SAP Process Orchestration Customer Service and Technical Support

reviewer1302837
Partner & SAP Netweaver Solution Architect at a tech services company with 11-50 employees
Since early on, I never needed a lot of support from SAP because their solution is stable. Probably the first time we used this product it was unstable, so we contacted them and they needed to issue a patch in order to fix some issues. But the latest releases of SAP are stable, so we do not need to use the SAP support often. When we do, it is good. If the customer pays to have the support, they are always available. View full review »
Atakan Köycü
Founder at Negzel.net
I've contacted technical support in the past when we found some errors in the product. Their support is based on a ticketing system. Usually, I get the answers I require. Occasionally they can be slow, but overall they're very good. We're quite satisfied with the level of service provided by them. View full review »
reviewer1307673
Solution Architect - SAP Banking at a financial services firm with 10,001+ employees
We are satisfied with technical support. View full review »
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Sateesh Nagabhiru
Senior Integration Engeneer at ATOS
Sometimes, if there is a system-related issue where I have to contact SAP and raise an incident, it takes a couple of days to resolve the issue. It is a crazy amount of time spent waiting because all of the end-users are on hold to complete their business, and the problem is stopping them. In terms of technical expertise, my experience with support has been really good. The timeframe is too long, but their technical competence is high. View full review »
Find out what your peers are saying about SAP, MuleSoft, IBM and others in Business-to-Business Middleware. Updated: May 2020.
420,458 professionals have used our research since 2012.