SMART is a very intuitive technology. Most of the time people can get a pretty good sense of how to navigate within the tool, although there are some areas that are not as easy to figure out. The… more»
How has it helped my organization?
We didn't have a single sourcing technology within the two university systems. With SMART by GEP, we have that one sourcing technology. There's a huge process improvement. If one campus wants to send… more»
What needs improvement?
I don't think their supplier management module is ready, from a full supply-relationship management perspective. The scope is very limited for supplier management. Also, in the contract module, the… more»
Which solution did I use previously and why did I switch?
Our previous solution had a very limited scope. We didn't have a full-blown source-to-contract suite implemented. It wasn't apples-to-apples. Some of our campuses didn't have anything at all.
What other advice do I have?
Make sure you test every element of it and make sure any problems are fixed. We communicate with some of GEP's current clients and they don't do enough testing. After they implement it they start… more»
Which other solutions did I evaluate?
We reviewed about 25 suppliers. The finalists, in addition to SMART, were * Coupa * SAP Ariba * JAGGAER * Apttus. Coupa dropped out during the final round. Apttus didn't have a spend module, which was… more»