Salesforce Service Cloud Scalability

ChanchalSaxena - PeerSpot reviewer
Lead Digital Transformation at Kohler Co.

I rate the solution's scalability a nine out of ten. Salesforce is very scalable because Salesforce has a global upgrade. Whenever a new feature is added to Salesforce, it gets updated for all customers across the globe.

We have more than 2,000 users. The solution is 100% adaptable and used daily. We plan to increase usage in the future.

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Joanna Hindle - PeerSpot reviewer
Support Operations Manager at One Advanced

About a thousand employees utilize it on a daily basis. Currently, we are in the process of reviewing everything, and there's a possibility that we will start using it more extensively in the future.

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NK
Project E2e Architect at Optus

Salesforce operates on a metadata-driven architecture, not a microservices-based one, which limits its scalability. I would rate its scalability at a 7.

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Buyer's Guide
Salesforce Service Cloud
March 2024
Learn what your peers think about Salesforce Service Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,847 professionals have used our research since 2012.
Ajit Saikia - PeerSpot reviewer
Global Alliances Management at HCL Technologies

Our organization is huge. We have 125,000 employees. Around 20,000 employees use the product in our organization across the globe. The tool is scalable. I rate the scalability an eight or eight and a half out of ten. The tool grows as our business expands.

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ML
Salesman at Manacor

It is a scalable solution. The product can integrate with Outlook, so you don't have to always go back to look at this CRM part of the tool. You can open new contacts or opportunities from Outlook, which is useful.

More than 200 people in my company use the product.

There are no plans to increase the use of Salesforce Service Cloud in my company since we switched from it to Microsoft Dynamics 365 CRM.

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SaurabhSingh4 - PeerSpot reviewer
Data Analyst at Wespath Benefits and Investments

It is a highly scalable solution. We primarily have enterprise clients.

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SD
Founder & CEO at imfine.club

Eight people are using the solution at present. 

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Aravind Sridharan - PeerSpot reviewer
Head of Data, Analytics, and Applications at FTC Solar, Inc

Around 70 users are using Salesforce Service Cloud in our organization.

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JN
Company Owner at a consultancy with self employed

It is a very scalable solution. We work with medium-sized businesses.

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TC
Key Account Manager - Cloud Technology at a tech vendor with 501-1,000 employees

About 2,000 users, including salespeople, operations, and executives, are using Salesforce Service Cloud in our organization daily.

I rate Salesforce Service Cloud ten out of ten for scalability.

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it_user379731 - PeerSpot reviewer
Senior Consultant at a tech services company with 10,001+ employees

There has been no issues with the scalability.

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it_user379719 - PeerSpot reviewer
Artist and Owner at a tech consulting company

We scaled up from five contact centers to 14, and added support features like chat and more translations of the Knowledge Base with ease.

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it_user361608 - PeerSpot reviewer
Program Manager | Technology Consultant at a consultancy with 10,001+ employees

Scalability is never an issue with the Salesforce platform.

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LC
Sales Consultant at a tech services company with 1-10 employees

Scalability is easy for this solution. 

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it_user361551 - PeerSpot reviewer
Implementation Team Lead at a marketing services firm with 501-1,000 employees

We have no issues with scalability at this time.

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it_user375486 - PeerSpot reviewer
Salesforce.com Developer/Administrator at a recruiting/HR firm with 1,001-5,000 employees

I believe that Salesforce gives you the ability to grow your CRM instance in a very scalable way and is usually fairly willing to extend the governor limits with good cause.

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it_user377616 - PeerSpot reviewer
Consultant at a tech services company with 501-1,000 employees

The scalability is unmatched.

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it_user317994 - PeerSpot reviewer
Systems Engineer Cloud at a tech services company with 10,001+ employees

No issues encountered.

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it_user361434 - PeerSpot reviewer
Consultant at a consultancy with self employed

There has been no issue with scaling it.

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it_user339798 - PeerSpot reviewer
Solution Architect at a tech services company with 10,001+ employees

We were able to scale without incident.

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it_user293352 - PeerSpot reviewer
Head of Business Development - Automated Marketing Systems at a marketing services firm with 51-200 employees

Not really. As our organization grew, we were able to add more users to the system without any issues.

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it_user314037 - PeerSpot reviewer
VP - Sales & Business Development at a music company with 51-200 employees

No issues encountered.

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it_user361941 - PeerSpot reviewer
Business Process Consultant at a renewables & environment company with 1,001-5,000 employees

There have been no issues scaling it.

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it_user361578 - PeerSpot reviewer
IT Director at a manufacturing company with 501-1,000 employees

We're able to scale it for our needs.

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it_user356802 - PeerSpot reviewer
Salesforce Technical Specialist at a comms service provider with 10,001+ employees

No issues with scalability.

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it_user338421 - PeerSpot reviewer
Technical Analyst at a tech services company with 501-1,000 employees

It is easy and perfect for scaling.

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it_user342639 - PeerSpot reviewer
Senior Manager at a tech services company with 10,001+ employees

It's very scalable. Being cloud-based, the application easily scales to high user and transaction counts.

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it_user377472 - PeerSpot reviewer
IS Manager at a manufacturing company with 501-1,000 employees

There have been no issues with scaling it.

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it_user361590 - PeerSpot reviewer
Ambassador at a tech company with 501-1,000 employees

We've had no problems scaling it for our needs.

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it_user332889 - PeerSpot reviewer
Sr. CRM Systems Analyst at a computer software company with 501-1,000 employees

No issues encountered.

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it_user332844 - PeerSpot reviewer
IPO Business Partner for Marketing at a manufacturing company with 1,001-5,000 employees

The governor limits are a headache sometimes. We have to either find a workaround or ask Salesforce to improve the limits.

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it_user377427 - PeerSpot reviewer
Director - Global Client Services & Platform Education at a tech services company with 501-1,000 employees

We've had no issues with scalability.

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Buyer's Guide
Salesforce Service Cloud
March 2024
Learn what your peers think about Salesforce Service Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,847 professionals have used our research since 2012.