Samanage Archived Reviews (More than two years old)

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Vendor
IT Site Administrator at a marketing services firm with 1,001-5,000 employees
Nov 28 2015

What is most valuable?

Asset tracking and inventory management, service desk solutions - incidents and self-service portal - and service catalogs are the most valuable features. Having the data in one place is also important for use of the reporting tools.

How has it helped my organization?

Before Samanage, we were relying heavily on Google apps and humans for record keeping, asset tracking, and using groups for communication (help desk, on-boarding, etc). Samanage has not only taken over asset and inventory management, but it… more»

What needs improvement?

Some of the reporting metrics could be improved for more granularity on what you want to report on. End-point management beyond asset tracking, with the ability to remote wipe, lock, or access computers would be beneficial. The ability to… more»

What other advice do I have?

Reach out to the vendor directly and if you choose to use this product, engage and rely on the community as a resource.

Which other solutions did I evaluate?

* Heat * Zendesk * KAOS Samanage had more functionality working multi-departmental, in the addition to having other features we wanted like help desk ticketing, asset tracking, SLM reporting and integration with SSO.

What is Samanage?

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "
Samanage customers
SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator
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