We just raised a $30M Series A: Read our story

SAP Signavio Process Manager OverviewUNIXBusinessApplication

SAP Signavio Process Manager is #2 ranked solution in Business Process Design tools and BPM Software. IT Central Station users give SAP Signavio Process Manager an average rating of 8 out of 10. SAP Signavio Process Manager is most commonly compared to Celonis:SAP Signavio Process Manager vs Celonis. SAP Signavio Process Manager is popular among the large enterprise segment, accounting for 58% of users researching this solution on IT Central Station. The top industry researching this solution are professionals from a computer software company, accounting for 31% of all views.
What is SAP Signavio Process Manager?

The Signavio portfolio of web-based business transformation solutions helps companies to understand and optimize all of their business processes quickly and at scale, providing instant insights for informed decision-making. Signavio’s intuitive analysis, change management and execution solutions around process excellence include use cases like digital transformation, operational excellence and customer-centricity, placing them at the heart of global organizations.

Over 1 million users in more than 1,500 organizations worldwide rely on Signavio products to make processes part of their company’s DNA. Headquartered in Berlin, Germany, Signavio was founded in 2009 to address the need for a collaborative approach to process management.

Signavio was acquired by SAP in the first quarter of 2021. For more information, visit www.signavio.com

SAP Signavio Process Manager was previously known as Signavio Process Editor.

SAP Signavio Process Manager Buyer's Guide

Download the SAP Signavio Process Manager Buyer's Guide including reviews and more. Updated: November 2021

SAP Signavio Process Manager Customers

DHL, Coca Cola EP, Prudential, Zalando, T-Systems, Jabil, Endress+Hauser, Rakuten

SAP Signavio Process Manager Video

Pricing Advice

What users are saying about SAP Signavio Process Manager pricing:
  • "We are only able to use the free academic licenses because we have a financial constraint. We are not able to pay for commercial licenses to use this kind of tool."
  • "This solution provides really great value for the money."
  • "SaaS has no setup cost, just licensing fees."

SAP Signavio Process Manager Reviews

Filter by:
Filter Reviews
Industry
Loading...
Filter Unavailable
Company Size
Loading...
Filter Unavailable
Job Level
Loading...
Filter Unavailable
Rating
Loading...
Filter Unavailable
Considered
Loading...
Filter Unavailable
Order by:
Loading...
  • Date
  • Highest Rating
  • Lowest Rating
  • Review Length
Search:
Showingreviews based on the current filters. Reset all filters
JennyBruhin
Business Process Consultant at Hirslanden AG
Consultant
Full process visibility helps promote collaboration for the betterment of business processes

Pros and Cons

  • "The collaboration function in the project views is valuable because people can comment on the processes and we can respond."
  • "I would like to see the inclusion of some document management functionality so that we don't need to integrate with a second solution to accommodate this."

What is our primary use case?

In our company in healthcare, we right now focus on process documentation in order to build a base for future process improvement and potential automation. We use the Signavio Process Manager to design the processes and publish them on the Collaboration Hub. This adds to the transparency of the business since all employees have access to the Collaboration Hub and see the documented processes as visualized models. This transparency is fostering the collaboration between business units by reducing silo thinking and thus enabling continuous process improvement.

How has it helped my organization?

The interface is quite intuitive. I am modeling a lot of processes, so for me, it's quite easy. We don't use the entire BPMN 2.2 notation, but I think it's quite easy to understand. At the same time, we have noticed that it is not that easy for people who are not used to reading processes. I think that you have to have a certain amount of background knowledge before you begin. If you are modeling, for example, it is easy to use if you know how to model processes. They also give you a pre-selection of what you can use, which helps.

My team of four people are the only ones who are modeling processes, so the intuitiveness in terms of being able to model does not help others. However, I think in general, when it comes to understanding our models, this solution empowers people in terms of understanding BPMN. They can use the collaboration hub and see the process, and then they use it in the project themselves. They see what is available and they understand the processes a little bit better.

We have not really used process modeling and automation to this point. We mainly document processes and try to get a better handle on the documentation. This helps us to close the gap between what is documented and how people do their work on a daily basis. At the same time, I think it's a very good framework to dig deeper into data mining, process intelligence, and also workflow accelerator because once you have to have processes, you can build on that. It's the fundamentals.

This solution pretty much enables us to carry out the entire process-improvement lifecycle in a unified hub. However, we also use another model on top of that where we measure how good the process is. We give the users a set of questions for them to rate the processes that we give to them. We use the state model, so based on this agenda, the process falls into one of those six categories. We plan to later do this rating of the processes using a workflow accelerator, but it still needs to be implemented.

An example of how Signavio is improving our business is the Collaboration Hub and the whole idea of collaboration. I see myself when I'm in projects or when I'm modeling processes, it's like a common language that you create. What I see a lot is when people come together, they don't really understand each other. For example, if you have IT people and doctors talking, they live in two different worlds, but somehow if you use this language, you can bridge them and you can bring them together because you have a common understanding. I think that's very helpful. So, if you make it accessible to both of the business units to make it accessible to the doctors and to IT people, they will get interested in putting their own ideas into a process.

