I have not connected the support from SAP IQ.

While working with IT customers, there’s a need for the quickest response. They delay the response but solve the issues.

Six out of 10.

An eight out of 10.

7/10.

6/10 because at the time I was using it, Sybase Turkey were short on staff and not very experienced.

Technical support for the product has become almost nonexistent for this product. There are no real agents because SAP let all the people go who were dedicated to the IQ project. Actually, I used to work for SAP. They let us all go. That's why I say there are not a lot of real experts in the SAP organization available for SAP IQ support. As far as I am concerned, that is a problem for users.

5/10.

5/10.

7/10.

9/10.

Customer service is great, as we have global support for this product from Asia, when we are working nights to fix problems or troubleshoot issues. They are with us all the time and it is a very good transition from US support to Asia and back as we try to solve the problems round the clock.

10/10.

The experts on Sybase IQ were very few in number, but they were really knowledgeable.

Yeah. The support needs much improvement.

I would rate them a six out of 10.

It has been good, but more can be done in this area.

It's good, 7/10.

We have to go through our systems integrator (Telus).

Technical support is not good, although we actually have to go through our systems integrator (Telus), not directly to SAP/Sybase. However, the feedback from our systems integrator (Telus), is that the technical support is not great. Their first level help desk at SAP/Sybase is generally of no value for the problems we encounter, and the process of escalation to the appropriate level takes longer than it should.

Average.

Average.

It's good.