The way the tool is introduced to the user lacks industry standards and better learning resources
What is our primary use case?
We are using Saviynt for a wide range of things. That includes attestation, SoD (Segregation of Duty), analytics, requestee, ARS (Access Request System) platform, role entitlement, but other features as well. We are planning to pretty much use the full suite of tools.
Pros and Cons
"The dedicated Freshdesk platform is a user community and a step in the right direction for offering learning resources."
"Saviynt has a lot of potential with many features available for users."
"The product lacks a broad user base which makes it difficult sometimes to find answers to questions about the product."
"The company needs to do more to establish standard practices within the product itself that are common in the industry."
What other advice do I have?
The advice I might give to someone who is new to Saviynt is to be aware of Freshdesk. It is the community area for Saviynt users. It is good to have that community as there will be people wondering about the same questions and it makes it easier to find out the answer. One thing I noticed about other popular products like SAP or Microsoft Azure, is that when there is a large user-base you can Google a question and most likely you will find the answer somewhere. Saviynt's profile and usage is still expanding. It is not always so easy that you can just Google a question to find your answer…