With respect to providing our users with all of the tools they need, it depends on which side you're talking about. As editors, it's giving us pretty much everything, although we have to do some workarounds. We have process management and we have document management on top of it. We are using two different systems for this and we have connected them because you cannot do it all with Signavio alone. It is not very user-friendly if the user puts one hundred documents into a single process, so we use a different solution for that, and the users jump onto another system. We are keeping mind, of course, that Signavio is not a document management tool, it's a process management tool. Certainly, I think that our needs are covered right now. We have a big transformation project going on and we do a lot of standardization and process variance, so we have combined them in the architecture. Compared to process mining or process intelligence, our use case is simple, so our requirements are met.

The solution’s collaborative features should in theory help to create a process-centric mindset in our organization, although I think the whole idea of process thinking is a mental level that is above this. Even though people use processes as a common language, they don't always think in terms of processes. I don't know if Signavio can really help with that. The collaboration tools help with collaboration, and that's it. Becoming process-centric is more of a thought management function, where you need to foster the process thinking in general. I don't think that it even needs to necessarily be covered with this tool.

What is most valuable?

Based on my experience, one of the best features offered by Signavio is its simple Collaboration Hub functions, where users from various departments can constantly refer to in their TO-BE process design. The impact bridging silos with offering transparency is immense, especially in hierarchical organizations like hospitals. Most people feel part of the "process revolution" and some of them are even affected by the "process virus", thus initiating continuous improvement by looking at potentials/low hanging fruits in their own AS-IS processes.

What needs improvement?

There are two main features I like to see implemented/further developed in the SaaS solution, which would bring a great value to our present business case.

On the first hand, I would like to see the inclusion of some document management functionalities. Even though Signavio focusses on process management, processes are often accompanied by loads of documents. With our current solution, we link the DMS system with Signavio, nevertheless, an embedded solution of DMS with Signavio would certainly bring more benefits and better operability to the overall solution and its end-users.

On the other hand, a more user-friendly solution could be targeted with process standards and process variants compromising the overall process architecture. On the level of the process manager, it would be very convenient if standardized processes / or standardized parts of processes could be treated differently from process variants and be "marked" as such. Especially if standardized process parts are implemented in completely different (end-to-end) processes, a marginal change of the standardized part would be translated in all those other processes, where the standard process part is implemented. In the current status, process modularization needs to be performed, where the standardized parts are linked to from any other (end-to-end) process. On top of this, reports could be drawn to measure the % of standardization across all processes, including also standardized process parts in the analysis instead of just those processes, which are standardized end-to-end.

What do I think about the stability of the solution?

Overall, the solution offered by Signavio is very stable. We had from time to time some troubles with stability at the beginning, where users couldn't access the Collaboration Hub. However, this was due to the fact that our servers are based in South Africa. Therefore, the source of the problem is the location of the servers, which made communication with the Signavio cloud unnecessarily complicated. In the context of healthcare though, even a short system failure might have a significant impact on our daily business. Since we combine BPM with DMS, our end-users need the Signavio access to retrieve their documents for patient treatment. If the access is denied, we all feel the anxiety level increase (slightly) because our value proposition is addressing people's life and their wellbeing.

What do I think about the scalability of the solution?

The scalability of the product is very impressive. At the end of our transformation project, we gonna have more than 10'000 users accessing the Collaboration Hub. We deploy the product parallel to our Transformation Project (HIT2020) in one clinic after the other and we found that the increasing number of users on the platform is not negatively influencing the software performance. This definitely speaks for the scalability of the software solution and allows us to focus on process management initiatives to support business transformation rather than concentrating on issues concerning software performance.

How are customer service and technical support?

Since I have a business background and I am not an IT expert, I am mostly not the person speaking directly with the technical support team of Signavio. Nevertheless, most bugs occurring in our daily business are fixed within just a few hours of time. We only experienced two or three issues, where problem-solving took some more time. But in my experience the Signavio support team is always determined to fix our problem as soon as possible, delivering satisfying customer service.

Which other solutions did I evaluate?

There were different solutions in the pipeline and the final battle was between Signavio and Adonis. One of the decision-makers already knew Signavio and voted for the Signavio solution advertising its usability for both process managers and end-user. In the further decision process, he managed to convince everyone to launch Signavio as the new process management tool.

What other advice do I have?

In general, I think it is very important to understand the/your functionality of process management in a company and its relationship/alignment with business strategy. Based on the visions of where you want to go with process management, the right tool for the missions needs to be chosen.

I personally am very much convinced by the modularized solutions Signavio is offering in one SaaS software package: Process Manager, Process Intelligence and Workflow Accelerator all connected with the Collaboration Hub. If you want to push business transformation forward, want to go into process mining, facilitate process automation and in particular want to strengthen digitization initiatives those requirements are well covered with the Signavio tool.

Although, each company has a different role of process management within their company, a process management's "why", "how" and "what" must be clear from the beginning on. The tool chosen must then fit this strategic direction in order to support the business in their e.g continuous improvement.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
StantonAttree
Principal Business Process Architect at Met Office
Real User
Top 5Leaderboard
Good integration of process modeling, collaboration and automation

Pros and Cons

  • "The collaboration hub is good because it allows us to share the models that we've captured and to get comments back, and we don't all have to be in the same room, it can be remote and over time."
  • "The performance metrics appearing in the collaboration hub needs to be improved."

What is our primary use case?

The primary use case of this solution is to raise process maturity in this UK government agency. The organisation is a 'trading fund' which has both publicly funded and commercial produces and services.

We began, in 2016, with a very low level of process maturity. Some inconsistent and non-standard policies and procedures had been published on the corporate intranet. There were no BPMN 2.0 workflow models or process architecture to any industry-standard; mainly models produced in Microsoft Visio or PowerPoint.

