SAP CRM Reviews

SAP CRM is considered a valuable investment for controlling company operations. The return on investment is seen over the long term, typically between three to five years. Although specific numbers are not provided, results can be expected within approximately one year.

The pricing for SAP CRM is considered quite costly and expensive, especially for smaller businesses. However, larger businesses find it manageable and reasonable. 

The pricing is competitive and delivers results. The licensing model is customer-based and there is a license required to use SAP CRM. 

• "SAP CRM is an expensive product."
• "The product is expensive."
• "We have to pay a yearly licensing fee for SAP CRM, which is expensive."

The primary use case of SAP CRM is for managing customer queries and internal tasks. It is used for lead creation and data management, as well as pipeline management. 

The product is used as a principal company system and is relatively easy to understand and configure. It helps identify what to send and offer to customers and assists in customer profiling and mapping. 

It is used for customer behavior analysis and decision-making, managing campaigns and cases, improving service functions and processes, and centralizing information.

The product can be used for invoicing, staffing, and managing HR. It is used for lead generation campaigns, product sales, and lead conversion. It helps maintain the lead lifecycle and provides insights into revenue and marketing activities. 

It integrates with different modules and provides real-time insights. It is used in various industries, both in the cloud and on-premise. 

The customer service and support for SAP CRM are highly rated by users. The support team is described as supportive and helpful, with quick responses to queries. Users appreciate the availability of 24/7 support and the ability to log trouble tickets and call for assistance. 

However, there are some concerns about attrition within the SAP space, leading to a lack of expertise in certain areas. 

The quality of support also depends on the partner selected for implementation. 

Some users found the initial setup to be straightforward and easy, while others found it complex and time-consuming. The deployment time also varied, with some users reporting a few hours and others reporting several months. 

The complexity of the implementation process depended on factors such as the size of the customer and their database, as well as the need for customization. 

SAP CRM is highly scalable, with many organizations and users successfully utilizing it. The solution can easily handle a large number of users. It is capable of integrating various functions, such as sales, supply chain, and planning, into the same software. 

SAP CRM is highly stable and reliable, with no bugs, glitches, crashes, or freezing. It is considered one of the best on the market and is praised for its robustness. Users have experienced minimal downtime and have found it to run smoothly. The partnership with NetApp ensures easy disaster recovery. Although there may be some latency issues, overall, the stability of SAP CRM is rated very highly.