Salesforce Functional Consultant at Realdolmen

The solution is extremely easy to scale up because you can go from the Professional Edition to the Unlimited Edition.

You will only have a problem if you wish to downgrade.

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Sue Bhuvane - PeerSpot reviewer
NetSuite Senior Consultant / Solution Architect at Plative

I would rate Salesforce Sales Cloud's scalability as very good. We have scaled from 30 to 150 within three years without a glitch. 

Additionally, we plan to increase usage but that all will depend on how much access the company wants to give the consultants. 

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GG
Team Lead at a tech services company with 201-500 employees

Ease of scalability depends on where we actually are scaling, and if we had a certain predicted behavior, such as we have a new region to sell, we have a new person in the new region or have a new account, etc. It definitely requires not just some maintenance, but some developments as well. 

We have approximately 100 users in our company. We're using the solution more and more often. Initially, it was a certain form where sales just gave everyone the opportunity. Then we came to the decision, we want this as a system to direct those people on a regular basis. Now we have a regular meeting and the information from Salesforce is checked by the commercial director. We're trying to introduce the solution to see the broader picture, the full pipeline for targeting the client, and finishing the client when you've closed the case.

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Masashi Kimura - PeerSpot reviewer
Senior Sales for CloudHealth Japan (First Sales) at VMware

The solution is scalable.

We have approximately 50,000 users using this solution.

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PW
Prysmian Group at a manufacturing company with 10,001+ employees

I have not tried to scale it. We have five to seven people in my team who are using this solution.

I'm working in a global company, and in my business unit, for the local region, we have five to seven people using this. We also have a group of people abroad who view this information.

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AH
Salesforce developer

We have approximately 100 users using this solution in my organization. 

Salesforce Sales Cloud has the ability to scale to large numbers.

We are using this solution on a daily basis.

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it_user379737 - PeerSpot reviewer
Salesforce/CRM System Administrator at a individual & family service with 501-1,000 employees

I would call out the one GB data limits as a scalability concern – as it is often an unexpected cost as Salesforce generally hides this nugget of information in the documentation/limitations of the product. From a deployment perspective – not really. It’s a complicated tool so the amount of time, expertise and/or money you have is generally going to impact deployment.

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it_user348273 - PeerSpot reviewer
Managing Member at Christiano Ferraro Consultancy, LLC

Scalability issues only arise around reporting from my experience as the data pulls can become slow.

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it_user222417 - PeerSpot reviewer
Independent Consultant at a tech consulting company with 51-200 employees

No issues encountered.

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it_user81639 - PeerSpot reviewer
Senior Consultant with 51-200 employees

No issues with scalability.

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EA
Product Owner at a tech services company with 1,001-5,000 employees

Scalability-wise, I rate the solution a nine out of ten.

My company is a medium-sized company with around 400 people.

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Isidro Sada - PeerSpot reviewer
Asana Lead Manager at Izei Consulting Group

This is a scalable solution. I previously used Asana but Salesforce offers better scalability compared to Asana. 

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Ricky Hale - PeerSpot reviewer
Lead Sales Engineer at Lumen Technologies

We have thousands of people using Sales Cloud at this company. 

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Ajeet Mishra - PeerSpot reviewer
Strategic Sales Manager at Onnivation

We have 20 people who use this solution, and we hope to expand. However, at my previous company, the Salesforce integration took six months. Therefore, in terms of scalability if you have to add different departments or new employees, the integration may take a while.

The only challenge that I see is in terms of having to run the cycle, create the account, and contact different teams for different purposes. What could be done better is to have a single point of contact for all your queries, but that is a massive request because there are sales teams, support teams, tech teams, dev teams, etc. However, if you can have a sales engineer who can help with all our questions, then it would be great.

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AD
Salesforce Consultant at Wipro

The solution is really easy to scale. One of my projects was to deploy Salesforce for a multinational company, we started with one country, and then deploy it to all the countries of the company. 

The risk there is about the right & access and to cover all countries requirements.
But Salesforce gives a lot of tools to answer to customer needs.

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CC
Senior Salesforce Consultant at a marketing services firm with 11-50 employees

It seems to be pretty good. It provides the ability to use different types of automation. If you want to create complex solutions or automation, you can do that. You can also start with simple ones and then go into the more complicated ones.

