Salesforce Sales Cloud Pricing

SP
Salesforce Technical Architect at a healthcare company with 10,001+ employees

You need to pay for the license per user per month. For example, you need to pay $100 per user. If you have 200 users using your Salesforce, that would be multiplied by a hundred, that's $20,000 per month and a quarter million per year. That never stops.

That's a recurring cost. If someone is not ready and hasn't thought through, maybe they would be disappointed in terms of the cost and price. 20% might drop off of Salesforce for various reasons. Mostly, they come to think that Salesforce might not be the right platform for them.

If you get the unlimited edition and a huge number of licenses, the price will go down for sure due to the size of the business. However, if you are starting with really a small fit, it is pricey.

There are additional costs. That depends on, for example, if you have Salesforce Sales Cloud. That's the primary product. After a while, if you decided to enhance or extend it to Service Cloud, you might want to buy a call center product which is Service Cloud.

For that Service Cloud, all you need is additional feature licenses as you already have Salesforce and Sales Cloud on top of that. Some of your users will be part of the call center. In those cases, you will pay a little bit of additional money for those Service Cloud licenses. Again, it depends on the type of product that you're looking for. Those additional features will come with a feature license cost.

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AT
Software Engineer - Technical Lead at a financial services firm with 10,001+ employees

Being license based, the license varies by type. There are standard user licenses, Salesforce license, Salesforce Platform license or community license. Prices range from $5 to $70 or $75 per user per month calculated yearly. It can not be purchased for two or three months, it must be purchased for the whole year. The pricing is considered average. Health Cloud is more expensive than Sales Cloud. 

Account executives from Salesforce will negotiate if you are purchasing licenses in bulk.

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JK
Head of Technology & Change Management at My Muscle Chef

It is a premium product, so it is not the cheapest solution. I think if it's implemented well, and you're getting the soft cost benefits, the efficiencies, it's justified. But not if you're looking at just apples for apples as a subscription, without the complexity that you can achieve. It can deal with complex business requirements. Some other CRMs can't. But you certainly pay, so it's a premium-charged solution. It's one of the more expensive ones. 

The only other additional cost would be support, depending on how complex your business is and how much change is required. At the moment, there's a shortage of talent in the Salesforce community. They're in high demand and very costly to recruit or to have an arrangement with, whether it's in a formal employment or partner arrangement.

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Buyer's Guide
Salesforce Sales Cloud
March 2024
Learn what your peers think about Salesforce Sales Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
DO
Managing Director with 51-200 employees

The price of the Salesforce Sales Cloud is expensive. We pay monthly for the solution but we are billed quarterly.

The price of the solution could be less expensive.

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KG
Independent Security Consultant/ Virtual CISO at Galbraith & Associates Inc.

I'm not sure of the exact pricing. My understanding is that it was super cheap on RAM - a lot like Jira. If you're at a really small startup and you have 10 people, the licenses are practically free. Their theory is, as you grow, you're going to scale and hit 50 pretty soon and then they'll start charging more.

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PS
Salesforce Consultant at Amdrodd Technologies

Pricing wise, I'm not sure how affordable the solution is, because for each market it's different. For small companies, I don't know how the pricing point works, but feature wise, I would say it is a very useful tool for all sized companies.

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MK
ICT Manager at ZSCO

I recommend Salesforce to customers that have commercial or workflow needs and CRM needs. 

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AB
Director at ABN PRO LTD

Every finance director I've spoken to will say that Salesforce is expensive and that's mainly because it is a per-user license. The more you use it, the more it will cost. There are licensing costs and implementation costs in configuring the system to your needs. It's expensive but also one of the largest business systems you'll have in your company because it'll integrate absolutely anything you need it to. It should be viewed as an investment.

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KR
Sr. software integration engineer at a pharma/biotech company with 1,001-5,000 employees

Compared to other CRM solutions, Salesforce is expensive. It is more affordable for enterprise users than for small businesses. 

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PrasathSrinivasan - PeerSpot reviewer
Client-Partner at a computer software company with 1,001-5,000 employees

Salesforce is affordable. I don't think there are any significant issues there. 

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BH
Directeur Grands Projets at a energy/utilities company with 10,001+ employees

We pay for the Salesforce Sales Cloud license. 

When this solution is installed on the customer site for our project, there is no licensing cost to the customer.

We don't have an issue with the price. We don't pay a lot because we have several licenses and any users.

The licensing fees are reasonable.

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AP
Salesforce Functional Consultant at Realdolmen

The main issue is the price. Because it's SaaS, you will have to pay on a monthly basis. It will become very expensive because you'll be thinking, "I have Sales Cloud, and I want to do service and help my customers, so I need another cloud." This is something I have already seen with other customers. They would like to jump into the Salesforce environment, but it can become a hefty price tag, so that's an issue.

