SAP ERP Room for Improvement

Srinivasan Kuppuswamy - PeerSpot reviewer
Founder Partner & Chief Consultant at Sagesse Abundance

The solution is not ready for the current e-commerce environment. Its was built for large enterprises who need to predictably optimize their human, material, and financial resources. 

ERP has evolved and businesses are changing. There are not many large corporations. Most are small enterprises with the capabilities of large enterprises through networking and platform integration. Some companies promote products but get things done with other enterprises as a network. Companies do not want to create new capacity but want to leverage existing capacity with innovative products. They do not want to spend resources on duplicating capacity or facilities. 

I do not think any ERP product is ready to support this environment so ERPs as a whole might end up being used for back-office functions only. It is not easy to evolve an ERP product because its intent is to integrate functions and processes within an organization. Whereas, in the new business model, processes are not limited to one's own enterprise but cut across different enterprises. There is no enterprise solution as this point in time for the current e-commerce environment so companies must integrate with many solutions. 

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Mariia Gondal - PeerSpot reviewer
Senior Business Consultant at FG Business Consultant

SAP is more reliable in terms of data quality than other systems, but it still has room for improvement. If it is planned well, it can really help users avoid mistakes. However, sometimes the cost is not reasonable, usually, it is the case of smaller companies.

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SEAN Justine - PeerSpot reviewer
Professor at a university with 1,001-5,000 employees

Data analytics can be improved.

The problem with SAP is that whenever there is a modification, or if a new field needs to be added, they charge tens of thousands, hundreds, or even two hundred thousand dollars. That is not anything in which I am really interested. 

For instance, consider a single-use case. I have to enter the root causes for a certain operation or failure. That option does not exist anywhere in SAP, not in manufacturing, not in logistics, not in anything. It is completely missing.

The root cause analysis is very common across industries, yet SAP does not offer this option.

A line field or a metaparticle, for example, was delayed. If you have the choice to input the warehouse operator or if the person who submitted the document has the opportunity to enter, this has been postponed for N, X, Y, or Z reasons.

That would have been ideal, but sadly, that option is not available in SAP. I checked other modules, but that option does not exist anywhere.

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Buyer's Guide
SAP ERP
March 2024
Learn what your peers think about SAP ERP. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
VishalChopra - PeerSpot reviewer
VP Global Sales and Marketing at VC ERP CONSULTING PRIVATE LIMITED

SAP ERP's initial setup phase needs to be simplified.

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TZ
CEO at Lifestyle Services Group (part of Phones4U)

I believe there's room for improvement in terms of user experience. Some users express frustration with the need to click through multiple steps, making the system less user-friendly. While the older SAP system lacked a visually appealing and user-friendly interface, the new interface, while modern-looking, could be better from a functional standpoint. Despite its improved aesthetics, users may find it less convenient due to the need to search for specific functions.

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Githinji Githogora - PeerSpot reviewer
ICT Manager at Dawa Life Sciences

It is easy to use for someone only if they are trained and have the skills to use it. For those having no experience with the solution, it's almost impossible for them to use it. There is a need and requirement for some training to be provided to those planning to use the solution. Presently, the solution's interface is not intuitive.

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Sameer Ghewade - PeerSpot reviewer
Manager, Information Technology at Parag Milk Foods Ltd

Though SAP ERP's FICO module is a strong part of the product, its integration capabilities can be made stronger. SAP has a multiple integration table. If an entry is made in any of the modules in SAP, then its effect is required to reflect on all the other modules directly. All the entries made by a user should go in SAP ERP's FI module.

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PedroJimenez - PeerSpot reviewer
Solution Advisor at NBTeam

There is room for improvement in the integration of the solution, especially in the payroll area. Usually, mid-sized companies need a separate solution for payroll because the existing parts are from a different system. So, many companies require better integration of payroll into the ERP, especially for small and mid-sized companies.

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Desmond Festus - PeerSpot reviewer
Senior Officer ERP at Swakop Uranium

We have never had a bad experience with this solution, except for how the system is over-customized. When customizing, it bypasses the standard protocols, and SAP is not a very dynamic system. It's static, and rules drive it. So when the system does not allow the creation of custom codes to bypass protocols, it becomes slightly offsetting because the system no longer functions as an SAP system. This information is based on the current features provided at our company.