We needed to raise awareness of the value of effective business process management, document processes consistently and promote process performance management across the process governance roles prior to moving into process improvement and automation.

One if the biggest drivers for this was our ISO 9001:2015 certification which is a contractual requirement for some of our biggest customers.

So we are looking for the solution to help raise our process maturity from a zero base through: awareness of the value of process management, understanding what we do and proactive performance management of cross-functional processes - to help break the silos and shine a light on the pockets of activity that are not aligned with business strategy.

How has it helped my organization?

We didn't want a solution that produced a static diagram such as is produced by Visio, we didn't want process models to be something that sat on a shelf and were never looked at. With this solution, the models are living: stakeholders can go to them for reference or comment. The whole process architecture can be navigated by drilling-down or following lateral links. Documentation and custom fields can be linked with and displayed in the models.

We are still on a journey with the adoption, but we have some users outside of the core team in functional areas that we have trained to be modelers and they are happily using it.

Signavio has also awoken the organization to the reality of cloud adoption and the deployment of managed SaaS solutions.

An example of how this solution has improved our organization is the modeling of baseline and target processes and architecture for our HR department.  HR are implementing a new IT application (Ciphr). We approached the project with the recommendation to model their baseline processes prior to looking for an IT solution. This enabled them to do 3 key things:

1. Have a legitimate cost and resource baseline for benefits tracking

2. Enable the identification of 'change impacts' on functions, roles, processes, and other process model elements.

3. Provide a basis for 'what if' simulation of target models prior to deployment. 

When the IT vendor arrived to run configuration workshops, HR had the majority of the information they required at their fingertips. This made it easier than it would have been otherwise and now HR recognizes the benefits of using this approach.

Although it was difficult to convince them upfront of the benefits,  HR are advocates for this approach and the Signavio solution.

I would say that this solution gives everyone in our organization everything that they need to effectively manage their processes.

It has helped us introduce process thinking and most people have embraced it. I think that it will help the careers of managers because they can now visualize and understand their processes and how they link upstream and downstream. 

What is most valuable?

The model validation is valuable because many different people model in different ways to different standards. We have enhanced this by using the Workflow Accelerator functionality to deploy model approval workflows.

The Collaboration Hub allows us to share the models that we've captured and to get comments back, and we don't have to all be in the same room at the same time to do this.  Stakeholders can use their personal devices (even mobile phones) to collaborate and progress workflows.

We are using the simulation capability in Process Manager to accurately model how much things cost and how long they take at present. This enables us to simulate new designs safely at low cost prior to any significant investment in deploying new processes. 

The simulations will allow you to model where you are now, where you think you want to be, and check that it's going to work. 

This solution is very intuitive.

The integration of the Process Manager, Collaboration Hub, and Workflow Accelerator works very well. Now that the organisations process maturity has increased, we are looking at purchasing the Process Intelligence module to allow us to more easily measure and understand our current processes for LEAN six sigma process improvement projects.

What needs improvement?

We've seem previews of the new 'Velocity Edition' which is the latest release and we are looking forward to deploying the process performance dashboards in the Collaboration Hub.

The solution can enable us to carry out the entire process improvement life cycle from a central hub. We use the Lean Six Sigma methodology for improving processes, but there isn't specific functionality in the solution, at present, to support this. More support for process improvement methodologies such as Lean Six Sigma would be good.

We are trying to get help to up-skill our modelers and show us how to use it fully.

I have worked in many different organisations and have always had a vision of trying to improve processes and having a solution like this that ticks all of the boxes.

For how long have I used the solution?

3 years.

What do I think about the stability of the solution?

This solution is stable, the only issues we have had are on our side and not with Signavio.

What do I think about the scalability of the solution?

This solution is scalable. We started quite small and we are still small in the number of users, but Signavio is over-provisioning us. We are gradually ramping it up as time goes on.

How are customer service and technical support?

The technical support is excellent. They cheerfully guide our own internal support team to resolve issues that lie with us rather than with Signavio's solution.

Which solution did I use previously and why did I switch?

We previously used IBM Blueworks Live in this organisation and I have used it in other organisations previously.

We switched because we found that the Blueworks interface was inflexible and often produced messy and very limited models.

How was the initial setup?

The initial setup was straightforward. It was easy and fast. 

It is browser-based and cloud-hosted.

What about the implementation team?

The deployment was done with Signavio.

What was our ROI?

This solution has helped us save time. We have done some studies in simulations where we've contrasted where we were before and where we are now - contrasting the previous unwieldy process models with the new optimised ones with fewer tasks, roles, lower costs and higher quality and speed.

What's my experience with pricing, setup cost, and licensing?

Signavio is about the same price or cheaper compared to IBM Blueworks Live. The Collaboration Hub is an annual cost and enables 1,000 users to navigate published content without the need for a license (you can configure it to certain email or network scopes).

Which other solutions did I evaluate?

I had not come across Signavio until we undertook an extensive requirements gathering, market research and tender project. Signavio was 'head and shoulders' above the other 40 solutions we evaluated and is also one of the most inexpensive. 

Appian was another solution that was evaluated, but they are very expensive. It's a multi-hundred thousand-pound solution. Signavio is easier to get into and to build up.

There was one other good solution, Orbus, but it's not a cloud solution. It was an on-premises service solution.

