SAP Signavio Process Manager Room for Improvement
AS
reviewer2337936
Senior Risk & Compliance Manager at a tech company with 10,001+ employees
SAP Signavio Process Manager can be a little bit clunky. The solution’s pricing could be improved.
View full review »There is room for improvement in analytics. People don't realize it, but the world has changed in the last six to eight months. Customers want to see AI like ChatGPT and ML capabilities in all aspects of business processes and reporting. That would be my recommendation for any OEM in this value chain.
Reporting could definitely be improved.
I would like to see new features in analytics. I like that they analyze the process and give it to me visually, but I'd like the option to use DPMM instead of just DPC. I'd also like the option to have the process map laid out top to bottom instead of horizontally.
Especially a choice between DPMN and EPC as a format. Because there are some people who are very comfortable with the EPC notation. The process is very clearly event-driven. There's an event, there's an action. It's very simple to understand.
BPMN, which is the most popular business process notation, generally tends to have multiple frames. Actually, in multiple swimlanes rather. And those frames could each represent a particular kind of entity. Maybe it's an action, maybe it's an actor, maybe it's an event.
So there are two different ways of notation. I just like Signavio to give us the ability to choose that notation. Because some companies use BPMN and some use the EPC. And then, if the minute you make that change, I'd like them to give us the flexibility of having an already plotted or vertically plotted option.
Moreover, I would like to see improvement in the visual part. It's the piece that needs improvement. Currently, you can plot the diagram horizontally or vertically. However, I'd like the option to change the way the diagram is created, like switching between different notations.
View full review »AM
AmarMedavarapu
CEO at ABCDE Tech
An enhancement I would appreciate is broader integration capabilities. Beyond connecting with SAP ERP, the ability to seamlessly integrate with various backend ERP systems, such as Oracle NetSuite or Microsoft Dynamics, would be valuable. This integration should facilitate data retrieval and direct connections to both the process flows and associated documents. An additional feature that would be excellent is the capability to execute database queries or actions directly from within the VPN model. The capability to create a process map and seamlessly initiate actions like generating a sales order, triggering delivery, and managing the pick pack process – all within the VPN model, would be beneficial.
Buyer's Guide
SAP Signavio Process Manager
March 2024
Learn what your peers think about SAP Signavio Process Manager. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,847 professionals have used our research since 2012.
AL
Andrew-Lim
Managing Director at Optus
The Signavio Process Manager is a middle-range solution that is also capable of process simulation and workflow management. Whilst it may not be as strong as other products for certain tasks; For example, simulation-wise, it is probably not as strong as SIMUL8 Process Simulation Software. For complex workflow management, it's probably not as strong as Appian. It represents good value for money with strong performance.
If you wish to build a process-centric business from scratch then I think this product would be ideal.
Signavio has released a newer version of the Customer Journey Map which is way better than the previous version.
View full review »We've seem previews of the new 'Velocity Edition' which is the latest release and we are looking forward to deploying the process performance dashboards in the Collaboration Hub.
The solution can enable us to carry out the entire process improvement life cycle from a central hub. We use the Lean Six Sigma methodology for improving processes, but there isn't specific functionality in the solution, at present, to support this. More support for process improvement methodologies such as Lean Six Sigma would be good.
We are trying to get help to up-skill our modelers and show us how to use it fully.
I have worked in many different organisations and have always had a vision of trying to improve processes and having a solution like this that ticks all of the boxes.
SS
SandraSheppard
Lead Business Analyst at a media company with 10,001+ employees
One thing I'd like to see changed and improved — bearing in mind we do not use the full functionality — is custom reporting. One thing that I found is in order to get us mobilized, get the processes modeled and get the right information out, we have had to use the API to create some custom reports. I would say making the creation of custom reports easier for the end-user could make it a more versatile solution.
View full review »As we have only used the product for six months, it's too soon to tell what we'd like to see added in the future besides getting the solution fully deployed. At this point, we haven't fully explored the full functionality but it's got things like process manning capability and intelligence capability which we haven't even tapped into yet.
DN
DeenNajimudeen
Assistant Director at Ernst & Young
For me, given I've got a lot of experience working with BPMN and other process management tools, in terms of the interface, I think there's a little bit more that can be improved to match what the conventional BPMN offers. I've been constantly trying to give this feedback to Signavio, to let them know that it needs to be more coherent with the original BPMN version of the stencil.
