The big benefit with Sana is our ability to interface with Microsoft Dynamics (formerly Navision). That is one of the reasons we picked them, their ability to interface with our Microsoft ERP platform.

The eCommerce administration through the Sana Admin is okay.

I found it surprisingly easy from both the admin side and the customer side. The admin side has a limited set of features, but they are very well explained. They are very simple to understand. It is very easy to find out what every feature does. It is not really complicated.

Sana provides an online university where you can learn everything that you need about it. When we needed to check a new feature or validate how something works, we found solid online information on their website. If there was anything that we couldn't find, or if we really couldn't understand how exactly something was working, their support was always very quick. So, it is quite easy. 

Among the best features are the ease of updating the site and the ease of maintaining it. The admin is also pretty easy to use.

We use Sana Commerce with Microsoft Dynamics on the back end and the native ERP integration works well. The fact that no third-party integrations are needed between our Sana Commerce web store and Microsoft Dynamics is important. It's one less thing to worry about when it comes to troubleshooting.

This product is highly customizable. We use the standard system but we have extended it quite a bit. For example, we have built automatic cross-selling algorithms that provide as much reliable and relevant cross-selling information as possible to the customer.

We have a customer-specific assortment, which relies on what we call the visibility rule. In this scenario, the customer can see only what they should see. For example, we produce several types of products and some of our dealers can only deal with one type, whereas others may deal with all types or another subset. We had to come up with a solution that controls visibility such that if a particular customer enters the shop, he or she will only see what he or she is allowed to purchase.

The interface for e-commerce administration is very user-friendly, in general. You have a lot of flexibility in Sana Admin, which is very good.

The integration between Sana and SAP ERP is very good, and the cost is excellent. There are competing solutions available from SAP so that you have SAP with SAP but again, the cost-quality ratio when using Sana is very good.

With respect to the integration, we have our own competence center, so we did the integration on our side. We have our own programmers and SAP functional consultants and in this context, it was very handy that we can speak directly to the Sana implementation teams. That has worked really well.

Sana Commerce has helped us to streamline our processes for bridging ERP and eCommerce systems, and it is something that our SAP competency center worked on. Our internal SAP knowledge is quite high and Sana was a very serious partner that was able to assist us. SAP was also an equal partner but I'm very satisfied with the level of knowledge that the Sana consultants have.

The most valuable feature is the direct ERP integration, as it allows us to provide product availability and specific pricing in real-time. Customers can also order themselves in real-time.