There are different licensing models. 
You could have the Essentials, Professional, Enterprise, and Unlimited edition. It is linked to functionality. I only work for multinational clients, so they usually use an Unlimited or Enterprise solution.

If you are a big company, then you have a lot of leverage and more power to decrease the cost of your system per month. A lot of people aren't aware of that. If you go into a full-fledged solution, you can still bargain or discuss the price.

Only one person is required for deployment, and you can automate it if you wish. If you have a good developer who creates that, and you have your deployment street, you can push information into the production environment on a nightly basis.

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GG
Team Lead at a tech services company with 201-500 employees

Right now I'm operating on the Russian market, and in terms of investment value and return of the investment, Salesforce right now is pretty good in the Western markets where the price of the employees is pretty high.

Here in Russia, the country has a cheaper workforce, so the investment into Salesforce Solution is questionable, in terms of the return on the investment. The price model, is oriented on the best markets and there is a certain sense of investment in Salesforce there; but here in Russia, prices for the workforce can do the same thing easily. It's the 21st century, probably manual work should be reduced each day. We think if we look at this problem in terms of the investment, it will be a big question if it's worth the money, as Salesforce is pretty expensive.

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PW
Prysmian Group at a manufacturing company with 10,001+ employees

Its license is expensive. It is probably a lot more than smaller solutions. It is around £500 a month, but I don't know how many licenses we have.

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AH
Salesforce developer

I have found Salesforce Sales Cloud to be expensive. However, it is the number one CRM solution in the world. It is worth the money.

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it_user379737 - PeerSpot reviewer
Salesforce/CRM System Administrator at a individual & family service with 501-1,000 employees

In terms of non-profit licensing, you get your 10 free Enterprise Edition licenses as a 501(c)(3) and take advantage of those to learn the platform! As your organization grows, see Salesforce as an investment, not as a free tool that you must ensure continues to cost your organization $0. This will do more harm than good – learn the platform and allow it to grow with you.

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it_user348273 - PeerSpot reviewer
Managing Member at Christiano Ferraro Consultancy, LLC

Professional is what I choose unless the enterprise functionality is immediately relevant to the business operations. Standard license is usually sufficient. In my professional opinion, the pricing is small compared to the value Salesforce brings.

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it_user222417 - PeerSpot reviewer
Independent Consultant at a tech consulting company with 51-200 employees

It depends entirely on how complex the use of the system is. A system that does day-to-day program management, volunteer management, donor management, and outcomes tracking can cost upwards of $40K. A basic donor database can be as little as $3000-$5000.

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it_user81639 - PeerSpot reviewer
Senior Consultant with 51-200 employees

Setup cost: $280 per month per user, $600 per month per developer + 20% of the total yearly cost (users x individual cost) per sandbox - pre-paid annually.

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EA
Product Owner at a tech services company with 1,001-5,000 employees

Price-wise, the product does not fall under the category of cheaply priced products.

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Ajeet Mishra - PeerSpot reviewer
Strategic Sales Manager at Onnivation

We have a yearly license, and there are no hidden costs. Considering the Indian market, the pricing is reasonable. I don't consider it to be on the high side.

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AD
Salesforce Consultant at Wipro

The solution is expensive, but you don't have to install it. You can access it from any computer, and it's the only solution on the market allowing that many features. So it's expensive, but you know why that is. It's not surprising.

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CC
Senior Salesforce Consultant at a marketing services firm with 11-50 employees

It is alright for now because we ended up getting a discount off the base price. So, for now, it is okay. We may have to renegotiate when we get more users, and I don't know if the price would stay the same or increase.

It has just a standard licensing fee. If you end up hiring a consultant for implementation, you will have to pay for the implementation. Other than that, there are no additional fees.

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Sarthak Swain - PeerSpot reviewer
Salesforce Developer at a tech services company with 201-500 employees

There is a license required to use this solution and the price is expensive. It could be reduced.

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AH
Salesforce CRM Lead at a non-tech company with 1,001-5,000 employees

They're the best in the business, so I think their business model is definitely based on that. The cost is worthwhile, to me, and I think it's fair because of the customization capabilities. However, small organizations that are just starting out might struggle to pay for something additional like this, so they might have only one or two. You pay per license with this sort of solution, as well as any additional benefits. They have what they call managed packages, some of which are free, but some you have to pay for. My understanding is that Salesforce is a little bit expensive, but in terms of the efficiencies, automation, and visibility, I think it's definitely value for money. 

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JD
Analyst at a tech services company

Salesforce Sales Cloud is reasonably priced. 

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RC
Salesforce Administrator at a tech services company with 201-500 employees

I've seen the prices for Salesforce Sales Cloud, but I haven't been the one to handle the money. As someone who's only visually looked at the price, I would imagine it's on the pricier side, but they do have a ton of leverage, and seeing that everyone I've worked for has always been dedicated to continuing Salesforce. I've never worked for anyone who has threatened to leave. Everyone has accepted the pricing for what they offer.

