SAP Adaptive Server Enterprise Room for Improvement

IT Officer at a tech services company with 11-50 employees

The product in use is already customized. For now, we have no need for major improvements or new features. 

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Executive Director at a non-profit with 1-10 employees

I'd like to see a more friendly user interface. The solution is complicated and some of the field engineers, who are less exposed to the solution, are having problems which could be solved by simplification. The concern is that the data they provide might not be accurate and simplification would resolve that issue. I think the management feels that more can be done to get better value. The issue is not the performance of the product but the usability for people who are less skilled in using it.

Additional training would be helpful, but because of the nature of operations, those that support staff from the office find it easier because we spend more time using it than those in the field. Most of our engineers are on rigs, so it's a bit difficult getting them to come off the rigs for training, because that would require our operations to shut down. 

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