Salesforce Service Cloud Scalability
I rate the solution's scalability a nine out of ten. Salesforce is very scalable because Salesforce has a global upgrade. Whenever a new feature is added to Salesforce, it gets updated for all customers across the globe.
We have more than 2,000 users. The solution is 100% adaptable and used daily. We plan to increase usage in the future.
View full review »About a thousand employees utilize it on a daily basis. Currently, we are in the process of reviewing everything, and there's a possibility that we will start using it more extensively in the future.
View full review »NK
NIKO KARANTONIS
Project E2e Architect at Optus
Salesforce operates on a metadata-driven architecture, not a microservices-based one, which limits its scalability. I would rate its scalability at a 7.
View full review »
Buyer's Guide
Salesforce Service Cloud
March 2024
Learn what your peers think about Salesforce Service Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,847 professionals have used our research since 2012.
Our organization is huge. We have 125,000 employees. Around 20,000 employees use the product in our organization across the globe. The tool is scalable. I rate the scalability an eight or eight and a half out of ten. The tool grows as our business expands.
View full review »ML
Marcos Luján
Salesman at Manacor
It is a scalable solution. The product can integrate with Outlook, so you don't have to always go back to look at this CRM part of the tool. You can open new contacts or opportunities from Outlook, which is useful.
More than 200 people in my company use the product.
There are no plans to increase the use of Salesforce Service Cloud in my company since we switched from it to Microsoft Dynamics 365 CRM.
It is a highly scalable solution. We primarily have enterprise clients.
View full review »SD
Srini-Dhanaraj
Founder & CEO at imfine.club
Eight people are using the solution at present.
View full review »Around 70 users are using Salesforce Service Cloud in our organization.
View full review »JN
reviewer2250960
Company Owner at a consultancy with self employed
It is a very scalable solution. We work with medium-sized businesses.
View full review »TC
reviewer2292267
Key Account Manager - Cloud Technology at a tech vendor with 501-1,000 employees
About 2,000 users, including salespeople, operations, and executives, are using Salesforce Service Cloud in our organization daily.
I rate Salesforce Service Cloud ten out of ten for scalability.
There has been no issues with the scalability.
View full review »We scaled up from five contact centers to 14, and added support features like chat and more translations of the Knowledge Base with ease.
View full review »Scalability is never an issue with the Salesforce platform.
View full review »LC
reviewer2235444
Sales Consultant at a tech services company with 1-10 employees
Scalability is easy for this solution.
View full review »We have no issues with scalability at this time.
View full review »I believe that Salesforce gives you the ability to grow your CRM instance in a very scalable way and is usually fairly willing to extend the governor limits with good cause.
View full review »The scalability is unmatched.
View full review »No issues encountered.
View full review »There has been no issue with scaling it.
View full review »We were able to scale without incident.
View full review »Not really. As our organization grew, we were able to add more users to the system without any issues.
View full review »No issues encountered.
View full review »There have been no issues scaling it.
View full review »We're able to scale it for our needs.
View full review »No issues with scalability.
View full review »It is easy and perfect for scaling.
View full review »It's very scalable. Being cloud-based, the application easily scales to high user and transaction counts.
View full review »There have been no issues with scaling it.
View full review »We've had no problems scaling it for our needs.
View full review »No issues encountered.
The governor limits are a headache sometimes. We have to either find a workaround or ask Salesforce to improve the limits.
View full review »We've had no issues with scalability.
View full review »Buyer's Guide
Salesforce Service Cloud
March 2024
Learn what your peers think about Salesforce Service Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,847 professionals have used our research since 2012.