There are additional feature costs but licenses are definitely the most expensive, but once you add or talk to your account representative about more individual features. We're talking about Salescloud, and if we wanted to add Servicecloud, that would be much more reasonably priced than us asking for 50 new licenses. Licensing is where they make most of their money.

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KS
Delivery Manager at kbtg

We pay a yearly subscription fee.

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Prince Barai - PeerSpot reviewer
Back End Developer at Agnos Inc.

Salesforce Sales Cloud is an expensive solution.

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ND
Director - Enterprise Applications at a computer software company with 501-1,000 employees

The price of Salesforce Sales Cloud could be reduced. It is expensive.

We pay for a standard license and there are not any additional fees other than the premier support.

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it_user369165 - PeerSpot reviewer
Managing Director at Aprika Business Solutions Pty Ltd

I do hear that Salesforce.com licensing is expensive, but once clients start using the system and the light goes on in relation to understanding the power of the platform, they realise it's well worth the investment.

From a personal perspective, one of the key things Salesforce.com provides us is insight into our business that would be difficult to achieve otherwise. We're able to easily track conversion rates, budget performance, staff efficiency rates and many other key metrics that are important to our business.

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DP
Consultant at a tech consulting company with 1-10 employees

Salesforce surely is one of the most expensive CRMs out there. However, if implemented in the right manner and adopted extensively, it does deliver a great value to the organization. 

While deploying Salesforce, I would generally suggest engaging a consultant for optimizing the license costs. Salesforce sales team may try to oversell. A 3rd party consultant like us can help you with an unbiased opinion. 

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it_user128490 - PeerSpot reviewer
IT Leader at a tech services company with 1,001-5,000 employees

Setup cost was way higher than expected. We spent close to $1.5 million on setup including interfaces for 3000 seats. Our d-d cost is approx 900k.

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MADHAV CHABLANI - PeerSpot reviewer
Consulting Chief Information Officer at Tippingedge

We must pay for the licenses. Then it comes from the internal budgets.

It should be cheaper.

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EE
Salesforce consultant - IT manager at Gegobyte Ltd

There are a variety of licenses available depending on the customer's needs. Implementation and add-ons may be additional costs.

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MA
Marketing & Sales Services at a pharma/biotech company with 201-500 employees

The price of the license could be more cost-effective. I understand from the IT department that we spend much money on this. 

The subscription is on a monthly basis. 

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Luís Silva - PeerSpot reviewer
Chief Technical Lead at Human Code

Sales Cloud is expensive.

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it_user149529 - PeerSpot reviewer
Salesforce certified system admin at a cloud provider with 51-200 employees

I have been involved with the deployment of a number of versions starting with contact manager (very reasonable) all the way up to their enterprise version. You get what you pay for and whilst the enterprise version is not cheap, its worth every penny.

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it_user149529 - PeerSpot reviewer
Salesforce certified system admin at a cloud provider with 51-200 employees

I would rather go for a version with less functionality, but allows a budget for more users.

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AdemolaOlamide - PeerSpot reviewer
Business Development Manager at Computer Learning centre

The overall price of Salesforce Sales Cloud could be better, it is more expensive than other competitors. There is an annual license for Salesforce Sales Cloud.

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it_user347724 - PeerSpot reviewer
Contract Salesforce Consultant at a computer software company with 1,001-5,000 employees

Do your best to negotiate the cost if you can. Salesforce is one of the most expensive solutions out there.

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it_user320526 - PeerSpot reviewer
IT Director at a retailer with 51-200 employees

Negotiate during the end of the Salesforce year. You will get the best pricing. Review the licensing options to align it to your needs. And ask for help from people you know who are like your company and using Salesforce.

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MK
Principal Solutions Architect- Enterprise Applications at a tech services company with 1-10 employees

The solution isn't cheap. It's very costly for an organization like ours. It's also expensive to integrate the solution with other products.

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it_user314100 - PeerSpot reviewer
Technical Associate at a computer software company with 501-1,000 employees

Costs and benefits in most cases are hard to determine, but don’t let perfection be the enemy of valuable information. If you are looking for a systematic functioning within your organization, Salesforce is one of your paths towards it.

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KR
Implementation Engineer at a tech vendor with 201-500 employees

Sales Cloud is quite expensive.

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it_user318864 - PeerSpot reviewer
Technical Lead, Data and Business Intelligence at a tech vendor with 501-1,000 employees

I am a technical person and do not look at those details.

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it_user364383 - PeerSpot reviewer
Sales manager at a construction company

This is an expensive solution.

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JV
Business Manager - Managed Services & IT Consulting at a tech services company with 201-500 employees

This product isn't the cheapest.

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Buyer's Guide
Salesforce Sales Cloud
March 2024
Learn what your peers think about Salesforce Sales Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.