View full review »SJ
reviewer19610421
Business manager at a non-tech company with 10,001+ employees
The main challenge is the lack of hierarchy or structure in defining the roles, organizations, and applications. This limitation hampers the ability to assess the impact of automating processes or changes in organizational structure. It would be beneficial to have a defined leveling or hierarchy system to facilitate better understanding and analysis. More openness and flexibility would enhance its capabilities.
View full review »AS
AndreeaSoloi
Process Excellence Manager at a healthcare company with 5,001-10,000 employees
The user management functionality in Process Manager is not as user friendly as the one in the Collaboration Hub. The design, although good compare to other solutions on the market, is not as great as that of the Collaboration Hub.
Furthermore, the integration with SharePoint Online doesn't offer the same benefits as the one with SharePoint classic, meaning that when using the search functionality of "search in content" you will not get results of the text within the SharePoint Online documentation.
View full review »FJ
reviewer1775184
senior cCo-Founderonsultant at a computer software company with 5,001-10,000 employees
The workflow automation of the solution is an area of concern where improvements are required.
SB
SarahBullen
Head of Business Analysis Design and Engineering at BBC
The user interface for the collaboration hub is antiquated and should be improved. It feels sort of 90s and I think there is more that can be done with it.
I would like to see more support for targeting efforts in terms of resources. One of the things we've done for ourselves is added an attribute to indicate where the process is from. This means that we can do a bit of a heat map of where we've got processes modeled and where we haven't. This gives us the ability to target particular areas of the business. There could be something more on the reporting side of it for the processes you have captured or processes that might be work in progress to see where to target your effort because you don't always have lots of resources to spare. So it's more around targeted efforts.
View full review »VM
VikasMheoe
Manager, ERP Deployment at a wholesaler/distributor with 10,001+ employees
There is no documentation available. It is not easy to learn the product. We face a lot of difficulties in understanding the tool.
View full review »SM
Simona Machačová
Process engineer at Siemens Industry
The solution is complex. Signavio doesn’t provide the scalability that small businesses need. The solution is hard to use. We need some specialists. I rate the user experience an eight out of ten. If we want to get data, evaluate it, get insights, and make changes, we need someone skilled.
View full review »TK
Thomas Kuhn
Head of CoE Process Management at a healthcare company with 5,001-10,000 employees
Signavio already offers a wonderful range of functions. If variant management and customer journeys are optimized, Signavio can definitely bask in the glory of BPM tools.
We also see optimization potential in the management of licenses, e.g. no named users but rather floating licenses and integration into the company's active directory. Especially in the area of workflow accelerators, where processes are automated and users are only involved on a monthly basis, named user licenses to become extremely expensive.
AB
AlejandroBasterrechea
Procurement Lead at a tech services company with 10,001+ employees
I would like to see more predictive analytics. The tool already has all the process maps, but it could offer a more proactive improvement offering. For example, they could put a little bit more machine learning behind it.
View full review »SS
StephanSiegwart
Process Engineer at Swissgrid
For us, it would help a lot if this solution had floating licenses. I would consider this to be my number one improvement because we try to involve as many people as possible in modeling, rather than having them just consume work that other people have done. We feel that it is important for people to identify with the processes, and with what we model, so it requires that we have a lot of licenses. If we had a floating license or a concurrent license, then it would help a lot.
View full review »JR
Jon_Robinson
Director at Celeris Software, Inc.
The ease of use for creating business process models could be improved because the modelling interface is crude and primitive. SAP Signavio Process Manager needs better automatic rendering of data.
View full review »GL
reviewer1683291
Senior lecturer and researcher at a university with 1,001-5,000 employees
Typically, a business process management suite would cover the whole lifecycle, from discovery to optimization and operations. This is running on the process server and providing some kind of low-code environment for developing business solutions. I think the latter part is missing, where SAP Connector comes in. Specifically, the execution of processes is missing, where you would design forms to take orders. This is typically part of some development environment for the process server to run processes from out of the models.
View full review »AS
André Sutter
Head of Business Process Management at a manufacturing company with 1,001-5,000 employees
- There are some small graphical bugs, but they are addressed immediately by Signavio to their product development team.
- The Stanard process model based on best practices would be helpful. Especially if there are no processes in place already to have an outside view on best practice models.
- Document management system to mange templates, checklists, work instructions. upload is possible but no version control etc. Signavio is not a document management tool yet.