Some other solutions could do what we wanted but are very complex and so large that you don't know where to start. Other ones such as IBM Blueworks Live is simple to use but it's limited in terms of the flexibility.

We chose Signavio because it is intuitive, very comprehensive, relatively inexpensive and is a SaaS solution.  It's a very good balance of the most important requirements.

What other advice do I have?

Our head office looks highly professional - it is modern architecture of metal and glass - it looks impressive - so you would expect the processes that go on within it to be super-slick. We are getting there now.

When I joined the organization in 2016, it took weeks to get a laptop issued for a new starter. We still have a lot of work to do to model processes and manage them properly.

We don't use the process intelligence function at the moment, but I think that we need to. We will be speaking with Signavio later today. We are interested in process intelligence, but we don't have it yet.

My advice would be to engage with Signavio. Get them to help understand what the issues are, particular issues for the organization. They are quite good at guiding you to what the best products are to use and how to use them.

Start simple and build on it.

I would rate this solution a ten out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about SAP Signavio Process Manager. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
554,586 professionals have used our research since 2012.
GL
Senior lecturer and researcher at a university with 1,001-5,000 employees
Real User
Top 20
Using the process repository, we can gather all our processes in one place

Pros and Cons

  • "Process Manager supports end-to-end transformation. Students can better understand end-to-end activity and processes as well as how they are run. For teaching, it's process discovery, then modeling, and finally optimization and simulation, partly. Typically, we showcase some simulation of the processes, and this is where we finish. That is why we validate that it's properly designed, but also what are the outcomes of modeled processes. There are also options for discussion on process optimization."
  • "Typically, a business process management suite would cover the whole lifecycle, from discovery to optimization and operations. This is running on the process server and providing some kind of low-code environment for developing business solutions. I think the latter part is missing, where SAP Connector comes in. Specifically, the execution of processes is missing, where you would design forms to take orders. This is typically part of some development environment for the process server to run processes from out of the models."

What is our primary use case?

I am a lecturer at a university. We are using it as a lecturing tool for business process modeling.

We use it in a case each month on a yearly basis. We have a condensed course which runs approximately one month. During this month, we would use Signavio with some assignments for students to model their processes within Signavio Process Manager when having tutorials or computer labs tutorials on the topic of business process modeling.

There is a curriculum provided by Signavio. I enroll students into the portal, then students can go into the portal, open their folder, and design their processes there. I can oversee, discuss, and correct them. The typical case is where the students use the modeler to create processes, then we would discuss them online.

We are using the academic Signavio.com. This is an offering for academic initiatives.

How has it helped my organization?

This is one of the tools available for us which has a lifecycle for business process management, e.g., discovery, modeling, and optimization. This is really valuable for our students because they do not have separate tools. Everything is integrated into one tool.

Processes will always affect the outcome facing customers, so Process Manager helps optimize customer-facing processes. If you are having transparent accountable processes, then you can repair or optimize them. That way, you can clearly see what's going on within the processes, and they are more manageable. Then, you can improve and optimize them. Therefore, you improve the customer-facing outcomes.

What is most valuable?

The number one, most valuable feature is the process repository so we can gather all our processes in one place. Then, students can also see each other's work, having all the comments in one place and attached to the processes.

The process repository is proof of, or an example of, what students can achieve during one course as well as how they have improved their understanding and learning of process management. 

Process Manager supports end-to-end transformation. Students can better understand end-to-end activity and processes as well as how they are run. For teaching, it's process discovery, then modeling, and finally optimization and simulation, partly. Typically, we showcase some simulation of the processes, and this is where we finish. That is why we validate that it's properly designed, but also what are the outcomes of modeled processes. There are also options for discussion on process optimization.

What needs improvement?

Typically, a business process management suite would cover the whole lifecycle, from discovery to optimization and operations. This is running on the process server and providing some kind of low-code environment for developing business solutions. I think the latter part is missing, where SAP Connector comes in. Specifically, the execution of processes is missing, where you would design forms to take orders. This is typically part of some development environment for the process server to run processes from out of the models.

For how long have I used the solution?

I think I have been using this solution since 2017. It has been awhile. 

What do I think about the stability of the solution?

It is stable. I didn't have any issues, bugs, etc. So, there have been no major issues.

What do I think about the scalability of the solution?

I haven't had any problems in regards to scalability.

15 to 30 users are utilizing at any given time, depending on the size of the class. Typically, there are 20 users.

How are customer service and support?

From time to time every year, my account expires, then it has an automated service for renewing access. This is working perfectly because I haven't had any issues with it. There are some broken links within the help section, but the solution is well worth it otherwise.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used Visio for diagramming, then students would upload their processes to the discussion forum and so on. However, this did not really make things work when you would be repairing, building up processes, or collaborating on processes with teammates. There were some missing features in regards to business processes. The repository was not able to perform with Visio as well as the business process simulation. These are features that we only get with Signavio.

We also previously used the ADONIS:Community Edition. 

We switched to Signavio because we wanted students to cover the whole business process management lifecycle, from discovery to modeling to optimization as well as simulation and theoretical execution. We were looking for enterprise-grade features, like repository and simulation. We could only get this with Signavio, which is the reason why we switched.

How was the initial setup?

The initial setup was straightforward.

The deployment took a month. I registered for the initiative, then they provided me access. After that, I explored the environment a bit. I needed to register my separate accounts so I could have one screen from a teaching/lecturer perspective and another screen from a student perspective. This is so I can test the environment in a manner where I can then provide some guidance for students to complete their tutorials.

