SAP SuccessFactors Customer Service and Technical Support

YamenZarnaji
Head of SAP HCM Practice at Al Fanar
The solution's technical support is weak. They have not taken care to put in place any certified consultants that understand the system very well to support you when there are incidents. They seem to just add people that are new, fresh, and don't have a lot of information about the system. They don't have the real capability to solve technical issues. It makes the customers suffer. View full review »
reviewer1388325
SAP Offering Solution Architect at a computer software company with 10,001+ employees
Since it is on the cloud, the technical support required is pretty minimum for us. The technical support is provided by SAP and SAP Solutions it is generally okay. They don't need any technical people from their partners or the implementation company, due to the fact that it is provided by the product, which is the vendor who supplies the product. Companies may need them near the beginning of the implementation, for setup purposes to discuss items with the client. However, once it's established, the need for technical support of any kind drops off. View full review »
ChristopherOrilogbon
Solution Consultant SAP MM/QM & HCM SuccessFactors at C2G
If we had any issues that we were unable to resolve, we can always receive support from SAP. We raise an incident with them, and they respond depending on your priority. If you put priority one, it's almost an instant response. They reach out to you within an hour. On that call they asses the true priority level. If it's something we have to resolve as soon as possible, they will. While if it's something that is less of a priority, they will change the priority to something lower. But what I find is that at the end of the day, you always get a very good response from SAP. View full review »
Learn what your peers think about SAP SuccessFactors. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
438,246 professionals have used our research since 2012.
Darien Khairy
Sr. Supervisor HR at a comms service provider with 10,001+ employees
We were not happy with their after-sales support. Whenever we had an issue it was really difficult to get in touch with them. There was a problem with asking them about a feature or other things. They weren't as responsive as we would have hoped. During the installation of the system, they replied 24/7. However, after we deployed the system, it was not that easy to get a response. View full review »
reviewer1115727
Program Manager HR-IT at a transportation company with 10,001+ employees
Their technical support is okay. Sometimes it can take some time to get a response and it takes some time to resolve some issues. The service is good. View full review »
Ahmed-Haridy
SAP SuccessFactors Function Head at EOH
This solution has very good technical support. They are very professional, and we have a good relationship with them. View full review »
reviewer1023261
Talent and Career Development Manager at a financial services firm with 10,001+ employees
We haven't needed to use support yet. View full review »
NadaDrhimer
Consultant at a tech services company with 51-200 employees
The solution's technical support is good. View full review »
reviewer907932
IT System Analyst at a tech services company with 11-50 employees
Their technical support is good. View full review »
Learn what your peers think about SAP SuccessFactors. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
438,246 professionals have used our research since 2012.