- Focus also on other big ERP solutions (not just SAP).
JB
JennyBruhin
Business Process Consultant at Hirslanden
There are two main features I like to see implemented/further developed in the SaaS solution, which would bring a great value to our present business case.
On the first hand, I would like to see the inclusion of some document management functionalities. Even though Signavio focusses on process management, processes are often accompanied by loads of documents. With our current solution, we link the DMS system with Signavio, nevertheless, an embedded solution of DMS with Signavio would certainly bring more benefits and better operability to the overall solution and its end-users.
On the other hand, a more user-friendly solution could be targeted with process standards and process variants compromising the overall process architecture. On the level of the process manager, it would be very convenient if standardized processes / or standardized parts of processes could be treated differently from process variants and be "marked" as such. Especially if standardized process parts are implemented in completely different (end-to-end) processes, a marginal change of the standardized part would be translated in all those other processes, where the standard process part is implemented. In the current status, process modularization needs to be performed, where the standardized parts are linked to from any other (end-to-end) process. On top of this, reports could be drawn to measure the % of standardization across all processes, including also standardized process parts in the analysis instead of just those processes, which are standardized end-to-end.
OK
OliviaKleine
IT Team Assistant for Integrity and Compliance at TUI Group
As a standard user, I would really like to have more flexibility in the visualization, especially on the main page of the Collaboration Hub to make it easier. I would like it to show cycles and other things, rather than just boxes and arrows.
I would like to be able to include images in the documentation.
View full review »SN
SanjeevNellicherry
Operations Change at Morgan Stanley
There are a couple of things that could be improved. First, I think the interface itself can improve a bit. I think the interface is still stuck about a decade in the past, if I may be so brutal about it. Some of the buttons are really small, so you can't even see them. I think it needs upgrading to the 21st century with apps and the way we use mobile phones.
Secondly, although the navigation is fine and the customization is absolutely phenomenal, it is difficult to create different perspectives and views without having to take the data out of the system and use a BI tool. Those would be sort of the two main things from my perspective.
View full review »The tool's navigation could be improved.
View full review »ME
MarinusEber
Partner at PricewaterhouseCoopers
I think the intuitive handling is an issue which they should be more focused on, especially as we have issues with the glossary. If you want to implement Signavio within procedures in contact with other software, it's quite difficult to integrate and you will have several points where you have to double and triple the work because you cannot maintain the data centrally. With other solutions, we can integrate it and have only one data transfer, to import and export with other solutions. A glossary is still limiting us.
View full review »MI
Muhammad-Ismail
Operations Governance and Oversight at a consultancy with 501-1,000 employees
I think the biggest selling point that Signavio talks about is its collaborative aspect. However, there's still a lot more improvement in terms of what they can do, how they receive comments, address comments, whether they actually provide feedback, etc. There is still a little bit more improvement to be made on those areas.
View full review »GS
Gururaj Shetti
QA Engineer at a consultancy with 11-50 employees
The solution's reporting feature could have customization options. Also, it only supports a few modeling tools like BPMN and VAC. Additionally, it is challenging to establish connections while carrying out processes like events and active task objects. Its process intelligence features should provide complete data as well.
For license renewal, they take a day to reactivate the services. It affects the functionality we have developed with the external application regarding fetching the relevant data.
View full review »IB
InkaBarg
Senior Compliance Manager and IT Systems at Tui
The user administration, the user-group administration, and the license models need improvement.
In discussions with other departments or people, a problem that I always have is the license models. They are called licenses.
View full review »JK
Jana
Global BPM Professional at a renewables & environment company with 1,001-5,000 employees
There is room for improvement in the reporting function. At the moment, for example, while it is possible to report on how many users you had in the last month, you can't use it to tell you how many users you had from the first week to the second week. This is really a drawback because when you have an activity to promote Signavio or BPI, it would be good to be able to measure how many people you had in the system.
Another issue is that you have revisions, and every time you save the process, it is a new revision. It would be better if we had full versions, so that when we approve a process it would be, for example, the 2.0 version. And when we work on it, it would be 2.1, 2.2, 2.3, et cetera. Once it's approved again, it would be 3.0. That way, you could see at a glance how many times a process was approved.
