SAP Signavio Process Manager Reviews

SAP Signavio Process Manager is very responsive. 

The tool's navigation could be improved. 

I have been working with the solution for a couple of months. 

SAP Signavio Process Manager is stable. 

The tool is scalable and my company has 15 users for SAP Signavio Process Manager. 

We have one to two people involved in the product's maintenance. 

I would rate SAP Signavio Process Manager an eight out of ten. 

We are using Signavio mainly in the context of tax compliance management systems. We are supporting clients by documenting their processes, risks, and controls within Signavio. We also use Signavio to import processes into a workflow management tool.

Signavio is only a part of what we are doing, maybe 10% of a project. What's important for our clients, however, is to get that transparency about the processing. This is really the success we can show by using BPMN modeling.

This product helps change the way we approach business transformation. I don't know if it's really the Signavio tool itself. It's the BPMN modeling. This helps with convincing people and supporting them throughout their transformation.

Signavio's way of handling is really an advantage. It's quite easy to use, without too much training. That's the main point for me.

It's quite difficult for clients to change from describing their process in variety to a process modeling tool. This tool helps convince them in the projects, by using BPMN modeling, which is a close step of automation. There's a code that can be machine-read and so used for further automation.

My team does not use the process intelligence function but other colleagues of ours do use it. It's helpful, but there is still a long way to go for Signavio to be a leader in this area. There are other tools.

I think the intuitive handling is an issue which they should be more focused on, especially as we have issues with the glossary. If you want to implement Signavio within procedures in contact with other software, it's quite difficult to integrate and you will have several points where you have to double and triple the work because you cannot maintain the data centrally. With other solutions, we can integrate it and have only one data transfer, to import and export with other solutions. A glossary is still limiting us.

From time to time we have performance issues with Signavio, but in general it's stable.

Their technical support team is quite responsive but we are so deep in the details that we are really challenging them. I think my team in some cases knows much more than their technical support.

With regard to BPMN modeling, I would rate it a seven to eight out of ten. With regard to other functions, I would say four to five.

We've had a restructuring in our company last year, so a lot of functions that have come are quite new and a lot of new staff are being hired as well. It's particularly useful to have this repository of processes so that new staff can get on board easily and use the knowledge that's available to start working immediately.

There was a lack of clarity at our company, in terms of how certain transactions were supposed to be done. I think with this step-by-step approach in terms of process definition, as well as the ability for people to access the repository easily, we can remove any doubts of how they should be doing their work.

The solution will enable us to carry out the entire process environment life cycle in a unified manner, although we have not gone to that full cycle yet. We are just able to document our new processes as per the new business model that we have. We hope to complete the circle to go into improvement analysis next year, followed by a new version of their processes.

The solution functionality gives everyone in our organization what they need. One way or another, people are sort of developing their business processes on their own, but it differs from department to department. Now, we have a consistent way to model the processes and communicate them. It is now in one unified language.

We have not needed to make changes to our processes yet, but I think as people model their processes, they already see at the outset that there are possible improvements that can be made.

Employees are more productive because they can do a transaction without any ambiguity or issues down the line.

Signavio is approaching the point where its collaborative features will help to create a process-centric mindset. The good thing is the fact that you can raise comments on processors, which gives a lot of power to the end-users. They can say which areas need to be improved or get back at the process modelers to improve their processes in the future.

The fact that the repository is available on the web is the most valuable feature. It's a very simple tool. If you can use something simple and visual, you should be able to use the model as well in Signavio. It has the ability, for example, to track versioning control, so if you make updates to the processes, you have the ability to track the versions as well.

We had a solution before that was not as easy to use. A recent internal survey showed that people have found that Signavio is much more user-friendly. One of our goals was to make sure that our own staff is able to learn a model as opposed to relying on external resources. Our staff was able to be trained on how to use this tool and the model they own for themselves. In terms of ease use, it's very good.

