SAP ERP Customer Service and Technical Support

CSD174561

Chief of Systems Development at a non-tech company with 10,001+ employees

We don't have problems with support. However, it's not as good as it used to be. In the past, they gave better support. I imagine they want you to go to Gold Support, or Platinum, or Titanium Support. We are using Standard Support, and it's good for us. We don't need anything more for the time being. View full review »

Eliram Yakar

Team leader SAP Development at Ness Technologies | נס טכנולוגיות

I encountered issues due to human error. SAP support solved the problems. Technical support for customers has improved a lot. It includes live chat support so, in some cases, you can get answers to solve your problem immediately. View full review »

AppArch25

Applications Architecture at a engineering company with 5,001-10,000 employees

They have dealt with our issues well. The technical support is good. View full review »

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