What about the implementation team?

I watched a couple of webinars on its deployment as well as some tutorials published within the help section of Signavio Process Modeler. These were very helpful.

What's my experience with pricing, setup cost, and licensing?

We are only able to use the free academic licenses because we have a financial constraint. We are not able to pay for commercial licenses to use this kind of tool.

Which other solutions did I evaluate?

We did evaluate other options: Bizagi, Microsoft Visio, and ADONIS. We used these three tools prior to Signavio.

As a teacher, I need to follow developments in the field for business process management. We also reviewed IT Central Station.

The process repository is really valuable. This is something I cannot get with other tools. 

What other advice do I have?

When you are selecting the business process management suite, you need to make sure that you have end-to-end coverage of the business process management lifecycle, not just to model the business processes, but also to run and optimize it. This is hard to achieve. An option is that you can check whether your selected solution supports a complete lifecycle. Another part is that you can export process models and run them on different process servers, not being locked into a certain vendor.

Students will contact the businesses, but this will be over the phone for a single session to learn about their problems, then they would design a process. However, they would not validate outcomes of the process with customers or their business contact. We can benchmark it towards some kind of business best practices, e.g., what are the typical sales processes or order to cash, but we cannot really judge the overall improvement in real life.

There is potential for students to build up a business process repository for a company that they are investigating. Typically, they would now design just one process for a certain case, but for their seminar work, they are examining a real-life business company that are typically smaller companies. They would talk to managers there, then design not one, but many complete end-to-end processes. There is also support for business process level. Therefore, we have a top-level process, then you can break that down. This is meaningful for students to have a better overview of the process landscape within certain companies.

I haven't really tried to export the processes into a process server, but this is a valuable point. What do you do with the models that you design? Obviously, the best outcome is to run it, then analyze it for potential operational outcomes. However, we are not able to do that because we don't have a platform for this.

I was not aware of SAP Journey Modeler until recently. 

I would rate it as eight out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Andrew-Lim
Managing Director at Andrew Lim Consulting
Real User
Top 5Leaderboard
Ease of collaboration increases visibility and engagement with our users

Pros and Cons

  • "The most valuable feature is probably the nature of it."
  • "If you start from scratch then I think this product would be ideal, but if you already have something then it may or may not suit you."

What is our primary use case?

Our main use case for this solution is (1) capture current process with Process Manager (2) invite process feedback with Collaboration Hub (3) Process Intelligence/ Process Mining from  SAP Tables for Process Discovery and Process conformance with current process.  The process are modelled to BPMN 2.0 Standard. From there, we are able to analyze the business process and identify improvement opportunities.

How has it helped my organization?

This solution has improved our organization in terms of the level of engagement. For example, everybody is more aware of the business process.  

In my experience, the Signavio BPMN view is easier for the business to understand than EPC.

In the old days, we used to run workshops with post-it notes and flip charts, draft the process map and then email the process maps or stick up the draft process maps on the wall for comment. You then collate the comments and modify the process maps which is time-consuming. 

Since Signavio Process Manager is a cloud-based solution, it's way easier. You just invite users to comment on the process map.

What is most valuable?

The most valuable feature is the collaborative nature of it. If somebody documents a global process then everybody can comment on it, or contribute to the process map, regardless of where their office is.

For myself, I most often use the process manager, which has a friendly user interface.

What needs improvement?

The Signavio Process Manager is a middle-range solution that is also capable of process simulation and workflow management. Whilst it may not be as strong as other products for certain tasks; For example, simulation-wise, it is probably not as strong as SIMUL8 Process Simulation Software. For complex workflow management, it's probably not as strong as Appian. It represents good value for money with strong performance.

If you wish to build a process-centric business from scratch then I think this product would be ideal.

Signavio has released a newer version of the Customer Journey Map which is way better than the previous version.

For how long have I used the solution?

4 years.

What do I think about the stability of the solution?

The stability is absolutely amazing. Up until now, I haven't had anything that I'm not satisfied with. We have not had any downtime since I have been with the company.

What do I think about the scalability of the solution?

In terms of scalability, I have used several of the components and they all seem to be integrated. Everything ties in really well. For example, the decision modeling component is linked to the business process map, which is really good.

We have about two thousand people in our organization, and about three hundred who have been trained to use Signavio.

How are customer service and technical support?

I'm not aware of any major things for which we had to go back to Signavio. The whole platform just works. The issues are more to do with what happens on our site in terms of, for example, creating the library. How you utilize or re-use the elements is entirely based on the libraries that you have created. If you have five different elements that are all called "Approval process" then it becomes a problem, but that would be an issue of governance.

Which solution did I use previously and why did I switch?

We were using a fairly old ARIS product and then switched to this solution. The ARIS product was well structured, which is good, but the user-friendliness of Signavio Process Manager beats ARIS hands-down. The ARIS solution is also very expensive.

The switch came about when our ARIS license was about to expire, and we considered upgrading the existing product. Our group of thirty-two people evaluated both the upgraded ARIS product, as well as Signavio Process Manager, and it was put to a vote. The result was a unanimous decision to transition to Signavio.

How was the initial setup?

The initial setup for this solution is very straightforward, especially compared to the ARIS product that we were using. Essentially, when you sign up, they give you the username and your password. You can set up the end users in one day.