I think the biggest selling point that Signavio talks about is its collaborative aspect. However, there's still a lot more improvement in terms of what they can do, how they receive comments, address comments, whether they actually provide feedback, etc. There is still a little bit more improvement to be made on those areas.

I think it's been very stable so far. There have been no crashes or other issues. We're happy with their regular updates.

Currently, we don't have that many users, so we can't yet test it in terms of scaling up. So far we have gone from ten users initially up to 50 modelers. We are also increasing the number of people accessing the collaboration hub. So far, so good.

Their technical support is very good. They have a very good way of accessing the users and are able to easily put our tickets forward to resolve them. On top of that, I feel that we still have customer success managers as well who check in periodically to see whether we are happy with the solution overall and see how they can help out with that.

We had an older solution that was not as easy to use and our staff was not able to learn how to use the previous tool. With Signavio, one of the selling points is that everybody comes out of a one to two-day training able to model their processes. You get that ability to do it yourself and start modeling very fast.

Our experience was that we used Signavio's own consulting team to do something called a rapid deployment. This was a quick and easy way to introduce Signavio into the organization. In just a few days, they came on site and talked to us to understand our context and situation. Then they could configure the entire solution. It's a very easily convertible solution anyway. Nonetheless, they walked us through it and it gave us the confidence to use the solution.

I think we're spending about $150,000 a year on licensing costs.

I think we were looking at a few state-of-the-art vendors that are out there. They were famous ones like Bizagi, KiSSFLOW, etc. Signavio ticked all of our boxes because you have the ability to model in open formats, such as BPMN, they have a web-based portal, and it was simpler. The other solutions can get a little bit more complicated. This one was a simple, easy to use software that was good for us.

If you are thinking of a solution where you don't have to be dependent on external resources through the modeling part and you want to be more self-sufficient, Signavio is the way to go. It enables you to get your own staff to do the process documentation easily. The most important thing is that we're able to update the processes periodically, which is what we wanted. We didn't want an obsolete processing repository after a few years. We want to give the incentive to staff to update them. That's one of the major reasons I would say you should adopt it.

I would rate this solution an eight out of ten. It's still a developing product and I have confidence that there is still a lot of room to improve. Of course, I'm not using the Velocity Edition yet, so I do see a lot of things that are improving in terms of integration aspects. They look and feel the same. They've integrated all the different modules. I hope that I would be able to give the Velocity Edition a nine out of ten. I think one of the issues was the fact that the solutions looked different because they brought different modules. Now, however, the new one addresses them in a more integrated fashion. The user interface is a bit lacking, which is why I only gave it a score of eight of ten.

We use the solution for data modulation and validation.

The solution is user-friendly and has efficient process manager, collaboration, and intelligence features.

The solution's reporting feature could have customization options. Also, it only supports a few modeling tools like BPMN and VAC. Additionally, it is challenging to establish connections while carrying out processes like events and active task objects. Its process intelligence features should provide complete data as well.

For license renewal, they take a day to reactivate the services. It affects the functionality we have developed with the external application regarding fetching the relevant data.

We have been using the solution for two years.

I rate the solution's stability seven and a half.

It is a scalable solution. We have five users in our company.

The solution's technical support team is good. It replies to us within a few hours whenever we raise any issue.

Positive

In comparison, ARIS has multiple sets of models. Also, the visualization of models can be done using the BPMN and EPC processes. In addition, it has a data monitoring model, which is not included in SAP Signavio.

We start with implementing the solution once we get access to its licenses. Further, we use the agile process for deploying it.

The solution is user-friendly. Although, it doesn't provide a custom view for reports, and we have to use third-party tools. They can have a better structure for database folders and repositories. 

We use this product in our Integrity and Compliance Organization. The product is not rolled out throughout the whole company. When I changed my job I brought Signavio with me because I started using it in another department and thought it made a lot of sense to have it in our Compliance Management Systems Processes. It is a way of documenting and sharing the processes with the compliance community.

