The technical support here in Brazil is not really that great. I would rate it a two out of five.

For everything technical, they do a very good job. For anything related to the business area that requires more business knowledge, it can be difficult because they are more technology-oriented. From my experience, this is the case with everybody in this field. Too many people who implement such systems tend to focus on the technology and on the tools rather than on the business.

The technical support is good. 

Technical support is great. They are fast. This is due to the fact that we have a service level agreement with the SAS team.

SAS has a very supportive nature in India. We've used the local support as well as some support from the US. It's very good. 

I have never contacted the support team. 

SAS technical support is magnificent.

In my experience, we didn't use technical support at any time.

Technical support has been excellent. We are very happy with how helpful and responsive they have been.

We've never used technical support. I can't speak to how helpful or responsive they are.

The technical support services are good.

Seven out of 10 for the SAS Support home page and direct support.

Excellent service as usual from SAS.

The technical support is good enough. I don't think it's excellent, however, it is good enough. 

I would rate them high as they're good and quick.

I would rate them high as they're good and quick.

SAS support is good. I rate it eight out of 10.

Good.

3/10

Excellent. From installation to implementation, if there wasn’t a SAS consultant on site helping us work through the problem, they were very easy to get in touch with and very willing to help.

8/10

8/10

The customer service provided was valuable. Customer Intelligence Manager and Support team closely interacts with the company to make sure deployment and utilising SAS as smooth as possible.

I would rate 9/10. The technical team has always been responsive and willing to provide the knowledge they have to resolve issues.

4/10 - customer support experience has been quite poor. Perhaps this is to do with the fact that SAS India outsources its support function.

5/10.

5/10.