Additionally, we would love more integration with the functions we need. For example, the core SAP is minimal. It runs basic things, but we would like the inclusion of contract management and warehouse management in the deployed standard releases and not as add-ons. The add-ons are costly, and companies don't want to purchase them. However, if the add-ons were free, it would be great.

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Sara Sara - PeerSpot reviewer
IT Engineer at Maroc Telecom ADSL

I don't see room for improvement; we use a lot of specifics in our version.

The only feature that is not available in our current version is web access.

We'd like to have mobile access. 

The solution isn't great for smaller companies since it does cost quite a bit for licensing. The price could be lower.

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Mustapha Sedki Ben Romdhane - PeerSpot reviewer
Sourcing Purchasing Manager at Nexans autoelectric GmbH

Introducing diversity into this solution could be beneficial for discovering new and improved deployment processes. Once we acquire experience with one, we can then utilize the other as needed. The pricing of the solution could be improved.

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RP
SAP Platform Advisory at a tech services company with 10,001+ employees

The user interface can be more intuitive and user-friendly by having it be more menu-driven, this would be a large benefit.

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Harish Golla - PeerSpot reviewer
SAP Consultant at Quadricit

The reporting feature could improve in SAP ERP. It could benefit from being more flexible.

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EF
Information Systems Manager at a manufacturing company with 10,001+ employees

Customizations are a bit expensive. 

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Olaf Dölz - PeerSpot reviewer
Senior Solution Engineer at Winshuttle

If big companies are going for SAP and they would like to install it, they should know that it still needs time. Implementation will cost a lot of money. I would really appreciate it if the software tools had something like template solutions where you didn't have to spend too much time and effort to configure. Instead, the process would run in the software with just a click. So, I'd like to see better provision of templates.

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Friedhelm Lefting - PeerSpot reviewer
Managing Director at GESTRA AG

The production system must be upgraded. The PP and APO modules need improvement. PP has not been upgraded much, and we look forward to a new one. We do not have extended warehouse management. We are in the process of setting up a new site for a new factory, and we need the extended warehouse management functionality.

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Kanchan Khubnani - PeerSpot reviewer
Management trainee at a analyst firm with 51-200 employees

The product can be a little slow when dealing with thousands of employee data.

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ML
Sr. Manager at a manufacturing company with 51-200 employees

One challenge we face with SAP ERP is the push to upgrade to S/4HANA, which comes with significant costs. While SAP encourages this transition, we need to carefully evaluate factors like our team's functions, existing customizations, and the overall expense involved in the upgrade process. Cost considerations are a major downside to this potential move. For the next release of SAP ERP, I would like to see enhanced financial planning and analysis features

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Neno Lazarov - PeerSpot reviewer
Head Of Financial Control at TED BED JSC

The reporting could be improved, such as the casework, production, and activity reports. Our consultants in a subsidiary enterprise have requested that we develop a new production report. They could also improve production, financial, and HR analysis. 

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Razan Dimashkieh - PeerSpot reviewer
Human Resources Analyst at Khatib & Alami

There is room for improvement, especially since we are dealing with two systems, on-premises and on cloud, and so many connections could be interrupted. Sometimes the checking criteria on Success Factors are different than the criteria on S4Hana, so we enter master data, and the Success Factor accepts it. However, additional controls are done on S4Hana, so not all the data goes smoothly. Sometimes we have so many errors and must monitor them, which takes time.

It is not easily integrated with outside products because we purchased the finance, timesheet and project management modules on-premises and the HR module on cloud. Our integration issues may be specific to our company, and others may not have similar issues.

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AjayKumar7 - PeerSpot reviewer
Manager, Business Analytics, BI Lead at Capgemini

They frequently change their strategy with the product, which they didn't do before. There are too many versions. In previous generations, SAP was stable and the roadmap was very predictable, but currently it's very difficult.

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AH
Director at a consultancy with 11-50 employees

Implementing SAP is typically very costly, and it takes a long time to deploy because of the huge amount of complexity. For smaller organizations, the implementation can be particularly challenging. Maybe the integration capabilities could be improved to increase the rest of the three tools. If you're trying to plug it into other best-of-breed products for HR or reporting, that's where you'll have charges.

I would suggest that the implementation lifecycle could be made simpler. Therefore, it would be easier and faster to implement and cost less.

