Articles

User Assessments By Topic About SAP Business Communications Manager

Have A Question About Contact Center Platforms?

Our experts can help. 294,792 professionals have used our research on 6,613 solutions.

SAP Business Communications Manager Questions

SAP Business Communications Manager Projects By Members

SAP Business Communications Manager Consultants

What is SAP Business Communications Manager?

The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include:

  • Routing of inbound contacts based on IVR* entries, waiting time, priority or status.
  • Enhanced presence information and routing.
  • Transfer, toggle, hold, and outbound call functions.
  • "Queue callback" and speech recording.
  • Real-time monitoring and reporting.
  • CRM IC, contact center softphone, and office softphone.
Also known as
Business Communications Manager
SAP Business Communications Manager customers

Kaeser Kompressoren

Sorry, no reviews are posted about SAP Business Communications Manager. Be the first to write a review. It's quick and easy!

If you work for SAP and want to claim this page, contact vendors@itcentralstation.com.

Sign Up with Email