We've had three years of experience dealing with SAP Business One and it has been fine. 

In the support team, we normally have access to the support portal in SAP Business One. At the first level, we can use the check facility to detect and resolve the issues ourselves. If needed, we can create a ticket and then pass the problem to them, and they will attend to it within twenty-four hours. According to that process, they attend to the job. 

Additionally, SAP Business One has the Remote Support Platform (RSP), which allows them to connect and easily rectify any issues from their side. To use this feature, we need to install the RSP first. 

Overall, I think if there are any inconveniences or instances, SAP have Business One's RSP (Remote Support Platform) along with a special KBS (Knowledge-Based System) that contains support nodes. If something goes wrong, we can refer to those notes and manage any issue with that information. Most of the time, we can find solutions by referring to these notes. 

Additionally, SAP B1 have a huge community where we can search for answers if we don't know something. By simply going to Google and typing our query, we can usually find the information and support we need. They provide excellent support and guidance in terms of security as well.

Most of our issues are resolved at our partner support level, there are very few issues that we need to contact the vendor about.

I rate the support of SAP Business One an eight out of ten.

I rate the technical support a seven out of ten.

The technical support from SAP is really good every time.

As a partner, my company provides customer service 24/7 all over the globe. My company has support in eighty-eight countries, and the support my company offers is a five out of five, but for other partners, it's a three or a four.

The number of technical support staff my company assigns to each customer depends on the company size. For example, one support was given to a specific company, but it was too much of a headache for just one staff member.

I have not directly interacted with SAP, but our service partner (SAP partner) has been supporting us. However, I’m not happy with the current service partner. Recently, they sent a mail saying that henceforth, we are not going to support SAP Business One. I am looking for a new one as the current service partner has stopped supporting SAP Business One and is now focusing on other business intelligence products. I’m actively working on finding a new partner.

Our technical support is from our partner in Guatemala City, and we don't need to scale the problem to SAP. Our partner has great support, and we are very satisfied with their service.

Technical support is very good.

The tool's response time is fairly low. The team has good technical ability. However, the product takes time for overall turnaround. 

We have the contact and support of the partner that sold us the SAP application. Therefore, support comes through a third party.

From the vendor, support is very good. In some areas, we must view and understand the topics through information on the web, not directly through them. 

SAP doesn't give us support directly. The support of SAP is with partner intermediation. However, you must study and learn from the web every time. That's key for understanding and giving good support for the software.

We had to change partners to get a better support system in place and now they are good. The documentation, however, is stellar, and I would rate what's online a ten out of ten. 

There are some problems in technical support in Pakistan.

I have a big license for SAP Business One, one of the 20 licenses. And S4HANA's support in Python is not ideal. Our control team many times has complained due to the slow, slow response for Business One. If you upgrade the hardware, you should get more services.

Technical support is quite good. They are helpful and responsive. We are quite satisfied with their level of support.

The support from SAP Business One is good. However, sometimes they can be slow with their response.

I rate the support from SAP Business One a four out of five.

I have not had any direct contact with SAP technical support. Our support is provided by the partners. 

The support from SAP Business One is helpful.

I rate the support of SAP Business One a nine out of ten.

The support typically provides query resolution for the customers and customization if it is required.

I rate the support from SAP Business One a nine out of ten.

We use support from a third-party company. We do not use the vendor's support.

The service support is fabulous. There are a lot of knowledge bases available, white papers, and technical articles. Everything is available. Additionally, there is training available, SAP is providing a fantastic knowledge base.

I rate the support of SAP Business One a seven out of ten.

I am the technical support of the solution.

We haven't had direct contact with technical support but some of our clients use them.  We tend to provide the support for clients in our region. 

I haven't used their technical support. We have a developer for any help.

I've contacted SAP support many times, and they've been very helpful. 

We don't usually need support, and if we need it, usually we have local partners for support. It's something that fits with the system. It's stable and once in a year or two, we do an upgrade if the new features are justified. 

Technical support is good, but we are not having problems. You know much more about the support when you have serious problems. We never had a serious problem that the system stopped working, or something like that. Everything is working. Support for me is good. But we are not demanding so much from support.

I would give technical support a six out of ten. There is room for improvement, particularly in areas such as quality management, production operations, and store inventory management. We faced some constraints but managed to overcome them by using add-ons.

The support from SAP is good and there is useful online documentation if we have issues.

We are a growing business and we might switch solutions because this solution is best suited for small to medium-sized companies. 

I rate the support from SAP Business One a nine out of ten.

The first level of support is really through your value-added resale partner and then they have escalation to SAP and we have the ability to log in with SAP and check their website for support tickets and also documentation updates and training materials since we signed on and bought the solution. 

It's usually pretty good support from that standpoint. It really comes down to whatever partner you've decided to work with. If you work well with that partner, you'll get really good support. If that partner tries to sell you something and then runs away, well, you'll get not as good support. Luckily, we made sure to partner with people that have dedicated support staff available to help as needed.

We haven't contacted technical support through SAP.

We have a local support partner here. When we have some small issues, we are able to go through them and they help us.

Their support has been good. It has been a long time since we had any problem.

Something which would be helpful to management and, from our vantage point as a user, would be to see a simple reporting tool.

An issue could arise for one who is not technically capable and can independently create and develop certain reports, accompanied by many graphs, as seen with a dashboard framework.

At present, I don't feel we have the tools at our disposal which are available to the user himself, or the access for their creation.

When you use the technical support you have to route through your implementation partner. Our implementation partner sometimes tells us that our issue or inquiry is not supported in the standard product functionality. He always rejects it. My experience with SAP technical team, it's not good.

SAP's technical support is average. They are not too good but also not too bad.

SAP's technical support used to be good but has become very unresponsive.

We have been satisfied with the technical support.

Typically, the partner or consultant provides technical support, and not the company itself. I wouldn't be able to directly comment on their own technical support. I don't have enough insight into it.

We have contacted technical support and we are satisfied with them.

We use a partner for support. 

We get support from a local service provider. They also did the implementation of this solution. We have a good relationship with them for the enhancements on the software in the offices.

SAP's technical support is good.

In cases where we face problems, we directly connect with our partners. There is a service portal and product support is very good.

We haven't worked directly with SAP's technical support, but we have support from the company which helped us implement the solution. I am satisfied with their work because they respond very quickly. If we have questions or technical problems, or a new user, they are very timely.

The technical support is excellent. 

Our technical support representative is located in Hungary and he is the perfect man for providing support. On the other hand, I know that my friends in Italy have suffered from having poor technical support. So, from what I know, I can say that the quality of support is dependent on the support team and employee you are working with.  

We have been in touch with the support but most of the problems we handle ourselves.

I rate the technical support a five out of five.

Good

Good.

We are providing the support, and we get good support from SAP. I am satisfied with their performance.

While I don't really deal with technical support myself, we have a Business One team that looks after it, and they have been in touch with SAP. The support is mainly for all of the customers and we normally provide the support necessary ourselves. The support is quite limited, however, we can handle most client queries ourselves and don't need too much assistance.