SAP Identity Management Room for Improvement

Imran  Rafi - PeerSpot reviewer
SAP HXM & Integration consultant at Kaar Technologies

The pricing could be better.

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Kiril Petkov - PeerSpot reviewer
CEO at a energy/utilities company with 201-500 employees

I'm not so happy about the features provided by SAP Identity Management, but I'm not sure where the problem lies, if it's a product issue, an issue with its deployment, or both.

I find SAP Identity Management complicated to use. Maintaining it is also complex.

The solution is integrated with only two core systems, so it's not compatible with all applications in terms of providing single sign-on, which makes no sense to me, so this is another area for improvement in SAP Identity Management.

Still, the issue could be with the supplier my company is working with, as that supplier provides consultancy and deployment services. It's a popular, experienced, and well-ranked supplier in the local market. However, it's still not guaranteed that the business requirements have been understood correctly and that the deployment was done properly.

What I'd like to see in SAP Identity Management in its next release is a more innovative way to use it for handling all access rights rather than having to use different products.

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Jwalant Dalal - PeerSpot reviewer
Lead Consultant at Wipro

What needs improvement in SAP Identity Management is its compatibility with third-party applications. We'd like to get connectors or plugin settings to make it easier to manage other applications, whether SAP or non SAP applications.

As SAP Identity Management is not compatible with non SAP applications, some of the clients are looking for other IDM applications such as SalePoint and Saviynt. This is an issue we've observed in the solution.

What we'd like to see in the next release of SAP Identity Management is a compliance feature, so we won't need to work with multiple products. If one product would be sufficient for all requirements, including compliance, it would be easier for us.

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Buyer's Guide
SAP Identity Management
March 2024
Learn what your peers think about SAP Identity Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
GD
Security Consultant at a consultancy with 10,001+ employees

I'm unsure if the new cloud solution for identity management has more features versus the current version of SAP Identity Management, which I've implemented, because I haven't had the chance to implement the cloud version yet, so I'm unable to say what additional features I'd like for SAP Identity Management to have in the future.

One of the areas for improvement in the solution is its user interface which needs to be up-to-date and fancier, in particular, have better visualization in terms of the tabs and buttons. The user interface of SAP Identity Management should be improved based on the latest trends.

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TS
System Analyst Lead at a pharma/biotech company with 10,001+ employees

I believe they could make a lot of improvements on SAP IDM. The user interface is not satisfactory and is only available in Web Dynpro and you need Fiori to maybe get some enhancements, but that's not so easy. There is also a lack of startup connectors to different systems, and they could have better cloud integration connectors for SAP IDM. If you want to connect to a third-party system, you have to customize which is not really SAP standard. They could really have more and better connectors.

If you compare it to SailPoint, they have documented 50+ how to guides for connecting different systems. IDM has only few standard connectors so there's room for improvement.

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Mo Sayed - PeerSpot reviewer
SAP cloud architect at ECC Experienced Certified Consulting

I have encountered issues with the host authentication feature. 

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AO
SAP Technical Analyst at Frasers Property Australia Limited

SAP Identity Management can improve risk analysis and authority checks.

In a future release, some of the current functions could improve. For example, if we want to reset a password the process could be better. Additionally, the interface is standard and could be more modern. Certain aspect could be made easier, such as handling the identity and VDS services for the administrators.

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it_user209355 - PeerSpot reviewer
Head of IT Technology Team at a mining and metals company with 1,001-5,000 employees

The User Interface (UI) needs work.

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MB
Business Systems Lead at a retailer with 1,001-5,000 employees

It needs to have the SSO for the HANA modules that SAP is releasing.

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SL
SAP consultant at a tech services company

The current functionality allows you only to change one user at a time. There is no option to maintain the business roles from the UI using like standard validation, imports, or whatever you have to build your business roles one by one. Logging into the UI searching for the access you want, and for a lot of our customers in one business role, they have around thousands of roles, so it's a really hard process to do by hand.

So, maintaining the business roles is another topic that the functionality is missing, the notifications, because in 7.2 of IBM 8, it tried to improve the implementation of the notification functionality. But again, it is not so user-friendly. You have to be really IBM knowledgeable to maintain the notification process.

With the SAP 10, there is a menu from the web interface, and there you can monitor the work for the system. But there is no option to monitor or to start or restart the discussions. There is nothing to check the tasks, the jobs, what is the status, and if there is a job in another state, then you should use the console itself.

But for most of our customers, they are not so familiar with the IBM console. So, they want a nicer way to check if there is a problem with some of the jobs and tasks, and patches with the queue. Because, at the moment, it's really difficult for a person that is not so familiar with the tool itself to monitor.

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LO
System Manager at a transportation company with 51-200 employees

Research and marketing need to be improved.

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it_user209868 - PeerSpot reviewer
Director, SAP Security Consulting Services at a tech consulting company with 51-200 employees

The product needs better UI customization and the administration console is outdated in this version.

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it_user190335 - PeerSpot reviewer
Technical Consultant at a consultancy with 51-200 employees
  • DB Logic implementation
  • Performance
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Buyer's Guide
SAP Identity Management
March 2024
Learn what your peers think about SAP Identity Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.