SAP Crystal Reports Reviews

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Angela Meharg
Real User
Founder & CEO at a tech services company with 51-200 employees
Feb 26 2017

What is most valuable?

I appreciate the ability to connect to just about any structured data source. This makes it very flexible. We can use it in any Windows-based... more»

How has it helped my organization?

We use it as a tool to build custom designed reports that our customers can run at a single click against their own data. It's the foundation of... more»

What needs improvement?

We would like to see a Crystal Reports desktop version with built-in functionality to edit a single reference that exists in multiple formulas.... more»

Which solutions did we use previously?

No other solution has been used. I've been working with it since I worked in Tech Support for Seagate Software when they owned and supported the... more»

What other advice do I have?

Hire experts for a fixed period of time while longer term employees shadow until they learn how to use it. Otherwise a new reporting endeavour... more»
it_user456375
Real User
IT Senior Programmer Analyst at a transportation company with 1,001-5,000 employees
Mar 31 2017

What is most valuable?

It’s ability to connect to multiple data sources, use SQL or individual tables, views or stored procedures, data formatting options, ability to... more»

How has it helped my organization?

We were able to develop several On-Time Performance reports to assist with correcting scheduling errors and/or location errors for our buses.... more»

What needs improvement?

Charts and Graphs are the only reason I don’t give the product a 10/10. Microsoft Excel is far better and Tableau is even better than that. So... more»

What's my experience with pricing, setup cost, and licensing?

The licensing is currently $500 per copy, so we are trying to limit the number of licenses we have to keep costs down.

What other advice do I have?

Make sure you have at least one person (preferable two), who know how to use the product before implementing it corporate wide. The problem at... more»
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it_user446937
Real User
Manager, Development at a software R&D company with 1,001-5,000 employees
Mar 31 2017

What is most valuable?

One valuable feature is the ability to integrate seamlessly with the Business Objects Enterprise Software solution.

How has it helped my organization?

It allows the organization to share information/data with their customers so that they can make decisions based off of actual data.

What needs improvement?

I feel an improvement would be allowing users to change the font on translated fields. I remember having to work around this by overlaying fields with a formula because formatting... more»

What other advice do I have?

The only advice I can give is to just make sure that you are very familiar with the products and the services that they offer. Ensure there is someone involved who is familiar with... more»
it_user446715
Consultant
Consultant Commercial & ShipConnect / VRS at a software R&D company with 501-1,000 employees
Mar 31 2017

What is most valuable?

The ease of making simple reports. The facts that many people use it, hence a lot of expertise can be found on the internet and trainings are... more»

How has it helped my organization?

I develop reports for customers, for an ERP system that collects a lot of data, but has very few standard reports. Customers use the reports for... more»

What needs improvement?

* Sub-reports in sub-reports * Making graphs is very cumbersome * Exporting to Excel * Using Stored procedures * Complex SQL Queries

What's my experience with pricing, setup cost, and licensing?

The training of users can be more expensive. User taining can take two to five days, and in addition, the user needs to understand the database,... more»

What other advice do I have?

It does what it does have to do, but seems development has stuck for several years now. Many things are not possible either. Complex queries are... more»
Syed Fahad Anwar
Real User
Principle System Developer at a healthcare company with 51-200 employees
Mar 05 2017

What is most valuable?

Performance Drill-down reporting functionality Report wizard Variable Built in Formulas Presentation Options like Charts, Cross tab reports etc.

How has it helped my organization?

We develop many management reports using Crystal Reports. It has reduced the development cost, effort, and provides feature rich reports.... more»

What needs improvement?

It needs better support for child reports. It needs additional formulas. some performance issues when joining tables using report wizard.

Which solutions did we use previously?

We previously used SQL Server reporting services. These are also good but complex in some scenarios, like child reports.

What other advice do I have?

Study your requirements carefully, map them into this product, and if you think it fulfills the requirements, you should go for it.
it_user269151
Real User
Business Integration Manager at a financial services firm with 1,001-5,000 employees
Mar 31 2017

What is most valuable?

The most valuable feature is the ability to create reports easily. End users and non-technical users can learn the product with ease.

How has it helped my organization?

Crystal Reports enables end users to create reports. This in turn, enables business analysts to perform analytics without interaction from our... more»

What needs improvement?

From our experience with it, we would like the ability to change reports en masse in case of backend changes. It would also be nice if it... more»

Which solutions did we use previously?

We worked with other solutions concurrently. SSRS was another reporting solution we used.

What other advice do I have?

This is a good product with good visuals.
it_user449433
Real User
Team Lead - Report Development at a tech services company with 501-1,000 employees
Mar 31 2017

What is most valuable?

I value it's ability to satisfy most demanding reporting requirements with ease. No complex programming or tweaking of properties. It can be learned by a power user to satisfy... more»

How has it helped my organization?

Like any tool, the value is derived by how the users use it. I have worked in many organizations and the usage differs, the following are the most value additions I have come... more»

What needs improvement?

The functionality is not evolving much over newer releases. The limitation of the original row based model is still there, and there's no easy way to draw tables. I would very much... more»

What other advice do I have?

It was very good, but now the competition is overtaking, and SAP seems to use it as a cash cow.
Microsof0087
Real User
Microsoft Nokia Service Manager at a comms service provider with 501-1,000 employees
Mar 20 2017

What do you think of SAP Crystal Reports?

What is most valuable?: It is easy to use and it connects to the major databases. • How has it helped my organization?: It provides trusted business information for decisions and operations management. • What needs improvement?: The sales, operations, and IT areas could use improvement. • For how long have I used the solution?: I have been using Crystal Reports for 20 years, since 1997. • What was my experience with deployment of the solution?: I have had no major issues with deployment. • What do I think about the stability of the solution?: I have had no issues with the stability. • What do I think about the scalability of the solution?: This is a simple but powerful reporting tool. I don’t have scalability issues for more than 100 users. • How is...
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SAP Crystal Reports customers

City of Buenos Aires, ASR Group, Citrix, EarlySense, Usha International Limited, Automotive Resources International (ARI), Wªrth Group, LivePerson, Coelba (Grupo Neoenergia), RZD Russian Railways, National Basketball Association - NBA, TALLY WEiJL, El Machetazo, Young Heroes, Mozzart, Mitsui Knowledge Industry (MKI) , Surgutneftegas Open Joint Stock Company, The VELUX Group, AOK Bundesverband, AL-KO KOBER GROUP

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