SAP ERP Reviews

In the past, it was a pure on-premise solution. As the market has gone on, SAP is all also delivering hybrid or public and private clouds. Because you can configure SAP for huge automotive factories — like Rolls-Royce and Mercedes-Benz, for example — they do have some development inside of these kinds of software. Therefore, it's really difficult to bring everything into the cloud. 

So, although SAP is making a lot of business with the hybrid or private and public cloud solutions, I think there are still others who would like to use solutions other than pure cloud solutions. This is my impression.

I'm an old-fashioned guy, so I feel better when I have GUI. So, not a web browser. This makes me feel better because of security issues.

If big companies are going for SAP and they would like to install it, they should know that it still needs time. Implementation will cost a lot of money. I would really appreciate it if the software tools had something like template solutions where you didn't have to spend too much time and effort to configure. Instead, the process would run in the software with just a click. So, I'd like to see better provision of templates.

I started as a consultant. I have 25 years of end-user experience and experience as an implementation consultant.

Right now, because of all these different deployment methods like cloud, the scalability is very good. There are plenty of options you can select. It's not a pure public cloud solution. You still have the possibility to go for on-premise or to go for hybrid and use these super large services like Amazon Web Services or go with a small private IT provider. Scalability is very high in my opinion.

Their technical support is available 24/7. They provide good support. On a scale of 1 to 5, I would give it a 4.

Initial setup is complex. I would rate the setup a 4 out of 5.

I would rate this solution 8 out of 10.

There are many interfaces, so you really can build satellites around it like with other SAP stuff or even third-party stuff. The entity relationship is the basis for the whole business in the world. For example, the relationships between the customer, vendor, materials, orders, invoices, and so on. For me, this system is very logical. It's complex, but once you understand it, it's perfect.

Everyone who uses SAP ERP has benefited from the functionality.

I think the most valuable feature is that we get live real-time reporting.

I would like to see the customization of the reports become easier to work with instead of having technical support have to assist us. I would also like to see them continue adding new features.

I have worked with SAP ERP for the past eighteen years.

The flexibility is excellent on a scale of one to ten I would rate it a nine.

I would say that the scalability is around a seven on a scale of one to ten.

The initial setup has some complexity to it.

The depolyment can take anywhere from six to eight months. We have a team of around forty five people that help us with the implementation.

When we talk about pricing it is expensive. On a scale of one to ten, it would rank a two. There are no additional fees but the user licenses are high.

SAP ERP is mainly for big businesses, so just try to see that if your business is big enough to handle such an expensive ERP system because, for mid businesses we have NetSuite, but for large businesses we have SAP. I would rate SAP ERP a ten on a scale of one to ten.

We use SAP ERP mainly for CRM.

I like the solution's ability to close plans and resource requirements in deals.

When I entered or itemized closing plans step by step on how to close deals, the solution helped me to materialize how I wanted to close the deal. It forced me to think about how to do it. If you have a vague idea of how to do it, different ways appear when you put it on paper or type it on a keyboard. The solution also monitors if I'm executing all the steps that I define necessary to closing a deal.

SAP ERP was not very user-friendly. Some features and functions are quite obsolete. For example, we had some scoring where the total had to be 100%. I could only enter figures from 100 to 150 or just only 90. There was a lot of manual work.

I have worked with SAP ERP for nine years.

Companies in certain segments find the solution scalable. For companies that require SAP, where employees are required to have high flexibility in changing processes, SAP ERP is not the right software. However, the solution is very scalable for large companies with 1,000 employees and more.

When I was using SAP, there were 80,000 users.

The first line of support has low-skilled people who just resolve some problems. They hand the problem over to the second level if it is more sophisticated. Unfortunately, as a customer, you often have to describe your issue or problem again to those on the second level.

Likewise, if support is 24/7, there could be different support centers, and you might have to describe your problems to different support centers across the globe again and again.

Neutral

From the user's point of view, the solution is easy to set up. You don't need to modify anything while setting up the solution. I rate the initial setup a nine out of ten.

The time taken to deploy the solution depends upon many factors, such as the number of modifications, change requests, and the complexity of data migration. It also matters if it is for one or a few small countries. Setting up SAP ERP can take half a year or several years.

I rate SAP ERP's pricing a six or seven out of ten.

I recommend SAP ERP, but it depends on where you are. I'm from the Czech Republic, and SAP dominates the local market. But that's not because of the product but because of the number of available consultants and their experience. By comparison, Oracle has a great solution, but no one has experience with implementation. We didn't know about all the functions and features. Likewise, if you don't have a critical mass of customers, you cannot get experience from implementation.

There are about 700 certified consultants in the Czech Republic for SAP ERP.

I rate SAP ERP an eight out of ten.

We use the solution to manage our organization's financial supply chain and customer interactions.

The solution provides a lot of essential features to meet our business goals. 

The solution's UI could be better. Also, they should improve the initial setup process.

We have been using the solution for eight years.

It is a stable solution.

It is a scalable solution; our organization has around 250 solution users.

The solution's technical support is good.

Positive

The solution's initial setup process is complicated.

The solution is less expensive than its competitors. But it is costly for ERP services.

The solution caters to different business requirements. If you have a good user base and many business processes to manage, you should opt for SAP ERP.

I rate the solution as an eight.

I'm a solution manager helping customers to develop financial processes. 

I like SAP's premade workflows for various areas, such as supply chain, procurement, or finance. 

The user interface could be improved. For example, sometimes you're missing some data and can't complete a task. There should be some built-in support and suggestions on how to solve your problem. I would also like the interface to be optimized to work better with mobile devices like tablets and smartphones. 

SAP ERP is stable. 

It's not appropriate for smaller companies. For example, ECC 6.0 has a lot of modules that a small customer may not use.

