SAP CRM Reviews

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Andray Sander
Real User
Mobile Application Developer at a tech services company with 11-50 employees
Aug 27 2018

What is most valuable?

I have found the sales reporting feature specifically useful as it provides reporting and visualization which helps in decision-making. I use this to understand where to improve, which in-turn, helps… more»

How has it helped my organization?

SAP CRM has improved our sales activities by providing accurate information about the customers which assists the sales team to close deals. It has also improved customer relationships with companies… more»

What needs improvement?

They should improve the design to make it more appealing to users.

What's my experience with pricing, setup cost, and licensing?

SAP CRM offers a free trial for anyone wanting to test the product before purchasing it. They should reduce the price to target small businesses.

If you previously used a different solution, which one did you use and why did you switch?

I did not use other solutions before I started using SAP CRM.

What other advice do I have?

SAP CRM is helpful in discovering information that is deeply hidden by gaining new insights about customers. It finds new leads and opportunities faster.

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What is SAP CRM?

SAP CRM provides marketing solutions for big data analytics, social media marketing, segmentation, multichannel campaigns, loyalty, and resource management.

SAP CRM customers

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

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