Technical support could be improved. It comes with an additional cost.

There are multiple partners of SAP providing customer support service to users, so their quality differs from one another.

I rate the technical support an eight out of ten.

The solution's technical support is fine. They do help users to sort out the issues related to the solution. I rate the technical support an eight out of ten.

The last time we faced an issue using the solution, it took the technical support team a while to resolve it, but I think it is because it was not on a production system but on a test system to which they give low priority. However, I felt the technical support team should have provided me with the appropriate assistance even though the product was used in a test environment. Also, I always try to avoid seeking help from the technical support team as I prefer looking for documentation, or I seek support from my peers.

The solution's technical support is very good. I rate the technical support a ten out of ten.

Customer service and support are good.

I rate my experience with customer service and support as excellent. The one time we reached out to them for issues, they were efficient in their responses and response time.

Technical support has been good. They are always available to us if we need them. We are satisfied with the level of support we get. 

There are different levels of support, with some requiring additional fees. I am not happy with any of the support I have received from SAP ERP.

I rate the support of SAP ERP a nine out of ten.

Technical support is not very good so I rate it a seven out of ten. 

We use a third-party vendor for technical support. The support is good. It's not always easy to get the right counterparts immediately. Sometimes, there’s a waiting period because people are busy.

I haven't contacted technical support yet. 

The technical support from SAP ERP is very good.

I used technical support a few times over two years because of the cable system. We are only using them in emergencies or urgent matters.

I rate SAP support seven out of 10. 

We contact technical support when we have issues. I have only used them a few times, but my colleagues have said it takes some time to get a response from them.

When there is a system error it provides an error code and a lot of times these can be complicated. The support team could have more knowledge to be able to assist with these situations more promptly.

Technical support could be improved. I would rate them 2.5 out of 5.

I work for a parent company, and they have some other vendors to whom we provide support because we work for tech.

Their technical support is available 24/7. They provide good support. On a scale of 1 to 5, I would give it a 4.

The first line of support has low-skilled people who just resolve some problems. They hand the problem over to the second level if it is more sophisticated. Unfortunately, as a customer, you often have to describe your issue or problem again to those on the second level.

Likewise, if support is 24/7, there could be different support centers, and you might have to describe your problems to different support centers across the globe again and again.

The solution's technical support is good.

SAP support is excellent. I've worked with them on many critical projects for large enterprises. SAP also has a strong network of partners who implement ERP for end customers.

There are different teams based in various regions. They are available 24/7. You can raise a ticket either day or night. The support is very good and they respond within a short period of time. Our customers are comfortable with it.

We have only used support a few times for some minor issues, such as the production system blockage, and our experience was good. The support agent was very helpful and quick to answer our problems. I felt we were receiving the maximum level of support.

Technical support comes partially from SAP. There are also certain partner companies who are providing support, so the support is quite good.

SAP ERP's technical support takes a lot of time when it comes to handling errors and debugging errors. The coordination of technical support with different users takes a lot of time. I rate the technical support a four out of ten.

It has good support.

Every time we need technical support, we take the help of a local consultant.

I have been in touch with technical support and I think that it can be improved. It's quite inefficient.

The technical support services are good. However, they cannot provide solutions for certain problems.

I've never contacted technical support. I cannot say how helpful or responsive they would be. 

The technical support is as you would expect and could be improved. 

There was one issue for which we were in contact with SAP. It was an isolated incident, and their support was okay. They were not that great. When an organization needs help, a relevant and experienced consultant should be made available for the client. They should properly investigate the issue before providing the solution.

The technical support is not very good. We are not satisfied with the level of service we get. Microsoft, for example, offers better support.

we don't really deal with technical support very often. They are pretty efficient and they respond on time. So far, we are satisfied with the level of support provided.

I have not used the technical support from SAP ERP.

We have in-house support but can use external support when necessary. 

We generally receive support from the vendor. If the problem needs more expertise, then we call SAP, but normally we talk to the vendor and they are helpful. 

