Salesforce Einstein Analytics Primary Use Case

Parker Goodson - PeerSpot reviewer
Enterprise Account Executive at T-Mobile

As a sales representative, my primary tool for data analysis is Salesforce Einstein Analytics, which I predominantly utilize for sales-related activities near Rina. Additionally, I regularly review the tracked figures within the platform to ensure that I meet all the required performance metrics expected by the company.

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Balamurugan Ramalingam - PeerSpot reviewer
Senior Quality Assurance Consultant at Public and Business Service Delivery

We have had very extensive use cases of the solution in our organization. So, we had a lot of data that had to be populated and visualized. Around 50% of my project tasks are done online using the solution.

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AlbertoFlores - PeerSpot reviewer
Country Manager & Global Sales Director at Babel systems

My company uses Salesforce Einstein Analytics to build predictive models for sales. We have just started learning how to use it to implement solutions.

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Buyer's Guide
Salesforce Einstein Analytics
March 2024
Learn what your peers think about Salesforce Einstein Analytics. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,847 professionals have used our research since 2012.
Sunny Teotia - PeerSpot reviewer
Management Consultant at Accenture

The solution allows for the automation of certain tasks. 

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ST
Vice President at a healthcare company with 10,001+ employees

We had a pretty large Salesforce deployment across our company. This deployment was for all internal customers around our globe, such as shared services and business services, which were connected with the contact centers in each region of the world (NA, LATAM, ASPAC and EMEA).  Salesforce was the platform that we consolidated all our Level 1 and Level 2 processes on. We brought it together with Genesis across all call centers which integrated our platforms. 

When we first did the assessment, this was at a global level. We were putting in a standardized software platform for all the corporate functions, such as HR, finance, procurement, payroll, and compliance. We standardized all their processes on Salesforce case management and knowledge management.  Key day to day to day integration was required with ServiceNow and Workday and other financial systems, such as SAP. We used Salesforce as one of our enterprise platforms.

We use ServiceNow for the IT side of our operations and needed to e-bond tickets and requests across these systems

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JB
Head of Product Strategy and Innovation at a computer software company with 51-200 employees

We use Einstein Analytics to evaluate sales and marketing metrics.

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SaurabhSingh4 - PeerSpot reviewer
Data Analyst at Wespath Benefits and Investments

We use Service Cloud. We use it to classify the cases and get the escalation scores correctly. We also use it for knowledge management. We have multiple use cases.

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Khaled Alkebsi - PeerSpot reviewer
Regional Sales Executive at a financial services firm with 11-50 employees

The solution helps me to analyze the opportunities and evaluate the chance of closing the deals. 

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PV
Head of Enterprise Architecture at a financial services firm with 10,001+ employees

We primarily use the solution for customer insight analytics.

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LS
Senior Software Engineer - Salesforce at DataGo

We are using Tableau CRM for AI-driven analytics.

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PC
VP Technology/Vice President at a healthcare company with 11-50 employees

We use this solution to synchronize email communication between my Microsoft Office 365 instance and Salesforce. 

It is also used to synchronize events and appointments into Salesforce, which means that you can have a holistic view of the customer in Salesforce.

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RP
Sr. Systems Engineer at a tech vendor with 1,001-5,000 employees

It is more related to the salespeople. From the systems engineering part, we use it for some data. We mainly use it to get some analytics related to the customer opportunities we have.

If I'm not mistaken, I have version 6.

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it_user776697 - PeerSpot reviewer
Senior Software Developer at a tech services company with 501-1,000 employees

I received an assignment to create a dashboard from multiple data sources from within Salesforce and some external (in CSVs) for huge (big) data from big clothing brands for users/management to analyze and take data driven decisions for their business.

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YN
Project Manager at a computer software company with 10,001+ employees

I'm in HR, and my company is the end user of Salesforce. 

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VK
Director of Operations at a tech services company with 201-500 employees

We use Salesforce Einstein Analytics for human capital management systems, similar to an HRMS system.

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Buyer's Guide
Salesforce Einstein Analytics
March 2024
Learn what your peers think about Salesforce Einstein Analytics. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,847 professionals have used our research since 2012.