SAP support is excellent. I've worked with them on many critical projects for large enterprises. SAP also has a strong network of partners who implement ERP for end customers.

SAP ERP is difficult to set up. You need to configure lots of things during the deployment. The deployment time depends on the company's size. It might take a couple of years to fully deploy SAP ERP for a multinational corporation. 

You need to undergo the initial setup and a few testing rounds. Some companies can do it in a year, but large enterprises have multiple systems to integrate. Smaller companies can do it in under a year. It takes time to deploy it across several departments, such as finance, logistics, etc.

SAP ERP is expensive compared to competing products. The general feedback from customers is that most people say it's expensive.

I rate SAP ERP nine out of 10. I would recommend SAP depending on your budget and requirements. It's one of the best ERP solutions for large enterprises, but I would suggest something else for a small or medium-sized company. 

I like the solution’s features in finance, supply chain, sales, and distribution.

I would like to see more integration with other partners. Some of our customers already use specific or in-house applications for their business processes. They do not want to replace those applications.

I have been working with the solution for ten years.

I would rate the tool a nine out of ten. The tool is stable.

The tool is scalable and I would rate its scalability a nine out of ten. We have around 40 customers for the solution.

There are different teams based in various regions. They are available 24/7. You can raise a ticket either day or night. The support is very good and they respond within a short period of time. Our customers are comfortable with it.

The tool’s setup is straightforward. From the technical perspective, we can complete the solution’s deployment in less than a month. However, on the business side, the deployment depends on the customer’s requirements such as finance, supply chain, etc. It can take around four to six months for those aspects to complete. We follow the SAP Activate methodology for the tool’s deployment. This methodology has different phases to deploy the solution. Apart from the methodology, we use a tool called Solution Manager for the deployment.

The on-premises licensing model comes with annual maintenance whereas the cloud-based licensing model is a yearly subscription. The tool’s pricing is normal and not expensive.

I would rate the solution a ten out of ten. This ERP solution is useful for large enterprises and companies with complex code structures. A lot of manufacturing companies in my country use SAP ERP. They have a lot of integrations with other products and legacy systems. The tool is a complete business solution that is continuously transforming and innovating. There is no comparison for SAP ERP.

We use the solution primarily to manage financial business processes.

I have found all the modules related to finance valuable, such as account management and HR. The entire suite is very useful.

When evaluating the current version I am using now, the SAP GUI is old-style and needs to be replaced with something more modern and easy to use. However, the SAP GUI is very optimized for connection networks and is extremely good. Many people would like to have a WebGUI or something else to have access in a different way. Additionally, there could be some drag and drop functionality added because these features are normally in any website that this solution does not have.

We are not using the newest version of the solution, it is difficult to say what needs to improve when the improvements could have already been made in the newer version. I did however see a demo version of the newest version and they have made improvements in the overall ability to manage with the solution.

I have been using this solution for approximately 15 years.

The solution stability and performance are very good we are extremely happy. We have not had any problem and when we moved from the old database to SAP HANA it provided improved performance. 

In the company where I worked before, we had a large installation of SAP with approximately 10,000 licensed users. The solution was able to handle it without a problem and we were using the classic version of the Oracle database. 

In the company I work for currently, we do smaller installations of approximately 350 users. We have not had any problem or any issue regarding performance, it is highly scalable. However, working with S/4 HANA, where all the database is working in the RAM memory could pose some difficulties if you want to scale because you would have to have a computer system with a large number of gigabytes of RAM.

We have only used support a few times for some minor issues, such as the production system blockage, and our experience was good. The support agent was very helpful and quick to answer our problems. I felt we were receiving the maximum level of support.

I have an internal team working on SAP ERP and we are using a very large system integrator from Italy that is assisting us with the implementation, technical support, and safety. We are working together with this system integrator for any big project that we cannot manage internally. This is not for any competencies issues, we only want to increase the number of people working with us to speed up the process.

When you have a solution that is stable, reliable, and has a high performance as this solution, the price is going to be expensive. However, when you evaluate the service you are paying for the cost is quite reasonable for this solution.

I rate SAP ERP a nine out of ten.

We are using SAP ERP for business support, business administration, and financial aid. We are also using it for quality manufacturing and logistics.

We have many applications from the SAP side. We are also using SAP BW, SAP SRM, and SAP APO.

We are using it for our daily operations. It is being used for handling different orders for the company. It is also used for logistics, delivery of our products, collecting cash, and controlling the business volume and business activities. It is an integrated application, and we use it quite well.

It is an integrated application, and it has been working really well. Earlier, there were different companies for different applications for manufacturing, finance controlling, logistics, and quality. It probably was the first fully integrated application. Whenever somebody is entering any data, for example, invoice data or ordering data, everyone with a right to see this data can see it in the system.

We will not make any major changes, and we are not expecting any enhancements or new features from SAP because they already have a new solution. No development is happening on SAP ERP because SAP has come up with a new version called SAP S/4HANA, which is memory-based technology. We are planning to upgrade to SAP S/4HANA, but we don't know when it will happen. We are in the preparation phase.

We have been using this solution for 24 years.

It is very stable.

We are using it on a daily basis 24/7. Currently, there is no plan to add additional users. However, if we upgrade to S/4HANA, we will get new functionality and features. Most likely, we will also have more users.

Technical support comes partially from SAP. There are also certain partner companies who are providing support, so the support is quite good.

Its initial setup is quite a complex task because many business people are involved from different areas. It is not a simple solution that is being used by five or ten people. In our company, it is being used by thousands of people. Its implementation requires many consultations and discussions with different business communities. It also requires customization, configuration, and testing before you start using it.

I would advise others to go for S/4HANA. I would rate SAP ERP an eight out of ten.