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JavedKhan1 - PeerSpot reviewer
SAP Security/GRC Manager at Tata Consultancy

The service could be more user-friendly regarding transition codes. There are more than 65,000 four and six-digit codes from every field and domain. A person like me, or anyone else, can't remember all of them. So something easier to remember or work with would be an improvement for all SAP products, not just ERP.

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MV
Consultant at RDM Tech Solutions

I would like to see the customization of the reports become easier to work with instead of having technical support have to assist us. I would also like to see them continue adding new features.

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David Kunc - PeerSpot reviewer
Account Manager at Cadmium

SAP ERP was not very user-friendly. Some features and functions are quite obsolete. For example, we had some scoring where the total had to be 100%. I could only enter figures from 100 to 150 or just only 90. There was a lot of manual work.

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PrateekBansal - PeerSpot reviewer
Manager at Mitsubishi Electric in India

The solution's UI could be better. Also, they should improve the initial setup process.

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SN
ICT Consultant, CEO, Entrepreneur at a tech services company with 11-50 employees

The user interface could be improved. For example, sometimes you're missing some data and can't complete a task. There should be some built-in support and suggestions on how to solve your problem. I would also like the interface to be optimized to work better with mobile devices like tablets and smartphones. 

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IH
Vice President at Abacus Consulting

I would like to see more integration with other partners. Some of our customers already use specific or in-house applications for their business processes. They do not want to replace those applications.

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MD
IT Development Director at Lottomatica SpA

When evaluating the current version I am using now, the SAP GUI is old-style and needs to be replaced with something more modern and easy to use. However, the SAP GUI is very optimized for connection networks and is extremely good. Many people would like to have a WebGUI or something else to have access in a different way. Additionally, there could be some drag and drop functionality added because these features are normally in any website that this solution does not have.

We are not using the newest version of the solution, it is difficult to say what needs to improve when the improvements could have already been made in the newer version. I did however see a demo version of the newest version and they have made improvements in the overall ability to manage with the solution.

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MS
Senior Application Delivery Specialist at a pharma/biotech company with 10,001+ employees

We will not make any major changes, and we are not expecting any enhancements or new features from SAP because they already have a new solution. No development is happening on SAP ERP because SAP has come up with a new version called SAP S/4HANA, which is memory-based technology. We are planning to upgrade to SAP S/4HANA, but we don't know when it will happen. We are in the preparation phase.

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SG
Manager, Robotics & Automation Systems at a manufacturing company with 201-500 employees

SAP ERP needs to be made simpler. The tool is generally not very complicated to use and is easy to use.

SAP ERP needs to consider simplifying a few areas within the tool. Compared to SAP ERP, other solutions in the market are much more easily configurable and understandable. SAP has a lot of complex features. In the future, if SAP ERP offers small, medium, and large versions of the product separately, then the implementation process can be made easier.

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SF
DGM HR at a comms service provider with 10,001+ employees

SAP needs to be more intuitive. It should be easy to use, mobile, and employee-friendly. You need to know the transaction codes. You need to study it to be able to use it. SAP needs to change that. They need to be more intuitive. Like how Facebook is so easy to use, or Uber. No one teaches you to use these apps, but they're intuitive and you're able to use them. So the HR applications need to be the same way.

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Shady Mogawer - PeerSpot reviewer
IT Manager at Arabian Cement Company

One module that is not doing well is HR.

It should be less complex. It should also have better integration capability. I am using the ACC version, and in this version, the integration and the communication are very difficult and complicated.

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NJ
Consultant at a tech consulting company with 10,001+ employees

The solution has a few problems here and there.

It's slightly complex and can be hard to understand if you are new to the product.

The product is very, very expensive, and therefore not really suitable for smaller organizations. 

It's very difficult to find people who are well versed in it. 

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CV
Director of Transformation SAP at a consultancy with 501-1,000 employees

There are a lot of manual tasks that are used by a lot of people, so it is a very good candidate for RPA. SAP says that if you want to extend the solutions, you need to use some solution outside of SAP for RPA, on a platform as a service or whatever. So, if SAP could have some option, but this not the tool or the best platform that is in the market. So we try to find some solutions to better convince our customers.

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AA
GLOBAL ERP (SHIFT) Logical design and Technical Integration Lead at Sanofi

Standardization and customization need to be improved.

