SAP Business Warehouse Customer Service and Technical Support

reviewer1173036
Business Analyst at a energy/utilities company with 10,001+ employees
My team members who are handling SAP have been in touch with support. I would evaluate support at four out of five. We are happy with it. View full review »
Sai Kalyan RamChintapalli
IT Manager at GIC Re
We contacted technical support in the past when we needed their help on a few issues. It's a complicated system. Whenever our internal IT team was stuck on developing any reports we contacted SAP nearly every day. Largely, we didn't have problems with technical support, but over the last two years, we were getting replies mentioning that we would be phased out of support and would need a new license. It's been a bit of a bumpy relationship in the last little while. View full review »
reviewer1278519
SAP BusinessObjects Consultant at a tech company with 10,001+ employees
We are very unhappy with technical support. First of all, they send their sales agents or pre-sales agents and most of them who don't know the solution as a properly trained tech would. We have an on-site SAP representative who is supposed to help us with our high priority and production issues, and they're not satisfactory to say the least. View full review »
Learn what your peers think about SAP Business Warehouse. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,323 professionals have used our research since 2012.
reviewer1261707
Group IT Manager at a engineering company with 1,001-5,000 employees
Technical support is strong and helpful. View full review »
reviewer1213002
IT Controlling Specialist at a pharma/biotech company with 10,001+ employees
I am in maintenance, so I have not contacted technical support. I can't say how many times we have had to contact support. Business Warehouse is stable. Normally we don't have any issues with it. View full review »
reviewer1240269
Head of BI and Analytics at a comms service provider with 1,001-5,000 employees
Technical support has been relatively helpful in the past. View full review »
Learn what your peers think about SAP Business Warehouse. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,323 professionals have used our research since 2012.