Currently, we have around 10 to 15 users who use this solution. They are usually into business development. There is also a leadership team with around five or six people. There are two different divisions of the company. One is marketing, and one is sales, and then there is also a business development section. So, each team has a number of people associated with it.

It is being used extensively. If we onboard new people, it'll probably scale.

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Sarthak Swain - PeerSpot reviewer
Salesforce Developer at a tech services company with 201-500 employees

The solution is scalable.

We have approximately 150 users using this solution in my organization.

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AH
Salesforce CRM Lead at a non-tech company with 1,001-5,000 employees

This solution is definitely very scalable. We work in a multinational company—in Australia, we have approximately 70 people using Sales Cloud, but we use Salesforce in the other countries as well. In total, I'd guess there are around 2,000 people who use it. Our sales team uses it maybe 30% of the time because a lot of our main selling processes are still external. Given that our organization has a mature customer base, this is the way things have been done for a long time. We're translating processes bit by bit—maybe three projects a year—translating big things in order for us to do it within the Salesforce Sales Cloud CRM. We would like to get engagement up to 50-60% in the coming years, and we'll definitely see that engagement with initial projects that we're rolling out for the coming years and beyond. 

Salesforce replicated very well within multiple organizations. We've got one organization for several countries across the world, even though we've only got 70 people in Australia, and I think it will be very easy for us to use as we move forward. There are times when we need a bit more training, but I think that the onus is on them. Salesforce provides their own training and upskilling lessons called Trailhead, so they're very helpful. 

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JB
Storage Sales Excutive at a computer software company with 10,001+ employees

I don't perceive any problem from where I sit. 

We probably have 5,000 people who are using this solution. They range from salespeople to management. It is being used extensively. I don't know what the corporate plans are to expand its usage.

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JD
Analyst at a tech services company

It is a scalable solution. 

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RC
Salesforce Administrator at a tech services company with 201-500 employees

The scalability of Salesforce Sales Cloud is one of their biggest advantages.

We have a little over 150 employees using it Salesforce Sales Cloud. There are probably 10 of us that use the backend. We have five of us that are dedicated Salesforce developers and administrators and an additional five that you would call super users, who have a lot of permissions because they were very close with us, and we trust them. The rest of the workforce is more client-facing in different parts of the organization. We are the development team, they are part of who we support.

The leadership team is very dedicated to increasing the use of Salesforce, whether it's adding another cloud or adding more people to my team. Recently we added approximately 30 brand new users. this can happen again at any time.

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KS
Delivery Manager at kbtg

Salesforce Sales Cloud is scalable but requires additional licenses. At times we cannot scale for some users because of the license, and the cost.

We have more than 100 users in our organization.

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it_user341313 - PeerSpot reviewer
VP of Operations at Rhymeo LLC

Scaleability has never been in doubt.

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Prince Barai - PeerSpot reviewer
Back End Developer at Agnos Inc.

Many teams in our organization are using Salesforce Sales Cloud. Around 10 to 20 people in our team are using the solution. Around 5,000 to 10,000 people are using the solution in our entire organization.

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ND
Director - Enterprise Applications at a computer software company with 501-1,000 employees

The scalability of Salesforce Sales Cloud is good, we have not had any issues.

We have a few thousand users using this solution in my organization.

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it_user369165 - PeerSpot reviewer
Managing Director at Aprika Business Solutions Pty Ltd

We've implemented Salesforce.com for over 200 clients and we've never come across a requirement that could not be delivered on the platform.

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DP
Consultant at a tech consulting company with 1-10 employees

It is highly and seamlessly scalable. it is very robust at any scale.

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it_user128490 - PeerSpot reviewer
IT Leader at a tech services company with 1,001-5,000 employees

Yes, when we moved beyond 3000 seats, we had challenges in meeting some Performance & Scalability standards.

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Jose LuisGonzalez - PeerSpot reviewer
Territory Manager at Dynatrace

This is a scalable solution. 

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MADHAV CHABLANI - PeerSpot reviewer
Consulting Chief Information Officer at Tippingedge

Salesforce Sales Cloud's scalability is good.

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HJ
Senior Director Product Management at a computer software company with 51-200 employees

We had about 50 sales and marketing people working with Salesforce. 