Technical support is an area that is in need of improvement.

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NarendraKumar2 - PeerSpot reviewer
Process Mining Consultant at AG Consultancy & Apps. Lt.

SAP ERP lags a bit compared to Oracle for reporting features. Oracle provides predefined standard reports for vendor and customer-related financial statements. This feature could be included in SAP for creating reports adhering to standardized compliance requirements.

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Numair Mazhar - PeerSpot reviewer
Practice Head - Qlik / Solutions Architect at TMC (TallyMarks Consulting)

I do not have any notes for improvements. 

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Ra456it - PeerSpot reviewer
Digital Business Solutions - Key Account Manager at a tech services company with 201-500 employees

It could always be cheaper. There is no doubt about it.

In terms of features, it is as good as it can be. It cannot be anything more with its current structure. When a new challenge comes up, they're going to scale up to meet that challenge.

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Anshuman Bansal - PeerSpot reviewer
Head - SAP & Digital Transformation at a financial services firm with 1,001-5,000 employees

Our customers initially find the solution quite complex and not very user-friendly so that is something that could be improved. It takes some time for them to get used to it. 

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DM
EAM Executive at a educational organization with 5,001-10,000 employees

Their support should be improved. Instead of giving a general solution, their consultants should first try to understand the problem and then resolve the same. They should properly investigate the issue before providing the solution.

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SI
ERP Project Manager & Managing Consultant at Liwa Education, Iranfava

The product is not a good fit for smaller companies.

It would be better if they completed the Fiori user interface. They really need to improve the interface. It would be great if even the older interface could be updated.  

The initial setup is complex. 

Technical support needs to be more helpful or responsive. 

The training is expensive.

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US
Senior Manager IT Business Systems Architect / SAP Project Manager at a consumer goods company with 201-500 employees

Overall, the solution isn't lacking any features.

What the company can get out of the solutions very much dependant on the users. They need to be knowledgeable about the product.

The user interface isn't as nice as SAP HANA's. They need to work on improving it in future versions.

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JF
Head Of Information Systems at MBDA

The ergonomics of ECC were poor and unattractive to newcomers, as businesses expect process streamlining.

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Shivdatt Patel - PeerSpot reviewer
Officer Programmer at Colourtex Ind Ltd

SAP ERP could improve by having better integration with other platforms.

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Alaba Ayotunde O. OLUWAYIMIKA - PeerSpot reviewer
It Asset Management Lead at Dangote Industries Limited

I think that implementation could be simplified. 

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JS
Development Specialist at a healthcare company with 1,001-5,000 employees

There's a lot of functionality that could be improved. We are far better now than we were before, but as a hospital we are very sensitive about security and risk because clinical information is very sensitive so we're using an on-prem solution. We're not ready to go to the cloud and I feel that SAP is trying to force us into the cloud. That is a very different model and would be a huge effort because they are very different licensing models and there are different costs involved. In addition, there are some tools we use that no longer have support for the on-prem versions. The other aspect that's important for us is availability of our systems, and without that we'd be in trouble. If you need security 24/7 and you have a cloud solution there might be a couple of areas where the platform is down and there are disruptions. That's a huge problem for us. I'd like to see some support for the on-premise solution. 

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it_user138537 - PeerSpot reviewer
Chief Strategy Officer at a manufacturing company with 1,001-5,000 employees
  • User Interface / User Experience
  • Social features like @mention
  • Workflow engine
  • Browser Capabilities
  • Production Planning
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Manish Chhatbar - PeerSpot reviewer
SAP finance practice at Inteliwaves

We face a lot of challenges with SAP. The support is very slow. When you do get a response, it's not as technical or as detailed as a customer would expect. I've also found them to be lacking in flexibility in terms of their pricing and they are not competitive with other solutions. If you have budget constraints, then SAP might be beyond your reach; they never provide any discounts. Our on-prem customers don't want the cloud model for now because they are concerned about their data transparency, but SAP won't offer an on-prem license. Those are the challenges we currently face.

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EM
Senior SAP Solutions Analyst at a healthcare company with 201-500 employees

Reporting is why most companies need to acquire business intelligence add-on solutions, and when it comes to SAP ERP, they could improve the reporting graphical representation of the data.

