SAP HANA Customer Service and Technical Support

reviewer992160
Managing Director at a consultancy with 51-200 employees
I think technical support is okay. They should be more focused on updating the knowledge transfer for people who have experience with SAP in general but need to transition their knowledge to the local client. This part is a little bit challenging. View full review »
AllaShlafir
Development & ERP Technologies Department Manager at a transportation company with 10,001+ employees
Technical support is okay, but not great. It seems like there are a lot of SAP support packages that are coming out and lots of versions. For me, this indicates that the product is not quite ready or stable enough. We've contacted technical support in the past and did not get good results. Eventually, we just created some parameters that we have configured into the system. We solved the problem by ourselves by creating a workaround that avoided the problem. SAP never gave us a straight answer about what we should do in our case. View full review »
Ahmed_Adel
Solution Architect at SAFE-SAS
I don't go through the official support team from SAP, but most of the time I use the website to find the answers I need. It's very detailed and most of the problems that I've faced in the past while handling the implementations I can find on the website or on the internet. View full review »
reviewer910095
Consultant at a mining and metals company with 5,001-10,000 employees
We have been in touch with technical support, but not for any major issues. I'd rate them seven out of ten. View full review »
RamyShaaban
Section Head at a energy/utilities company
We have a technical support contract with a subcontractor from SAP in the from of an SLA, a service-level agreement, divided into four categories. First, second, third, and fourth lines of support. We are satisfied with the technical support. View full review »
Param T
SAP Enterprise Solution Architect at a tech services company with 1-10 employees
Vinayak Shenoy Katarsal
Senior Consultant at a consultancy with 5,001-10,000 employees
In terms of technical support, it depends on what partnership you have with SAP. If you're a platinum partner or a gold partner, for example, you can expect a certain level of support. View full review »
reviewer750936
SAP Technical Consultant at a tech services company with 1-10 employees
The technical support is good and they were very helpful. View full review »
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