View full review »VB
Vita Biletska
Process Manager at a non-tech company with 1,001-5,000 employees
There is a need for more varied access packages. The access packages that I have used are not cheap enough. They also provide a complete set of tools that are not always used. Sometimes, you need more segregated things, e.g., Signavio includes functionality for a company that has not yet matured. Since there are no basic packages, the company must pay for a package that is not fully used. Typically, process management is started in a company of a certain maturity.
View full review »MB
MarkusBurger
Manager at a consultancy with 51-200 employees
We very often face situations where Signavio comes to its limits. One of the most important points in Signavio that would be a great change would be the management of variants of the process. This is very unhandy at the moment and what would bring a benefit to Signavio, as well as to the customer, is an even closer integration of the collaboration tools. These are the process manager, workflow accelerator, and process intelligence.
View full review »The price can be made cheaper.
View full review »PH
Paavo Heikkinen
Business Process Manager at VAT
There are no major features missing from Signavio. Nevertheless, I would like to see an improved navigation feature in the Collaboration Hub. The current user experience for navigating between different process levels could be more intuitive. Navigation over the process structure is possible but requires a few additional clicks.
Moreover, the functionality to show different process variations with "views" could be improved to allow more customization of these views. I believe this would increase the user experience and administrative efforts maintaining these process variations.
View full review »PH
PaulHoward
Managing Director at Aqetas
If you're going to use the tool the way I'm using it, which is to work with businesses and capture what they're thinking, it would be helpful to be able to insert other objects onto a diagram. At the moment, there are the different symbols you can use with different features of BPMN, but if I wanted to cut and paste a slide or some images to help us show them, "This is what you gave me. This is how I've changed it into this," you can't do that. You can't superimpose images or other things into their graphic. I understand that it works well as a best practice for capturing a process, but as a communication tool, that would help.
View full review »GT
Gabriela Tsvetanova
Business Process Management at VAT
More Machine Learning and data algorithms for predictions could be involved in order to get a better understanding of the whole structure and tool.
It could be more flexible from a customization point of view, where the user is able to display only whatever he needs. More flexibility in the visualization, especially on the main page of the Collaboration Hub, would make it easier.
I would like it to show cycles and other things, rather than just boxes and arrows, in a more creative way.
View full review »MM
Matt Mueller
Global Business Process Management Facilitator with 501-1,000 employees
It is missing workflow functions. The actor's email is stored in maps, which makes it unusable.
The reporting is too slow and there is a limit of 250 processes. There are not many reports available.
The governance report is only available on the dashboard.
There is no metadata and everything is on a map level. Process owners have to be entered into a single map!
There is no functionality for variants of processes.
There is no "To Be" process functionality. We have established a time-consuming workaround.
The copy function is only a one to one process if you like to keep your revisions/versions. Folders cannot be copied.
The number of bugs has increased a lot and it is still rising.
JB
JanBergman
Team Leader Business Process Management at Laepple AG
I would like to see more integration with the process manager in terms of the workflow accelerator.
View full review »KP
KonradPiayda
Manager of Process and IT at Phoenix emobility
I would like to have the option to select the color of items and subgroups in the glossary because right now it is fixed. This is something that is really annoying for me. For example, roads are red, and red is a color for danger. I would prefer to choose my own color.
We would like to see support for using languages other than English because we use this platform in Poland, China, and Germany. Having to work in English is ok, but not everybody speaks it.
View full review »JS
JanisSteltner
Process Manager at a energy/utilities company with 51-200 employees
Signavio Process Manager needs to have an integrated document management system to better work with processes that rely heavily on documents and document flows.
If Signavio would create something like an external collaboration tool then it would definitely help us to communicate with externals about our processes in terms of what we need and what we expect from them.
I would like to see the capability for replies to comments within the collaboration hub, as opposed to only a series of comments that may or may not be related. That would be great.
View full review »TK
Thomas Kuhn
Head of CoE Process Management at a healthcare company with 5,001-10,000 employees
The licensing model could be better.
View full review »ST
SvenTurpes
Group Accountant at HUGO BOSS
There are a few bugs when you use the Microsoft Surface Hub with the big screen.
View full review »PY
reviewer1174605
Business Process Architect at a comms service provider with 5,001-10,000 employees
SAP Signavio Process Manager's UI is not user-friendly. Its pricing is also high.
View full review »SW
reviewer1238784
Process Architecture Lead at a insurance company with 1,001-5,000 employees
The only thing I would really like to change is notifications. The collaboration and commenting features are great. However, I think it would be more useful for people to get notifications of comments straight away so we can react even quicker to them than we already can.