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PS
Delivery Manager at a tech services company with 501-1,000 employees

One thing that is lacking in ERP is a good user interface. It is currently very clumsy and complex. Another thing is that reporting capability of SAP ERP is customizable, but it is not very good. 

Its development time is also very high if you require specialized technical services. If you want to do any changes to the report or develop a new report, you need people with specialized skills. Business processes are very straightforward and standardized as per the industry standards. However, the way it works is a bit complex, and you need to know a lot of things. There are different things that can be complex for a general user. A lot of information is being provided in ERP. A general user doesn't require all this information, and it creates a lot of confusion. Its learning curve is very high.

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it_user520524 - PeerSpot reviewer
Programmer Analyst Principal Leader at a tech services company with 10,001+ employees
  • Employee/manager self-service
  • The product is an on-premise version. SAP has already released SuccessFactors(SF), which is SaaS. Going forward, SAP will be making significant investments in developing SF.
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MR
Senior Solutions Engineer at a manufacturing company with 10,001+ employees

An area for improvement would be the response time. In the next release, I would like to see more technical integration for directly designed solutions on behalf of the selling process so that you can design solutions and not have to use ten or more other tools to get the solution for selling.

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MM
Head of Operations & Technology at LATAM Pass at a transportation company with 10,001+ employees

The problem for us, we are one company that has seven home markets. Argentina, Brazil, Chile, Colombia, Ecuador, and Peru. When we need to configure, modify rules, change policies, or taxes rules, when we move currencies around based on our other financial results, it can get very complicated. When we try to join everything together we have some problems. However, the process good, all of our material and procurement processes are going well. The problem is trying to consolidate the financial reports and this is where I have problems.

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MB
Independent Consultant at Bosch&Cia

The warehouse management could be better.

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AR
Sr. SAP Portfolio Architect at a manufacturing company with 10,001+ employees

All SAP solutions are quite costly. They could be cheaper. The license costs are pretty high. 

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MV
Deputy Manager - SAP / ERP at Cooper Corporation Pvt Ltd

The version that we are using lacks in reporting. The reporting feature needs to be constructed more in this product.

There can be better scope for mobility. They could include the technical development of reports instead of depending completely on programming. The programming method needs to be easy.

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CW
Chief of Systems Development at a non-tech company with 10,001+ employees

They are not making a big effort to make it easy to integrate solutions from other vendors. It's not easy at all. When you have solutions from other vendors, SAP is not doing a good job integrating them.

SAP is giving us the solutions that they provide. They buy companies. They buy solutions. And they expect that we will choose the solutions that they buy. I suppose that's the reason that they are not making a big effort in making it easy to work with solutions from other vendors. I imagine Oracle is the same. 

Integration is what they can do better.

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AR
Manager at a pharma/biotech company with 10,001+ employees

Agility is an area that needs to improve. The speed to build and the speed to deliver could be better.

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SH
IT Manager at Chun Wo Construction

The user interface isn't that great. This is an area they could really improve on.

In general, a user should attend training before they can use this platform. There's definitely a learning curve. As a new user or employee, there may be some difficulty with onboarding.

The assisting module is good enough for our construction company, however, some specific areas for construction domains are not tailor-made for construction. Ssome construction operations within the solution do not fulfill our requirements. That it is an ERP struggle, and perhaps not specific to this solution. It may not have specific details for our industry. It's fair to say that the existing module, on HR and on procurement, is good enough for us.

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DS
Digital Transformation Manager at a construction company with 1,001-5,000 employees

There should be better support provided to be able to migrate to S/4HANA easier.

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MZ
Head of ICT Infrastructure at a construction company with 1,001-5,000 employees

It is not flexible for the users. SAP works in a specific way, and the users and the processes have to adapt to the way it works. It is hard to customize it to the level that we need for our work. It is not easy to get new extensions for process functions, modules, or activities.

It doesn't integrate well with other solutions. SAP is a closed circle, and it is not easy to share information with all of our ecosystems. SAP has its own solution for everything, such as for business intelligence and other things. There are many specialized vendors who are doing better than SAP, but it is not easy to integrate SAP with other solutions.

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PE
Projektmanager Logistik/SCM at a mining and metals company with 10,001+ employees

It needs to incorporate the new features from the SAP S/4HANA release, such as, utilizing data processes, which is quite nice. Also, SAP S/4HANA has a good visualization feature that should be added to this product.