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EE
Salesforce consultant - IT manager at Gegobyte Ltd

This solution is very easy to scale, thanks to the processes builder and the automation process builder. We can scale and customize the solution as we want, according to the business.

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MA
Marketing & Sales Services at a pharma/biotech company with 201-500 employees

As the solution is very flexible, I plan to recommend to the rest of the company, the one which is multinational, that we increase its usage. 

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it_user378351 - PeerSpot reviewer
Sales Operations Manager at a financial services firm with 51-200 employees

There have been no issues scaling it.

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Luís Silva - PeerSpot reviewer
Chief Technical Lead at Human Code

Sales Cloud is scalable.

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SR
Regional Sales Manager at a tech vendor with 501-1,000 employees

The scalability is good. We have many Salesforce Sales Cloud users in our organization's sales, marketing, and back-end teams.

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it_user149529 - PeerSpot reviewer
Salesforce certified system admin at a cloud provider with 51-200 employees
it_user149529 - PeerSpot reviewer
Salesforce certified system admin at a cloud provider with 51-200 employees

No issues encountered.

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AdemolaOlamide - PeerSpot reviewer
Business Development Manager at Computer Learning centre

Salesforce Sales Cloud is scalable.

We have approximately 75 users using this solution.

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it_user361212 - PeerSpot reviewer
Functional Consultant at a manufacturing company with 1,001-5,000 employees

It has scaled well and every department in our organization uses it.

Start small, then leverage it to the whole team in phases. You will achieve greater success when doing it in small steps, which will also ensure that this product gets used most efficiently.

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MK
Principal Solutions Architect- Enterprise Applications at a tech services company with 1-10 employees

The solution is very scalable. It scales quite well, as a cloud solution.

We only have five people on the platform currently. It's not too many. We have one administrator and two or three sales people that are on it regularly.

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it_user314100 - PeerSpot reviewer
Technical Associate at a computer software company with 501-1,000 employees

In terms of scalability, the Salesforce platform is a multi-tenant platform and, hence, it focuses more on the governor limits and scalable applications. But if a company wants to expand the CRM, they can ask Salesforce for the 'unlimited' version which enables a larger limit with a per usage count.

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MM
Account Executive, Enterprise at a tech vendor with 501-1,000 employees

It's very scalable. In terms of its users, there are different levels of salespeople inside sales and outside sales. There are about 100 or so users in the company.

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KR
Implementation Engineer at a tech vendor with 201-500 employees

Sales Cloud is scalable.

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it_user356787 - PeerSpot reviewer
Principal Oracle CX Cloud Consultant at Rapidflow Inc - Supply Chain, Logistics, PLM, Cloud

We've had no issues with scalability.

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CB
Recruiter at a recruiting/HR firm with 51-200 employees

I think Salesforce is scalable. We have almost 2,000 users. 

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it_user318864 - PeerSpot reviewer
Technical Lead, Data and Business Intelligence at a tech vendor with 501-1,000 employees

As it is a cloud computing managed technology, all these headaches are taken care of by Salesforce itself.

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it_user90675 - PeerSpot reviewer
Sales with 501-1,000 employees
it_user375510 - PeerSpot reviewer
Marketing & Sales Manager at a retailer with 51-200 employees

We've been able to scale it as needed.

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it_user378165 - PeerSpot reviewer
Salesforce Service Cloud Certified Consultant at a consultancy with 51-200 employees

Considering they are 100% cloud, if the customer needs scalability you just have to contract more users.

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it_user82785 - PeerSpot reviewer
Consultant with 51-200 employees
it_user364383 - PeerSpot reviewer
Sales manager at a construction company

It scaled well for us.

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BL
E-Commerce Business Partner at a tech vendor with 501-1,000 employees

It is very scalable, and it is very easy to add new users. 

We have 200 to 300 users of this solution. We will expand its usage depending on our needs. If needed, we'll extend the number of users.

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TM
Sales development manager at a computer software company with 1,001-5,000 employees

It is highly scalable. We have at least 500 users. About 70% to 80% of the company is using this solution.

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it_user334860 - PeerSpot reviewer
Independent Contractor at a tech services company with 51-200 employees

No issues encountered.

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Buyer's Guide
Salesforce Sales Cloud
March 2024
Learn what your peers think about Salesforce Sales Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.