The difficulty in setup is not on the Signavio Process Manager side. Rather, it is a question of whether the process architecture has been properly defined for how you want to document the business process. Obviously, that has nothing to do with the product, but you need to have a process architect who is able to set up the process governance framework prior to the process mapping.

There was a period of change management because of our switch from the ARIS solution, so there was training involved, but it was a fairly easy transition.

During deployment, we had one person doing the training, who also helped us translate processes from ARIS to Signavio. We had one person to manage it, and another to help us roll it out.

What about the implementation team?

For the implementation, it was fairly easy and we worked directly with the Signavio consultants.

What was our ROI?

No comments as I was not involved in the commercial negotiation.

What's my experience with pricing, setup cost, and licensing?

This solution provides good value for the money.

Which other solutions did I evaluate?

We only evaluated the ARIS and Signavio solutions.

What other advice do I have?

Signavio Process Manager is a very good middle-range product. If you want to have more engagement from your SME, or are just starting out and trying to build a process-centric company, then this solution is ideal. You have all of these components in one product, and it will help you to resolve various issues.

The product itself is brilliant, but you need a strong process architect who can provide governance and the framework as to how the business will need to go about documenting and then maintaining the business processes. You need to have the right expertise within the company. The best software in the world can't make up for this.

While Signavio is quite user-friendly, it can be an issue if multiple people creating the same entity in the dictionary. For example, a subprocess "Approval Process" can be created by different teams and process owners, this is something that has to be managed properly.

If I were given the opportunity to recommend process software for people to use, I would highly recommend this solution based on my experience.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Matt Mueller
Global Business Process Management Facilitator with 501-1,000 employees
Real User
Top 20
Easy to use and a valuable portal, but it needs a process automation engine

Pros and Cons

  • "Process management/Process governance is what we think Signavio is very good at."
  • "The reporting is too slow and there is a limit of 250 processes."

What is our primary use case?

We primarily use Signavio for global process documentation, process discussions, and process management (process owners).

We are running Signavio on IaaS (our own cloud) and Signavio Names is on-premises.

We also use the Signavio Dictionary function as a glossary of our business terms, and to manage the process roles. As we have more than 25 offices around the world and selling in more than 55 countries, we can not map functional roles on the Swim lanes chart. This would not work.

The process roles feature is crucial for us, as this is the way the people know what they do.

How has it helped my organization?

If you talk about what BPM has done to your organisation, then I would more see this as the refined question to ask.

The most important thing is to understand is that it is not about Signavio. Rather, it is about managing your processes and having process managers (process owners), with the goal of improving your processes.

It is crucial to use a BPMN capable software like Signavio, but you need a process automation engine to improve your processes, and this is what Signavio is missing! The effective workflow can not even reuse the BPMN diagram.

But to answer the question, Signavio has helped our organisation in the following ways:

We started with having 250 processes documented when we used Signavio, whereas now we have about 1,600 processes (global standards in production) and more than 8,000 processes in the system (this is like a knowledge base).

The easy-to-use Signavio has significantly helped us to climb to maturity, but we are using other tools to automate our processes. We are importing the Signavio processes and automate them using the automation tools.

What is most valuable?

This is what we use and find most valuable:

  • Quick modeler; as the process interview can be done by everyone. The Gateway is missing, which is a shame because others have this feature.
  • Signavio modeler; this is our bread and butter functionality, although it is missing process variants, localisations, and no "To Be" process management.
  • Dictionary; this is an extremely powerful function that helps us to understand who does what, system and data usage, capability, and Business Term Management.
  • Collaboration Hub; we name it the Zespri process Portal. It is the one place to go, and a single source of information of truth.
  • Process management/Process governance is what we think Signavio is very good at.

What needs improvement?

It is missing workflow functions. The actor's email is stored in maps, which makes it unusable.

The reporting is too slow and there is a limit of 250 processes. There are not many reports available.

The governance report is only available on the dashboard.

There is no metadata and everything is on a map level. Process owners have to be entered into a single map!

There is no functionality for variants of processes.

There is no "To Be" process functionality. We have established a time-consuming workaround.

The copy function is only a one to one process if you like to keep your revisions/versions. Folders cannot be copied.

The number of bugs has increased a lot and it is still rising.

For how long have I used the solution?

I have been using Signavio for more than five years.

What do I think about the stability of the solution?

Daily stability is ok. Mass uploads of processes and dictionary items will break the system, and process uploads are not managed properly. Some imports will complete only halfway or not at all.

What do I think about the scalability of the solution?

We have 280 modelers and more than 8,000 Process Maps (As Is and To Be).

I guess we are a very heavy user because, for the past six months, we have reached our limit.

How are customer service and technical support?

Customer service/support was great in the beginning but is now extremely poor.

You can feel that Signavio does not like on-premises any longer, as they try to push everyone onto the cloud-based SaaS.

How was the initial setup?

If you are experienced then it is really straightforward.

What about the implementation team?

Everything in-house for the application level and we used our service provider for implementing the IaaS component.

What's my experience with pricing, setup cost, and licensing?

SaaS has no setup cost, just licensing fees.

Which other solutions did I evaluate?

We have looked at more than 100 other solutions, and Signavio was selected because of its ease of use and the portal. We had an enterprise workflow solution, but the workflow was not that important.

For data mining and process intelligence, there is a lot of software out there that is better and cheaper.

What other advice do I have?

We prefer to have an on-premises solution, as we can choose what version we are using. With more and more bugs showing up, that is a big benefit.

