We did the implementation in-house. We have consultants available within NetApp, so we could utilize their skillset.

We usually download the application. The entire deployment took a long time, around 1 hour and 20 minutes. 

The deployment was done with the help of third-party vendors in different phases. We deployed Lead Management first. Then, we deployed Opportunity Management. We had only two clients. One was for development, and the other for production. We did the development and provided a demo. Once the customer was satisfied with it, we moved into production. It was not complex. The third-party vendor did the maintenance.

We've got a basic team that is responsible for setting up the environment with corporate revisions, which are responsible for giving us the correct access. We just came in to get a look, but I'm involved in the assessment upgrade; we need to upgrade.

It is not difficult to maintain if you stay up-to-date on upgrades. For example, one time we skipped upgrades for two years and we found it very difficult to catch up. However, now that we are doing upgrades every year, we find it to be a much easier process.

We may use a consultant for deployment because it takes time.

We have an internal team. I don't think anything is easy to deploy in a day. We have a dispatch system, which presents challenges. It's very characteristic of our company. I doubt if anyone could say it was easy to deploy. I've never seen a deployment go smoothly in the last ten years. Although, we didn't need any external assistance.

The deployment took about three months. There were some evaluation phases, and perhaps some configuration phases, but half the time we didn't know what we wanted or how we wanted it. It was difficult to evangelize what we needed to solve our problem. Sometimes, you need a business consultant to tell you what the structure can be and what you should want.

We implemented the solution through an integrator. It takes more than a week to deploy SAP CRM. Three to four engineers and developers are required for the solution's deployment and maintenance.

Our deployment was initially done by a third party. One implementation engineer was there and I was there from  our side - so two people were involved for the implementation, but many other people were involved in different parts.

We used an integrator for the implementation. We have one person for the maintenance of the SAP CRM.

We implemented the software through a vendor. Their level of expertise was quite high. They understood the software very well and assisted us when we had technical issues.

If you have a team that knows the basic processes of an SAP CRM cloud implementation, a team of two to three would be the minimum required.