SAP Crystal Reports Reviews

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Anonymous User
Real User
IT Senior Programmer Analyst at a transportation company with 1,001-5,000 employees
Mar 31 2017

What is most valuable?

It’s ability to connect to multiple data sources, use SQL or individual tables, views or stored procedures, data formatting options, ability to… more»

How has it helped my organization?

We were able to develop several On-Time Performance reports to assist with correcting scheduling errors and/or location errors for our buses. This… more»

What needs improvement?

Charts and Graphs are the only reason I don’t give the product a 10/10. Microsoft Excel is far better and Tableau is even better than that. So much… more»

What's my experience with pricing, setup cost, and licensing?

The licensing is currently $500 per copy, so we are trying to limit the number of licenses we have to keep costs down.

What other advice do I have?

Make sure you have at least one person (preferable two), who know how to use the product before implementing it corporate wide. The problem at my… more»
Anonymous User
Real User
Manager, Development at a software R&D company with 1,001-5,000 employees
Mar 31 2017

What is most valuable?

One valuable feature is the ability to integrate seamlessly with the Business Objects Enterprise Software solution.

How has it helped my organization?

It allows the organization to share information/data with their customers so that they can make decisions based off of actual data.

What needs improvement?

I feel an improvement would be allowing users to change the font on translated fields. I remember having to work around this by overlaying fields with a formula because formatting was… more»

What other advice do I have?

The only advice I can give is to just make sure that you are very familiar with the products and the services that they offer. Ensure there is someone involved who is familiar with… more»
Find out what your peers are saying about SAP, TIBCO, Tableau and others in Reporting Tools. Updated: March 2019.
324,733 professionals have used our research since 2012.
Anonymous User
Consultant
Consultant Commercial & ShipConnect / VRS at a software R&D company with 501-1,000 employees
Mar 31 2017

What is most valuable?

The ease of making simple reports. The facts that many people use it, hence a lot of expertise can be found on the internet and trainings are… more»

How has it helped my organization?

I develop reports for customers, for an ERP system that collects a lot of data, but has very few standard reports. Customers use the reports for… more»

What needs improvement?

* Sub-reports in sub-reports * Making graphs is very cumbersome * Exporting to Excel * Using Stored procedures * Complex SQL Queries

What's my experience with pricing, setup cost, and licensing?

The training of users can be more expensive. User taining can take two to five days, and in addition, the user needs to understand the database… more»

What other advice do I have?

It does what it does have to do, but seems development has stuck for several years now. Many things are not possible either. Complex queries are… more»
Anonymous User
Real User
Business Integration Manager at a financial services firm with 1,001-5,000 employees
Mar 31 2017

What is most valuable?

The most valuable feature is the ability to create reports easily. End users and non-technical users can learn the product with ease.

How has it helped my organization?

Crystal Reports enables end users to create reports. This in turn, enables business analysts to perform analytics without interaction from our IT… more»

What needs improvement?

From our experience with it, we would like the ability to change reports en masse in case of backend changes. It would also be nice if it enabled… more»

If you previously used a different solution, which one did you use and why did you switch?

We worked with other solutions concurrently. SSRS was another reporting solution we used.

What other advice do I have?

This is a good product with good visuals.
Anonymous User
Real User
Team Lead - Report Development at a tech services company with 501-1,000 employees
Mar 31 2017

What is most valuable?

I value it's ability to satisfy most demanding reporting requirements with ease. No complex programming or tweaking of properties. It can be learned by a power user to satisfy their… more»

How has it helped my organization?

Like any tool, the value is derived by how the users use it. I have worked in many organizations and the usage differs, the following are the most value additions I have come across… more»

What needs improvement?

The functionality is not evolving much over newer releases. The limitation of the original row based model is still there, and there's no easy way to draw tables. I would very much… more»

What other advice do I have?

It was very good, but now the competition is overtaking, and SAP seems to use it as a cash cow.
Anonymous User
Real User
Crystal Reports Developer at a tech services company with 10,001+ employees
Mar 31 2017

What needs improvement?

Eliminate the reserved space in Page Footer section. Find an easier way to utilize the Database > Links feature, or allow the ability to alter the selection SQL. Crystal Reports makes too many assumptions, causing odd results, which can… more»

If you previously used a different solution, which one did you use and why did you switch?

I was not part of the search/decision making process. I don’t know why the organization’s developers/decision makers chose this product to present their reports. They continue to use it, so it must be satisfying their needs.

What other advice do I have?

The product is easy to learn for the basics. However, some features are difficult to learn and use (e.g., cross-tab tables). Documentation is minimal. The product makes assumptions with table/view/stored procedure links, which can create… more»
Anonymous User
Consultant
Sr BOBJ/HANA Consultant at a manufacturing company with 501-1,000 employees
Mar 31 2017

What do you think of SAP Crystal Reports?

What is most valuable?

Native connection, Subreports, pixel free formatting, free hand SQL, multiple sources, supports most databases

How has it helped my organization?

Distribution of reports has been improved.

What needs improvement?

Adhoc and tabbed reporting should be added to the next release.

For how long have I used the solution?

I've been using it for 14 years.

What was my experience with deployment of the solution?

There were no issues with the deployment.

What do I think about the stability of the solution?

It crashes the designer when the tool with no clear error messages. Working with LOV and Business Views are challenging when migrating environments.

What do I think about the scalability of the solution?

It's been able to scale for our needs.

How is

Anonymous User
Real User
Senior Programmer - DB Mgt & Crystal Reports at a software R&D company with 51-200 employees
Mar 31 2017

What do you think of SAP Crystal Reports?

What is most valuable?

Versatility between platforms.

How has it helped my organization?

It is a pillar of our product to provide embedded reports so I would say it has been an essential part of our system.

What needs improvement?

They need to offer better support to clients and have a better knowledge base.

For how long have I used the solution?

I've been using it for 12 years.

What was my experience with deployment of the solution?

There were no issues with the deployment.

What do I think about the stability of the solution?

We've experienced no issues with performance.

What do I think about the scalability of the solution?

It's been able to scale for our needs.

How is customer service and technical support?

Terrible, if it wasn’t for the Google community…
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What is SAP Crystal Reports?

Turn information from almost any data source into a sophisticated, interactive report with SAP Crystal Reports. This powerful, user-friendly application for small businesses and departments can help you deliver key insights to the right decision maker, at the right time, in the right format. 

Click here for a free trial

SAP Crystal Reports customers

City of Buenos Aires, ASR Group, Citrix, EarlySense, Usha International Limited, Automotive Resources International (ARI), LivePerson, Coelba (Grupo Neoenergia), RZD Russian Railways, National Basketball Association - NBA, TALLY WEiJL, El Machetazo, Young Heroes, Mozzart, Mitsui Knowledge Industry (MKI) , Surgutneftegas Open Joint Stock Company, The VELUX Group, AOK Bundesverband, AL-KO KOBER GROUP


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