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it_user311268 - PeerSpot reviewer
SAVP Accounting Information System Manager at a insurance company with 1,001-5,000 employees

Its table and structure complexity is a love and hate situation. Although ABAP created SAP, it's costly to recruit and maintain ABAP.

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Jayabarath S - PeerSpot reviewer
RPA Developer at Atominos consulting

It has a high cost.

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ME
Enterprise Solutions Architect at a computer software company with 201-500 employees

I would like to see more integrations and built-in integrations with other environments and products. Sometimes, we have a product that needs something, and we would need to replace a feature or model in the system with other models outside.

In this case, we would like the system to be more flexible, more component-based. Then, we would be able to take one component and leave the others. We won't have to buy in bulk to benefit from the product. We can select features and pay for those.

Technical support could be better.

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NP
Manager - Business Intelligence, Business Relationship Manager at a manufacturing company with 10,001+ employees

SAP is always costlier than other products so I'd like to see the pricing improved for preferred customers. Integration could also be improved. 

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AM
Head of Product Operations Planning at a pharma/biotech company with 1,001-5,000 employees

It could be more flexible, and the company should be able to adapt the system. Not the other way around. It's very rigid and difficult to change. Reporting could also be better.

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EY
Team leader SAP Development at Ness Technologies | נס טכנולוגיות

The user interface has room for improvement. SAP is working on it and the improvements are on the way.

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it_user868626 - PeerSpot reviewer
SAP logistic experts-Mgr MDM Buisness analysis IT Enterprise Program at Teva Pharmaceuticals at Teva Pharmaceuticals

The UI could use improvement.

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MA
Sr. Manager IT at a consumer goods company with 1,001-5,000 employees

It's difficult to code, the structured language is difficult and could be improved. In my view, the article financials could be better. 

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NM
Senior Business Process Analyst (BPM-BPMS) at Jiring

I can not completely understand or agree with this opinion, but people say that the SAP ERP's UI/UX (User Interface/User Experience) is awful. It is true that it is very complicated. When employers in a company want to use ERP, you are going to have some complexity and even conflicts. All people can not use ERP because it is complicated to use almost by nature. Because it is difficult to use, some people like our junior financial staffs will not usually be able to work with it because of the complexity.  

For me, I really like the product and the possibilities because I can use it to see all of the details that I want. SAP ERP is very good for a production company that has physical products because they can use it perfectly and see all the details about the business processes that they need to know. I have not experienced other ERP solutions or other ERP software but, as far as I know, SAP ERP is very full-featured and offers good visibility into processes. This is the purpose of the product.  

Although it may be good for me and other technical and advanced business users, the UI/UX could be a lot better. I think that especially in some of the financial modules, they need to have some improvements in budget control. It is an important component for planning and it is not being handled well for all users. That we can not do more with controlling budgeting with an ERP solution means that the solution has some weaknesses in it.  

It is a sort of tangential problem with the product. Because of extreme changes in the dollar exchange rate, when you want to put in a PO (purchase order) the price will change as time passes. By the day you need to pay the bill, it could be more than the budget that was projected. That is an example of the reason why we can not control our budget. The dollar exchange rate is changing daily and even hourly in our country. We want to be able to control the budget in SAP, but it does not update the budget field in the form in real-time values of the exchange rates. Our company can not use this feature and we have to do the budgeting part manually.  

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VB
Applications Architecture at a engineering company with 5,001-10,000 employees

There will always be something within our business that it won't fit.

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it_user849102 - PeerSpot reviewer
Corporate Information Management at Gebr. Heller Maschinenfabrik GmbH

Improvements to the UI. The UI is pretty old, but this will change with the upcoming release of S.4.

It needs a more complete guidance with complete processes. Right now, it only has single transactions.

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Veerender Kumar - PeerSpot reviewer
Product Owner at Software Technology

The flexibility in using the software could improve. I am from a product background and I've been testing a lot of applications, for example, Informatics. The UI, features, and cloud version could improve.

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AM
SAP Architect/ Business Analyst BPC, BW , SAC , FI at a educational organization with 10,001+ employees

It would be better if SAP ERP offered more competitive pricing. It would also help if it were more open, more flexible, with more standard products.

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reviewer1123512 - PeerSpot reviewer
Works

This solution could be made more user-friendly for development teams.

