SAP Identity Management Customer Service and Technical Support

Tim Schweikardt
System Analyst Lead at a pharma/biotech company with 10,001+ employees
We've used technical support. SAP's ticket system takes some time before you really get a developer who can help you, because at first you have the ticket ping pong, and then it takes some time to get the real help if you're not directly approaching the Quality Manager of SAP. It initially took two weeks to get good support but after that I was satisfied.But it takes some time to get the guy who can help you. View full review »
Business Systems Lead at a retailer with 1,001-5,000 employees
The SAP technical support is pretty good. View full review »
System Manager at a transportation company with 51-200 employees
Our experience with technical support has been good. View full review »
Find out what your peers are saying about SAP, SailPoint, Oracle and others in Identity Management (IM). Updated: May 2020.
419,536 professionals have used our research since 2012.