SAP Crystal Reports Overview

SAP Crystal Reports is the #10 ranked solution in our list of top Reporting Tools. It is most often compared to Microsoft BI: SAP Crystal Reports vs Microsoft BI

What is SAP Crystal Reports?

Turn information from almost any data source into a sophisticated, interactive report with SAP Crystal Reports. This powerful, user-friendly application for small businesses and departments can help you deliver key insights to the right decision maker, at the right time, in the right format. 

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Buyer's Guide

Download the Reporting Tools Buyer's Guide including reviews and more. Updated: June 2021

SAP Crystal Reports Customers

City of Buenos Aires, ASR Group, Citrix, EarlySense, Usha International Limited, Automotive Resources International (ARI), LivePerson, Coelba (Grupo Neoenergia), RZD Russian Railways, National Basketball Association - NBA, TALLY WEiJL, El Machetazo, Young Heroes, Mozzart, Mitsui Knowledge Industry (MKI) , Surgutneftegas Open Joint Stock Company, The VELUX Group, AOK Bundesverband, AL-KO KOBER GROUP

SAP Crystal Reports Video

Pricing Advice

What users are saying about SAP Crystal Reports pricing:
  • "This product costs a lot of money."

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ITCS user
CTO at Translucent Computing Inc
Real User
Top 5Leaderboard
Offers a good user experience that can export reports to different platforms, but it requires a specialized skillset to develop them

What is our primary use case?

We are a software development company and we have a lot of experience with different tools, including SAP Crystal Reports. This product is one that we have implemented in different hospitals. We have stopped using it at times, but some clients still opt to use it. It is something that we are trying to replace with a mini dashboard for our clients, giving them a nicer way to visualize data. One of our clients uses it for extracting data from the administrative system and generating relevant administrative reports. In cases like this, we develop reports for them.

Pros and Cons

  • "The most valuable feature is that from a user's point of view, it is easy to use and requires just a simple click to generate a report."
  • "A real improvement would be a simpler system that allows users to play with the visualization without needing specialized skills and code."

What other advice do I have?

At this point, I would just go with something that is matched with Power BI. It's coming from the Microsoft world, and the users will be comfortable with it. I would say that its suitability depends on who you speak with. For a front-end developer, they are not going to like Crystal Reports. On the other hand, if you're a back-end developer and you understand the architecture then you're going to be okay with it. Again, it really depends on the client's use cases, the skillset, and the resources. If your organization does not have many users, the traffic is low, and doesn't have any compliance…
JC
Senior MIS Project Manager at a manufacturing company with 10,001+ employees
Real User
Top 5
Flexible, easy to use, and the report scheduler is helpful

What is our primary use case?

We have several dashboards that we use, some of which are for revenue. We have an SQL server as a data warehouse and the other division is using HANA for the backend database.

Pros and Cons

  • "I find Crystal Reports very easy to use, even for a non-technical person."
  • "There could be improvements made to the analytics capabilities."

What other advice do I have?

My advice for anybody who is implementing this product is to learn the dimensions that are needed for the reports. There are some measures or formulas that are needed, and you have to organize your templates. With practice, it becomes easy to use. I would rate this solution a nine out of ten.