We haven't started the life cycle improvement because we are still working on the as-is process documentation. 

We use Signavio to create our processes for digitalization and software development, also, for the improvement of the software we have. We have both, software improvement and process improvement for our compliance platform, for example.

We don't cover the use of business transformation. In our area, we work in the way of the process documentation and the sharing of the information with the Collaboration Hub, but in another department, they use, for example, Workflow Accelerator for the cloud migration and the transformation process.

The most valuable feature is that this is a 100%, web-based software as a service solution. This was the reason we chose Signavio. We are working in different countries, so we need a product that is easily accessible from everywhere and is easy to use, especially in collaboration for all users. It can't be complicated.

For me, it's really easy to use this product, and it helps to model processes and to comment on them.

I love the collaboration function, especially the option to invite people who don't have any users on the licenses. This is beneficial to use and work on processes and model processes.

The user administration, the user-group administration, and the license models need improvement.

In discussions with other departments or people, a problem that I always have is the license models. They are called licenses.

This solution is stable. We have not had any issues or bad experiences, and also the support is very good. If we had an issue they would help resolve it.

This solution is scalable. It has increased from when we started with only two licenses for our department, to now having three more departments with ten licenses throughout our company.

The Signavio technical support is very good.

The initial setup is straightforward. You can set it up in the way that you want if you know it.

Not everyone should set it up on their own. If you have your administrators and people who know the system then they can set it up the way that you want.

Also, you have the support available from Signavio.

Signavio is not a strategic investment in the company. It's more for us and improving our work environment. It's a tool used to assist us in the documentation, knowing what to do and in the sharing of information. These are the benefits that this solution provides.

It's not an investment in the monetary sense, but the investment is to have a tool that we can use to become better in our process and especially in finding software. For example, when you know your processes, you know what you want then it's easier to look for different software to suits your needs.

I know other models, that have concurrent licenses, and I love it. It would be easier to promote it in this way.

When I was looking for a new product, I had a difficult time finding a solution that covered one hundred percent of the service. Also, it was a challenge to find a good configuration, mostly in the customization, which costs money when you want to set it up in your own way.

Signavio was really flexible and very customer-minded, and this is what I really liked. 

It is so easy to use, with good support.

There may be other solutions that have more functionalities, but for me, this is not what I was looking for. I wanted to have a product where I knew what I was purchasing, I didn't need extra features adding to the cost. 

We haven't used the process intelligence function.

I don't use all of the functionalities, but with what I have used, I would say that it's a product that I like to work with. There are some small points that I would change or think that could be better, but they are minor.

I would rate this solution an eight out of ten.

We use Signavio as a documentation tool so that everybody gets an overview of all our processes: this is the input to the process, this is the output, and these are the people who are involved in this process.

We want to use Signavio more and more as a process tool to document how long a process runs, and maybe to see how the KPIs are running.

Before we had Signavio, we didn't have a single source of truth. Nobody in our organization wanted to use the old tool anymore because it was not user-friendly. With Signavio, we have a tool that the employees like because it's easy to work with. For example, in the Process Manager, everything is drag-and-drop, making it really easy to model processes. It's also easy to approve processes from the process owner. These functions are much easier than in our old tool.

Signavio Process Manager also helps bridge the gap between operational excellence and customer experience. When you have all your processes documented in the tool, if there are any operational problems, it's easier to fix them. Everything is defined—every role and every responsibility—making it easier to find and solve a problem.

I really like the Collaboration Hub because it's so easy to communicate. And what is really important is that you can use it asynchronously. It doesn't matter if you're working in Italy or in America. You are using the same process and you can speak about the same process. 

I also really like the fact that even if you are just in a draft version, you can share your process with others, so that they can comment on the process, and then you can continue working on it and incorporate the suggestions of others in your process.

