SAP CRM Reviews

SAP CRM is the #1 ranked solution of our top Local Government CRM tools. It's rated 4.0 out of 5 stars, and is most commonly compared to Microsoft Dynamics CRM - SAP CRM vs Microsoft Dynamics CRM

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Consultant
Worksoft Certify Consultant at a manufacturing company with 10,001+ employees
Aug 16 2020

What is most valuable?

We use the solution more as an extra tool, and it's perfect for our purposes. The solution is stable. The solution is scalable. Technical support has been great. The interface and dashboard are fine.

What needs improvement?

I can't think of a feature that is lacking. For us, it has everything we need. It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX (user experience) to make it easier to… more »

What's my experience with pricing, setup cost, and licensing?

I don't have any insights into pricing. It's not part of my job. I'm not in accounting, so I never see any pricing or know how much the company pays.

Which solution did I use previously and why did I switch?

We're happy with this solution. We're not currently looking for something new. I'm not sure if a different solution was used previously.

What other advice do I have?

The solution overall is quite good. I'd rate the solution eight out of ten.

What is SAP CRM?

SAP CRM provides marketing solutions for big data analytics, social media marketing, segmentation, multichannel campaigns, loyalty, and resource management.

SAP CRM customers

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

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