SAP S4HANA on AWS Customer Service and Technical Support

MangeshDixit
Director at Tru group
If there is really ever an issue we probably need to contact support. If something is going wrong and we contact them, the response generally good. I do not have any problems with technical support. But the other thing I do know regarding the technical support is that they need more time to build their database for this version of the product. Right now the product is somewhat new and very few people are available who have a lot of experience with the product completely. The community is still pretty small. So it will take another one or two years to really compile expertise and a strong background in working with S/4HANA and finding those people who have that expertise is going to be difficult. The real problems that the user base will face might only be reported once every 5 days over a period of six months. It will take some time to build out the knowledge and for the user base to grow. View full review »
reviewer1272180
Senior Manager at a consultancy with 1,001-5,000 employees
As a consultancy, we provide some of the technical support for SAP. The support we provide is very much function specific. I am from a finance background. For finance-related support, I could be the key person in our company. For materials management, it would be someone else. Materials and quality management can be handled by a production management expert. One team member may be the marketing, distribution and logistics expert. Each subject matter expert will be deployed on the support of a particular ERP based on their areas of expertise. It is not a one-man show. One person can not run the entire support services as an expert in every area. It is very much specific to the role the candidate needs to play in addressing the subject matter as an expert in that particular function. View full review »
SaleemKhokhar
Director at Peritus
Technical support is one area that they really need to improve. When you get a ticket, the response you get is "We are working on it." Yet it will take five to 15 days or sometimes even more than that to get a solution. View full review »
Learn what your peers think about SAP S4HANA on AWS. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,116 professionals have used our research since 2012.
reviewer1178550
SAP Support Manager at a tech services company with 51-200 employees
We handle the support of this solution for our customers. We implement all of the methodologies and all of the support tools. View full review »
reviewer1224948
Director IT Infrastructure at a tech services company with 51-200 employees
Their support is very good. They respond quickly. View full review »
JeffreyVergara
Lead for AIX at a tech services company with 1-10 employees
We contact technical support if we have issues but most of the time we can resolve an issue by ourselves. They're good but there's always room for improvement. View full review »
reviewer1259076
SAP Software Developer - ServiceNow Admin & Developer at a construction company with 1,001-5,000 employees
The technical support is very good. View full review »
Learn what your peers think about SAP S4HANA on AWS. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,116 professionals have used our research since 2012.