There is room for improvement in the reporting function. At the moment, for example, while it is possible to report on how many users you had in the last month, you can't use it to tell you how many users you had from the first week to the second week. This is really a drawback because when you have an activity to promote Signavio or BPI, it would be good to be able to measure how many people you had in the system.

Another issue is that you have revisions, and every time you save the process, it is a new revision. It would be better if we had full versions, so that when we approve a process it would be, for example, the 2.0 version. And when we work on it, it would be 2.1, 2.2, 2.3, et cetera. Once it's approved again, it would be 3.0. That way, you could see at a glance how many times a process was approved.

We bought SAP Signavio Process Manager in September 2019.

In its day-to-day operation, the solution is really easy and helpful to use. But in the last few months, we have had a lot of performance issues. Sometimes Signavio has not been available for many hours. That happened three or four times within six weeks and this had led to acceptance problems.

We currently have about 1,000 processes in Signavio. The tool makes it easy to get an overview of the processes and it makes it easy to handle such complexity. If you only have 30 processes, it might not be necessary to have a real process management tool, but the more processes you have, the better it is to have such a tool.

We have 50 people working in Signavio and we want to increase the intensity of its use but without increasing the number of people who are modeling. The more people we have, the more complex things become. It is not easy to have all the people in meetings to keep them updated.

Signavio's technical support is good. We have used it often and most of our issues were solved. Sometimes there have been things that can't be solved and they have been added as a feature request. But overall, the support is good because every time you send them an issue, you get feedback about it.

Positive

We used BHC Vision. One of the reasons we switched was the fact that, with Signavio, everybody sees the processes well, in terms of modeling. Before, we only had a sequence flow from top to bottom, but now we have processes within lines and you can see, at the first glance, who is responsible for a given step.

I was not involved in the decision to buy Signavio because I was not in the organization at that time. However, I was the project manager for the implementation. I joined the company two months after the decision to go with Signavio, and I set it up.

The setup process was complex because there are so many things you have to keep in mind. There is the configuration of the system, and not only making the tool available, but the roll-out of the processes, the training, and learning all the interfaces.

In addition to me working on the setup full-time, we had an additional person who worked on it half-time. We set up the system and configured it according to the requirements of our organization. Of course, for the BPI content and the processes, there were more people involved.

We had an old tool where we had all our processes and then we had to transfer all the processes from it to Signavio. In the beginning, we thought we would do it in less than a year, but that was not manageable. It took us more than one and a half years to go live.

Due to the fact that Signavio is now part of SAP, the prices have been raised. I don't like that, of course, because we're a customer. 

And what I really don't like is that when they introduced their customer Journey Modeler, we signed up for a beta version and they said to us that we could use this version for the next year without having to pay anything for it. Three months later they said, "Okay, so now the beta version is finished and you have to buy the licenses." And those licenses are really expensive. In comparison to Process Manager, it's not reasonable. The customer Journey Modeler is more than twice the price of Process Manager, which is a lot.

Don't do everything on your own. Ask for help at an early stage. If we had involved Signavio's consultants at an earlier stage, we would have benefited from their best practices that they have learned from working with other customers. We should have trusted their evaluation because Signavio said, at the beginning, with our scenario, that we wouldn't go live in less than a year, and after a year we agreed with them that we wouldn't manage to do so. But it does take time and effort to run such a project.

We don't use the solution to identify and quantify issues during the customer journey. At the moment, for us, it's really only a documentation tool. But of course, in the future, when our organization is more customer-centric, we'll definitely use this.

My task is to form a package of documents describing the activities of the company as a whole. This is done for one purpose, as I understand it, to raise the market value of the company. This is the ordering of processes, provisioning a certain systematicity of processes and their description as well as polishing the API belonging to these processes.

We recently switched from on-premise to cloud.

At the moment, I am in the process of migrating documents into Signavio.

