Salesforce Service Cloud Reviews

Salesforce Service Cloud is the #3 ranked solution of our top CRM Customer Engagement Centers tools. It's rated 5.0 out of 5 stars, and is most commonly compared to ServiceNow - Salesforce Service Cloud vs ServiceNow

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Real User
Senior Vice President with 51-200 employees
Jan 17 2019

What is most valuable?

The most valuable feature was the ability to quickly add customizable fields (and by quickly, I mean in less than two minutes) that were easily incorporated into the… more »

How has it helped my organization?

It's all cases the solution was the first of its kind in the environment (it was previously manual). To be fair, just about any system would make an improvement in that… more »

What needs improvement?

While there is extensive reporting in the system, there is not always a direct route to get what you are looking for. There are plenty of tools in the market that provide… more »

What's my experience with pricing, setup cost, and licensing?

The answer to this question will vary greatly depending on the firm's requirements and available resources. For example, will out-of-the-box SFDC work? Do you require… more »

Which solution did I use previously and why did I switch?

I have used many different solutions, but I have not switched to SFDC from them (this is not a knock on SFDC, but more of a situation where the other systems did their… more »

What other advice do I have?

When looking at SDFC, take a look at the whole ecosystem.

Which other solutions did I evaluate?

The most recent two were a choice between native ERP (Epicor) functionality and SFDC. These were the only two reasonable options because built-in compatibility with the… more »

What is Salesforce Service Cloud?

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Also known as
Service Cloud
Salesforce Service Cloud customers

Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva

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