SAP Analytics Cloud Customer Service and Technical Support

AbdulRasool
Senior Practice Manager at a tech services company with 501-1,000 employees
The technical support is fine, and we have not had a problem. The SAP expert team is there if you need to speak with them. Most of the technical support we are getting is from the marketplace. We get very good information from the SAP support portal. View full review »
RanjitShekdar
Project Manager at Infrabeat Technologies Pvt Ltd
I've never contacted technical support. View full review »
SridharSelvam
Practice Head at ERP Logic
We have, on occasion, contacted SAP for some of the issues we've had and they then forward it to the technical department who email us and solve the problem. We haven't opened any waiver messages. View full review »
Learn what your peers think about SAP Analytics Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
426,947 professionals have used our research since 2012.
AkinbiyiOgunware
SAP Associate Consultant at Deloitte
I've been in touch with technical support because SAP has a presence in Nigeria. We can also get support from South Africa, and that was really helpful. View full review »
VishalGuthula
Sr. Software Engineer at a tech company with 501-1,000 employees
We have been in touch with technical support, and I feel that the people who are working are not very technical at all. They only looked at the notes and read, but we had to tell them that we had already done all of these things so we need something new. What finally stopped it was that the product managed who actually worked with the tool got involved and was able to easily solve our problem. Overall, I would say that the technical support is fair. It is not excellent or good, but fair. View full review »
VaishnavBsa
Consultant at a tech services company with 201-500 employees
I have not been in contact with technical support. View full review »
reviewer1131582
User at a logistics company with 10,001+ employees
This solution has excellent support and customer service. It is the best compared to other vendors that I have dealt with until now. View full review »
reviewer1064655
SAP BIBO Consultant at a software R&D company with 10,001+ employees
There is no problem with SAP Analytics Cloud support. I do think there should be some training provided. We only have eBooks. I don't think we have any kind of e-learning. It would be good to have SAP training for Analytics Explorer, including some instructor-led training. View full review »
reviewer885657
Sr. Specialist at a tech services company with 1,001-5,000 employees
I have rarely needed to be in touch with technical support for the setup. Previously, I used to work with products called Explorer and HANA and they didn't support it in a quick manner. View full review »
Learn what your peers think about SAP Analytics Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
426,947 professionals have used our research since 2012.