Today, our company is transforming internal processes. We are rebuilding and optimizing many processes, but it should be a continuous process. Today, we are undergoing changes in the description of codes. We are changing the site and many processes are changing accordingly. As a process manager, I envisage possible gaps where the infrastructure changes between operational units, the customer service unit, and customers. I participate in all these processes, shaping future changes, with one goal in mind: Minimize gaps between operational excellence and customer experience management.

Since my company works for external clients, all our processes are geared towards maximum customer service, improving it and performance. Describing these processes, we strive to improve them, or at least not to drop them. At the same time, there is an already developed matrix of key target indicators. Naturally, I focus all operational divisions on them. We have about 15 operational divisions involved in customer service. For example, my company is engaged in the delivery of pizza. We measure how much time we spend on delivery for one client as well as a pool of customers, the amount of pizza delivered for a certain period, etc. We are overhauling internal processes with the help of Signavio, trying to improve our indicators.

The benefit of this application is that I can describe processes and immediately form normative documents for these processes. For me, this is definitely a plus. Сurrently, I work in a company that is not involved in the structural alignment of business processes. They have huge gaps in this. Nothing is described and there are no norms. Therefore, the formation of regulatory documents, rules, and descriptions of processes, not only in graphic form, but also in documentary form is an absolute plus. I have not found this in other process programs.

There is a need for more varied access packages. The access packages that I have used are not cheap enough. They also provide a complete set of tools that are not always used. Sometimes, you need more segregated things, e.g., Signavio includes functionality for a company that has not yet matured. Since there are no basic packages, the company must pay for a package that is not fully used. Typically, process management is started in a company of a certain maturity.

I have used it for more than three years.

The stability is good. I do not see where it is possible to improve in this area. Reliability, availability, and stability are at a high level

I would suggest more opportunities for integration with other products, especially in the field of migration from a program to Signavio.

I haven’t worked with Signavio support.

I have used ARIS, Lucidchart, and draw.io. I used a different solution at every company that I have worked at.

It was easy enough. I liked the simplicity and usability of the program. It was not difficult for me, possibly because I am already a trained user.

The deployment did not take long. At most, it took up to half an hour.

I always suggest possible improvements and alternative development options or changes in the transformation process. Very often, I do mathematical calculations for this to show the financial benefits of implementing a process one way or another. For this, I naturally use Signavio tools for graphically displaying processes. 

Although Signavio is a feature-rich solution, it is expensive for companies who haven’t reached a certain maturity level in their process management initiatives.

I have worked and reviewed various applications, such as ARIS, and web applications, such as Сamunda, draw.io and Lucidchart. They have quite large options of use from free to more advanced versions. They integrate quite well with each other, but the functionality is limited. There is no way to form a document that verbally describes a process. These are not the main differences, but this function is critical for me at the moment. My task is to form a package of documents describing the activities of the company as a whole.

Signavio is quite a useful application and easy to use for companies who already have a certain level of maturity or who have decided to implement process management. I highly recommend it. Considering my experience with Signavio, I would rate it as nine out of 10.

Our order-to-ship cycle time process is already built up. We only work on its improvements.

We are working to help our customers with manufacturing use cases from areas such as the automotive sector, mechanical engineering, production, and OEMs. Most of the time, it is end-to-end processes.

Our specialty is supply chain management on operational manufacturing, and in this environment, we usually use Signavio to model end-to-end processes.

I would rate the ease of use for this solution at five stars. The customers are more open to actually work with the product and in the product landscape because it's so easy to use compared to other products, where changes and remarks are very intransparent. This is a big advantage to Signavio.

We worked together with Signavio for a customer and six months ago they had nothing. That was a complete greenfield approach. I would say from March this year up to November they began with zero users to now it's a complete 180-degree change. They started from nothing and now everybody's using Signavio, communicating and collaborating and modeling their processes.