Overall, this is a good solution, but process automation is missing. This is what drives real improvement. Be careful about their sales promises and create a SLA if there are lots of people using it. We have some bugs that have been hanging for more than nine months.

Also, we believe that there are lots of process mining companies out there.

My advice is to check out what the product offers, see what fits your needs, and see what the prices are.

I compare Signavio with an amazing car that has very comfy seats but no motor under the hood. That seems harsh, but think about it: the power is the automation, as this delivers value by minimizing risk, saving costs, executing faster, and improving precision.

In summary, Signavio has helped us a lot in terms of becoming process-centric, but it is not enough and you need other tools. Most importantly, have a BPM methodology in place. We use BPTrends with help from Roger Tregear.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
André Sutter
Head of Business Process Management at a manufacturing company with 1,001-5,000 employees
Real User
Top 10
Access is very easy and the processes are intuitive

Pros and Cons

  • "We could increase the transparency and speed for the new ERP introduction. The status and changes by the new system are now clear to everybody and it is a great tool to train the people."
  • "There are some small graphical bugs, but they are addressed immediately by Signavio to their product development team."

What is our primary use case?

  • Document processes as a baseline for further improvements 
  • Design to be processed for ERP transformation (MS Dynamics)
  • Training material for new employees
  • The connection between several other pieces of information (templates, work instructions, learning videos etc.) which is very helpful for employees
    5 process managers designing processes
  • 2000 employees with collaboration hub licences to have access to all processes
  • Training videos based on processes in Signavio
  • Introduction of a new ERP system based on designs to be processed

How has it helped my organization?

Employees love the intuitive nature of the collaboration hub and use it as their knowledge center. Access is very easy and the processes are intuitive. 

Even people that were reserved in the beginning love this tool now. Thanks to Signavio we have taken a big step from "Why can't we continue with the processes in Word documents" to "Wow, that's amazing".

We could increase the transparency and speed for the new ERP introduction. The status and changes by the new system are now clear to everybody and it is a great tool to train the people.

What is most valuable?

  • High acceptance of the Signavio Collaboration Hub by our employees (what is the highest value for us)
  • Easy to use for process modeling users by drag and drop
  • Modeling convention check automated based on the defined setup
  • Easy access for collaboration hub users by single sign-on
  • Linking different processes to each other
  • Collaboration, everybody can contribute to process improvements
  • Excellent deployment program
  • Fast response to questions/issues
  • IT feedback "fastest and easiest Single Sign On (SSO) we have done so far"

What needs improvement?

  • There are some small graphical bugs, but they are addressed immediately by Signavio to their product development team.
  • The Stanard process model based on best practices would be helpful. Especially if there are no processes in place already to have an outside view on best practice models.
  • Document management system to mange templates, checklists, work instructions. upload is possible but no version control etc. Signavio is not a document management tool yet.
  • Focus also on other big ERP solutions (not just SAP).

For how long have I used the solution?

I have been using Signavio since the beginning of 2020.

What do I think about the stability of the solution?

No issues with stability (SaaS).

What do I think about the scalability of the solution?

High acceptance of the Signavio Collaboration Hub by our employees (what is the highest value for us). So we use it in all legal entitites.
Also there are interfaces to other IT solutions that are helpful, e.g. EAM

How are customer service and technical support?

Support has a fast response to questions/issues.

Which solution did I use previously and why did I switch?

We used MS Word.

Implement a professional BPM tool to make processes available to everybody

How was the initial setup?

Straightforward initial setup, that was well prepared and all our questions could be answered.

What about the implementation team?

We used the SIgnavio team (Premium Deployment Program)

What was our ROI?

We saw ROI in 12 months.

What's my experience with pricing, setup cost, and licensing?

Due to COVID the deployment program took place remote via GoToMeeting. But it worked very well and the whole program was well prepared and very helpful for us. We chose the premium deployment program, which allowed us to continue with monthly Q&A sessions with Signavio. This was very helpful for us and together with the Signavio consultant, it was more like a real team-work. We really appreciate that.

Signavio is not the cheapest provider but also high value.

Which other solutions did I evaluate?

We evaluated several solutions.

What other advice do I have?

Signavio is a great BPM tool with high acceptance among our employees

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
AndreeaSoloi
Process Excellence Manager at a healthcare company with 5,001-10,000 employees
User
Top 20
Great process management with good collaboration capabilities and great stability

Pros and Cons

  • "This functionality ("invite anyone for feedback") has substantially increased visibility over work-in-progress when it comes to process modelling and overall process management and it decreased the time spent on giving and receiving feedback through emails and through sharing screenshots/.ppt files/Visio files etc."
  • "The user management functionality in Process Manager is not as user friendly as the one in the Collaboration Hub."

What is our primary use case?

We primarily use the solution as a support tool towards becoming more focused on process management. This high-level goal can be further broken down into increasing visibility over existing processes, facilitating the design and collaboration on to-be processes, as well as cutting down on external consultants costs related to process management. 

Furthermore, we are using Signavio for our enterprise architecture as well, in order to increase visibility over how the different IT systems used in the company are supporting different processes. 

How has it helped my organization?

SAP Signavio Process Manager has a strong basis for creating a process organizational structure (process owners, process managers). 

Visualizing and collaborating in one place on all cross-functional processes has led to an increased understanding of how everything connects (especially through the use of previous and subsequent processes, but also through the use of the "call activity" function within the BPMN models). 