View full review »TR
TimReule
Process Manager at a wholesaler/distributor
We sometimes experience downtime or a dropped connection, so I think that the stability can be improved for the SaaS solution.
View full review »MB
reviewer1708272
Lean Manager at a tech services company with 51-200 employees
They should include a feature for collaboration. Presently, two people cannot work on one modeling process simultaneously.
View full review »SL
SverreLenes
Process Advisor at Statnett
From what I have experienced when I worked with a process team, we would like to work with dummy process diagrams. Right now, I don't know if I would set up a process as a dummy since it very often gets mixed up with diagrams in production. There are many process diagrams linked to the production environment. I would like to have some kind of sandbox to work with. That would be very good. I don't even know if they already have it, but I would certainly like that.
View full review »EM
EricMellahn
Business Process Manager at Chal tec
If you have a lot of tasks in the workflow engine then it gets a bit slow.
Being able to integrate the Workflow Accelerator with more products would be good.
View full review »AD
reviewer1290885
Technical Lead at a tech services company with 10,001+ employees
There are a lot of challenges with Process Manager. For example, we wanted to create a process map from an Excel sheet, but Signavio doesn't have that capability. I have raised this issue with Signavio support, but it is one of the bottlenecks we are currently facing. The solution has helped us a bit to optimize our process, but not fully.
Another disadvantage is that if you want to connect with SAP Solution Manager, you have to purchase a different license. They should have one tool that provides an end-to-end solution, instead of having it in bits and pieces. If it could be sold as one package, that would be really helpful.
In addition, Signavio doesn't support uploading process maps, the graphs, from Visio. If you have something customized in Visio, the pics are not in a compatible format.
Signavio is way behind its competitors. I don't know how things are operating since SAP took over Signavio, but there are a lot of areas where they have to improve. Those features I mentioned are needed now because of the global pandemic with people working from home.
I have given a lot of feedback to the Signavio support team and it seems they're working on it, but we have not received a solution that fully satisfies what we need.
View full review »SK
SemirKljajic
Quality Management at J Wagner
Part of the product that I think can improve is document control. That's currently not even possible. To work with documents we have something of a workaround using SharePoint. We made a SharePoint site with Nintex workflow in the background. I think if it could be possible to implement the document control right in Signavio it would become a very fulsome tool for a company. But right now we will just live with that workaround.
View full review »SM
StephanMuller
Owner at BPM Stephan Muller
It is sometimes difficult to find the match between what is possible and what is wanted, or what is helpful with the product, so better documentation may assist in this regard.
On the website, it is not clear how it is that I can upgrade to the Velocity Edition.
View full review »MZ
MichaelZilz
IT Consultant in House at Interseroh proserv gmbh
I would like to be able to link a single word within a textual description directly to the glossary. For example, I would like to be able to link the names of the objects in every subject to the corresponding entry in the glossary.
View full review »MV
MarkVoges
Head of Global Operation Excellence at a media company with 1,001-5,000 employees
I find it difficult to figure out how I can better align this solution with my KPIs. I would like to combine the most important KPIs in our processes together with the main Signavio tools.
View full review »EI
reviewer2275635
Consulting Manager at a tech consulting company with 51-200 employees
The product's pricing could be improved.
View full review »IS
Ibraam
Regional Director at a consultancy with 51-200 employees
It could use a better user interface, one that is more efficient.
View full review »NL
NickLudwig
Process Manager at DKV Mobility Services
We would like a better way to give users the correct permissions for processes, whether to view or design. At the moment, we have to click on every account and assign the permissions based on what they need to see.
Better documentation to explain the functionality would assist us with increasing the adoption in other departments within our organization.
View full review »MR
reviewer1238751
Sales Operations at a tech vendor with 10,001+ employees
I think where there is always room for improvement is the capability of integration with other solutions. For example, if we develop in SAP, or we have an SAP component that serves our data models we would like to integrate that. We model our central data dimensions and components in the SAP product. As far as I know, we currently have no direct integration with that to Signavio. We have integration to LeanIX that is providing our system landscape into Signavio. If we had one piece to provide us all of our data components in a more integrated way, it would be better.
View full review »Buyer's Guide
SAP Signavio Process Manager
March 2024
Learn what your peers think about SAP Signavio Process Manager. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,847 professionals have used our research since 2012.