OK. SAP responded with a patch to our Sybase issue within weeks we of us filing the issue.

OK. The technical support are provided by local SAP partners.

The technical support provides valuable advice but they don't respond in a timely fashion. There are delays which create pressure for the customer and eventually they will lose business as a result and will move away from SAP. 

We do not use support from SAP but we have third-party support.

Technical support comes along with the license when you purchase a license. It is always there, which is good. I have not faced any issue with technical support. Generally, customers take support from technical partners because SAP technical support can be expensive.

Technical support is decent.

We have dedicated support from SAP, and there is nobody more knowledgeable than SAP when it comes to SAP products.

If we need to change anything, we can just call up SAP, and they would come down and do it for us because we are not an SME. If it were an SME, then obviously, SAP, Oracle, or other big companies will not be able to do a change for us, but because of the size that we have, if we need to make a change, SAP will go ahead, invest, and make the change in the application itself.

Their tech support is always good. 

We get technical support from our external consultants. Whenever required, we also directly get technical support from SAP for any information. There is a waiting time for it.

We don't have problems with support. However, it's not as good as it used to be. In the past, they gave better support. I imagine they want you to go to Gold Support, or Platinum, or Titanium Support. We are using Standard Support, and it's good for us. We don't need anything more for the time being.

I have dealt with technical support in the past. I consider them to be quite good. They are not too bad, actually. Whenever we raise a support ticket, generally we have got a response within two to three days. They are knowledgable and answer our questions.

It's the best.

It's the best.

As for technical support, it depends on how SAP defines the level of the ticket. Sometimes, the ticket is very important to us, while from the perspective of SAP, its of low or medium priority. This makes things difficult for us.

When the ticket is of medium or low priority from the perspective of SAP, it takes more time to solve it.

So, when we have product limitations or something's not working, we would need to help the customers find a solution or workaround.

We are satisfied with the technical support. 

Technical support is available anywhere, and it's easy to find.

I encountered issues due to human error. SAP support solved the problems. Technical support for customers has improved a lot. It includes live chat support so, in some cases, you can get answers to solve your problem immediately.

They have dealt with our issues well. The technical support is good.

My team was involved with the support and they could improve by being faster.

SAP ERP technical support has been really good. All SAP support has been really good. Response time is good, and they have a good understanding of the product.

Technical support definitely can be faster. We have had a couple of tickets in solution support opened for a long, long time without proper or satisfactory response. We're not 100% happy with the level of support we receive. 

Very good

Very good

Satisfactory.

6 out of 10

We have reached out to technical support in the past. They've been quite good and I would say that, overall, we've been satisfied with the level of support they've provided.

Technical support has largely been very supportive of our company. If we need an SAP developer, we're able to get one. However, the solution has been so stable so far there have been very few problems in general, so we haven't needed much help. Overall, we are satisfied with the level of support we get.

I've experienced both the functional side and the technical side. They are good, I have explored a few things about the ABAP Dictionary and technologies. The structured language could be simplified. 

Technical support is good. 

Technical support is fast. Whenever we have a problem, I contact levels 1 or 2 and they are timely. 

We have had experiences with technical support that are both good and bad. Overall, I would say that they are below average. Their support is not clear, and furthermore, even a priority ticket takes a lot of time to resolve.

Technical support is 6/10.

Their technical support is fine. We have a Service Level Agreement with SAP's technical support. They are within their Service Level Agreement.

Technical support is good, but there is always room for improvement. They could be faster.

I haven't contacted SAP for support with ERP, but I have a relationship with them. My previous company was a software vendor that sold many applications similar to ERP, so I can express my general opinion.

SAP's support work is divided into three different areas: production environment, testing, and development. There is a specific approach for each area, with a different level of availability, response times, etc. Of course, the production environment is more critical, and SAP allocates more resources to it than others.

I have never been in contact with technical support.