The centralized dictionary has further helped with standardization of items such as roles at a global level.

What is most valuable?

One of the most valuable features was the possibility of not only collaborating with the other system Process Managers and also with non-licensed users (whether Collaboration Hub users or other external users). 

This functionality ("invite anyone for feedback") has substantially increased visibility over work-in-progress when it comes to process modelling and overall process management and it decreased the time spent on giving and receiving feedback through emails and through sharing screenshots/.ppt files/Visio files etc.

What needs improvement?

The user management functionality in Process Manager is not as user friendly as the one in the Collaboration Hub. The design, although good compare to other solutions on the market, is not as great as that of the Collaboration Hub. 

Furthermore, the integration with SharePoint Online doesn't offer the same benefits as the one with SharePoint classic, meaning that when using the search functionality of "search in content" you will not get results of the text within the SharePoint Online documentation.

For how long have I used the solution?

I've used the solution for seven months.

What do I think about the stability of the solution?

We have not experienced many issues (if any) so far, however, we have also only started using this solution.

What do I think about the scalability of the solution?

The product offers good scalability options, especially with the SAP acquisition.

How are customer service and support?

Technical support offers prompt answers from our initial contact (sales representatives) to the consultant we worked with during the setup and training.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did use 2c8 Apps, which was not user-friendly enough and didn't offer a cloud solution. It also was difficult to collaborate/share content with the rest of the organization.

How was the initial setup?

The initial setup was straightforward, and although we used Signavio's premium rapid deployment, we could've most likely done it by ourselves.

What about the implementation team?

We implemented the product with the help of Signavio (10 days of consultation efforts).

What was our ROI?

I am unable to give an answer at this point as we are still only starting to work with Signavio.

What's my experience with pricing, setup cost, and licensing?

There is a rather high cost for the Process Manager licenses, however, costs can go down if there are more modules from the Business Transformation Suite added to the contract. 

Which other solutions did I evaluate?

We looked at up to 80 other process modelling solution providers. The top 4 vendors were Aris, Adonis, GBTEC, and Signavio.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Thomas Kuhn
Head of CoE Process Management at a healthcare company with 5,001-10,000 employees
Real User
Top 5
Helped us to understand the complex processes and procedures to make problems transparent

Pros and Cons

  • "As a business transformation suite, Signavio offers a number of integrated helpful tools. The Process Modeler helps with the conceptual work, but is directly integrated with the components of the Workflow Accelerator (Automation) and the Process Intelligence (Mining). This makes Signavio an indispensable service package."
  • "Signavio already offers a wonderful range of functions. If variant management and customer journeys are optimized, Signavio can definitely bask in the glory of BPM tools. We also see optimization potential in the management of licenses, e.g. no named users but rather floating licenses and integration into the company's active directory."

What is our primary use case?

We use Signavio for group-wide digital transformation and standardization. As the largest private hospital group in Switzerland, we are dependent on keeping pace with digitalization and new business models. Signavio helps us to absorb the complexity and to create effective solutions. the planning and deployment of RPA is also supported and simplified. A deeper understanding of the correlations can be achieved with the consistent use of Signavio and process modeling. This is necessary to continuously offer customer-centered services and products in the existing VUCA world.

How has it helped my organization?

Signavio has helped us to understand the complex processes and procedures and to make problems transparent. the consequent approach of process modeling and conception helps the company to increase the digital transformation and operational excellence. The conceptual work in the field of digitization and IT-alignment has improved extremely and the quality has increased, which in turn leads to cost savings and time reduction. This in turn leads to a process-oriented approach to thinking about the whole company.

What is most valuable?

As a business transformation suite, Signavio offers a number of integrated helpful tools. The Process Modeler helps with the conceptual work, but is directly integrated with the components of the Workflow Accelerator (Automation) and the Process Intelligence (Mining). This makes Signavio an indispensable service package. The Workflow Accelerator helps to quickly and easily improve efficiency and automation without the need to customize expensive ERP systems. Process Intelligence helps to get deeper insights of process behaviour.

What needs improvement?

Signavio already offers a wonderful range of functions. If variant management and customer journeys are optimized, Signavio can definitely bask in the glory of BPM tools.
We also see optimization potential in the management of licenses, e.g. no named users but rather floating licenses and integration into the company's active directory. Especially in the area of workflow accelerators, where processes are automated and users are only involved on a monthly basis, named user licenses to become extremely expensive.

For how long have I used the solution?

I've known Signavio for over five years.

What do I think about the stability of the solution?

It's always running. I've never major problems regarding availability or stability.

What do I think about the scalability of the solution?

Scalability was one of our main criteria in the evaluation. Signavio best met this criterion.

How are customer service and technical support?

The technical support is excellent!

Which solution did I use previously and why did I switch?

We had another one in use but it didn't provide the same functionality and couldn't offer the simple scaling as Signavio does.

How was the initial setup?

The initial setup was very quick and it was an easy introduction to start with the first work!

What about the implementation team?

We have set everything up with our internal know-how but can confirm that there is a strong support team at Signavio.

What's my experience with pricing, setup cost, and licensing?

Please check your scope of application and choose and negotiate the right pricing model 

Which other solutions did I evaluate?

Adonis, ARIS, Bizagi, Visual Paradigm, iGraphics.

What other advice do I have?

Just have fun with a great tool!

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free SAP Signavio Process Manager Report and get advice and tips from experienced pros sharing their opinions.