Many legacy carryovers that are still in the original language (German). Configurations would be much easier if we didn't need a translator.

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it_user5520 - PeerSpot reviewer
Network Manager at a manufacturing company with 501-1,000 employees
The price of SAP ERP is greater than other companies with the equivalent product. Technical support is not as efficient as our company would like. It is very difficult to know when upgrades or patches are available. SAP ERP is not as user friendly for new computer users. View full review »
PV
Project and Service delivery Manager at a tech services company with 11-50 employees

It's pretty pricey for the functionality. 

In certain barriers, for example, CRM, Salesforce can do better than the analog tools in SAP. It's not naturally grown from its own development of the SAP and a lot of products or solutions are bought in or purchased by SAP. I'm using different technologies due to this.

A major problem of SAP these days is it's not homogenous. It's a conglomerate of many different solutions and systems, which are not very well integrated.

The initial setup can be difficult if your team is unfamiliar with the product.

Technical support could be better. 

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it_user870699 - PeerSpot reviewer
Transportation Planning Responsible with 10,001+ employees

Although you can use SAP as a Warehouse Management System, and you don’t need any other program for that purpose, it is not enough as a Transportation Management System. You need another program which is integrated with SAP. I think this is an area where SAP should improve. It should be work as a Transportation Management System.

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MH
SAP Professional at a tech services company with 10,001+ employees

Certain things are off-the shelf, but there are a few things that need to be developed based on client specific or unique business processes.

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it_user177144 - PeerSpot reviewer
Senior System Analyst at a energy/utilities company with 1,001-5,000 employees

Every activity creates its own unique Document Number even in the same line of action. For example, if it issues some materials using activity code 201, and then a reversal using code 202 our reference # should be the same, with the same line number. In the backend, a separate document number can be created.

Also PR should be the reference number from creation until the materials are received by the common users.

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MB
Associate Director at a tech company with 201-500 employees

The integration with others applications could be easier. There are many different features that this solution offers which could be easier to implement. This solution previously has a best practice implementation which we used to easily make improvements. 

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KA
National Development Division at a financial services firm with 51-200 employees

ERP could use better integration with other systems. That's always the thing. Any upgrade or any other integration would be helpful with such a solid platform.

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OP
Azure Cloud Solution Architect(CSA) at a tech services company with 1,001-5,000 employees

The solution is quite expensive. They need to work on the pricing to make it more reasonable.

There are no extra features needed. It's quite a complete solution.

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it_user881271 - PeerSpot reviewer
CIO at Kolektor Group d.o.o.

The system is very big. It is not exactly user-friendly, due to the fact that it's so massive and complex.

You need to put a lot of data into the system in order to get something out of it.

The solution is expensive.

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TT
Associate Manager at a consultancy with 1,001-5,000 employees

I think the license fees are too high. 

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AM
Solution Application Development Manager at a real estate/law firm with 201-500 employees

The user interface needs to be improved.

Licensing is expensive and should be reduced.

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it_user540270 - PeerSpot reviewer
Senior HCM Consultant at a tech company with 501-1,000 employees

The talent management sub-modules need to be improved more. Clients are looking for more flexibility and a better GUI.

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it_user140448 - PeerSpot reviewer
Owner at a tech services company with 51-200 employees
User experience View full review »
KK
Manager Finance at a tech services company with 1,001-5,000 employees

Its user interface should be improved.

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CJ
Vice President at a tech services company with 1,001-5,000 employees

The biggest issue with the solution is that it could be a little more user-friendly.  

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FH
SAP Basis Consultant at a energy/utilities company with 1,001-5,000 employees

The initial setup could be simplified.

Technical support response time could be better.

SAP ERP needs to be more innovative when it comes to areas like mobility and the internet. They have to enable it.

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OK
IT manager at a tech services company with 51-200 employees

I'm only working on the front end with ERP's user interface, which isn't very easy for end-users. It's an old-school interface, so it's often challenging to find what you need. It could be because I'm not well trained in ERP. I occasionally work with the user interface when I'm negotiating a contract.

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OA
SAP MDG Consultant at a tech services company with 11-50 employees

I always prefer using an S/4HANA system.

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Buyer's Guide
SAP ERP
March 2024
Learn what your peers think about SAP ERP. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.