With regard to the solution’s integration of process modeling, mining, and automation, we usually get started from a maturity-level point of view. We've got our own framework to independently assess different customers process landscapes, and this is firstly done by our maturity level questionnaire, then intense interviews and workshops, and by having a thorough look at the data documents. It's pretty much hands-on and a lot of talking.

This solution enables us to carry out the entire process-improvement lifecycle in a unified hub, otherwise, we wouldn't use it.

I think that this solution gives our users everything they need in terms of functionality. In my opinion, it's customizable enough that you can realize your own ideas, but it's also standard enough that you don't have to make too many changes.

The usability of Signavio is at a very high level.

The Collaboration Hub, which helps us in terms of being able to communicate with our customers, brings everybody into the tool and close to the process, allowing them to comment and to implement their own processes. That is very important for us because that makes the process-based change really successful for the customer.

Signavio one hundred percent underlines the mind change that is required to implement a successful process landscape.

We very often face situations where Signavio comes to its limits. One of the most important points in Signavio that would be a great change would be the management of variants of the process. This is very unhandy at the moment and what would bring a benefit to Signavio, as well as to the customer, is an even closer integration of the collaboration tools. These are the process manager, workflow accelerator, and process intelligence.

We are using the process manager and the Collaboration Hub.

This is a solution that we deploy for our customers.

I have no worries with respect to stability.

It's always a little work to scale this type of solution. When you start with, for example, two modelers and a handful of collaboration app users, it's very easy to handle. If you scale, you have to think of different aspects like user management or rights and so on. That said, we have had no problem with scalability.

We've implemented Signavio for companies with about one thousand employees. We have also implemented Signavio for a company with fifteen thousand employees and the scaling never was a problem.

I had a situation last year on the 24th of December, which is Christmas Eve in Germany. Usually nobody is working. I had a problem with my workspace and I rang up the support line. One hour later, everything was absolutely fine. That was really the best customer service impression I've ever had.

I personally found out about Signavio about seven years ago and just followed the company, their internal roadmap, and the development. I liked what I saw because they kept the pace over the last six, seven years.

But in general I had worked and I'm still working with different solutions. It's most important that we can work with the tools the customer requires.

From the technical point of view, it's very simple because as soon as you use a cloud solution, you don't have to worry about anything.

From the hands-on and from the working point of view, it might be a little bit difficult if you have never worked with BPMN. However, as soon as you get into it and based on the help Signavio or the tool provides, as soon as you start to work in it, it is pretty straightforward. If you're a motivated user it might take one to two weeks and then you are fully functional in Signavio.

We just finished a proof of concept with an automotive supplier in Germany where we completed a very rough analysis of about two weeks. We tried, based on the process intelligence approach, to improve the procure to pay process. For example, in this process we identified a quarterly potentially for savings of about €70,000 ($77,000 USD). That's definitely a saving.

We also have a customer that started from a blank sheet of paper and now they have an entirely functioning process landscape. This is intangible and not really a money-wise benefit, but they gained a thousand people in the process landscape during half a year. That's amazing.

To get a more objective view, we did a study last year. This was an internal study where we compared seventy BPMN tools and in the end, there were four or five tools, depending on the use case, that we put on our internal chart list.

Signavio was one of them. Depending on the use case, there might be one or two tools that we also would recommend to a customer. From an overall point of view, Signavio just had the best evaluation based on our survey. When it comes to high-end tool functionalities, they are very close to each other. However, with Signavio, it was also the support, the service, and the prospective. They are really trying to build some good features into the tool over the next one or two years. I'm very sure that they will outperform even the other vendors on our shortlist.

Our clients are not currently using the process intelligence functionality because of a lack of quality data. However, some are starting to implement SAP this year and based on this implementation and the gathered data, there will be definitely a process intelligence or process mining approach. This will happen in the next two to three years.

From our internal BPMN survey of over seventy tools, I feel that Signavio is still a very good choice. That said, there is always room for improvement.

I would rate this solution a nine out of ten.