Salesforce Service Cloud Reviews

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Real User
Artist and Owner at a tech consulting company
Aug 24 2017

What is most valuable?

* Contact tracking * Knowledge Base * Analytics

How has it helped my organization?

Through the use of the Knowledge Base, which we translated into 13 languages, we where able to increase our support reach to our customers. This included an increased support level not only for those customers whom we served directly via... more»

What needs improvement?

The treatment of email processing in the Service Cloud is still reminiscent of email processes appropriate to sales. There is a lack of flexibility to process an email (not web-to-case contacts) as a contact. This might take an entire rewrite... more»
Salesforce Service Cloud Admin at a financial services firm with 1,001-5,000 employees
Jul 31 2017

What do you think of Salesforce Service Cloud?

Valuable Features UI Easy to build Standard features Ability to customize • Improvements to My Organization Collaboration using Chatter Reporting using Wave Analytics Call center Case Feed Console • Room for Improvement Avoid customizations as much as possible. • Use of Solution I've used it for over four years. • Deployment Issues No, it's very easy especially if Standard functionality is used. • Customer Service and Technical Support They're very good. • Initial Setup Initial set up was done using Standard features and hence it was very simple. • Implementation Team We did it in-house.


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What is Salesforce Service Cloud?

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Also known as
Service Cloud
Salesforce Service Cloud customers

Stanley Black & Decker
Wells Fargo
The Red Cross
Blue Shield of California
Sprouts Farmers Market
Direct Energy Solar

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