Sauce Labs Stability

RL
Director of Quality Assurance - Shared Service at a financial services firm with 10,001+ employees

This solution is very stable. It's generally up 24/7.

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Savio De Souza - PeerSpot reviewer
Sr. IT Architect at a healthcare company with 10,001+ employees

Latency hasn't been an issue for us. It's easy for us to go in and switch data centers if we need to. There was an issue two years ago, so we tried a different data center, but I don't think we've had to do that since we went live. We just let it run. Sauce Labs is one of the smoothest products we've integrated with and currently use. We haven't had any issues since we launched a little over two years ago.

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BL
Application Engineer at Discover Financial Services

The availability of Sauce Labs is really good. There have only been two occasions that I recall it being down, and that was specifically for their Apple devices. Other than that, there has been almost 100 percent uptime.

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Buyer's Guide
Sauce Labs
March 2024
Learn what your peers think about Sauce Labs. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,578 professionals have used our research since 2012.
MR
Lead Consultant at a tech services company with 10,001+ employees

It's stable. I used to run 100 scripts for a project on Sauce Labs, and it used to give me results in four hours without any major failures or a 96% to 98% pass rate. There were one or two things, such as the iCloud pop-up on the iPhones, that were causing issues.

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CC
Software Developer Engineer in Test at a retailer with 5,001-10,000 employees

We haven't had any issues. Sauce Labs has been more reliable than we have.

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Joel Alonzo - PeerSpot reviewer
Product Manager - Data & APIs at a marketing services firm with 201-500 employees

Back in 2018 or 2019, I would have said that Sauce Labs' stability is horrible. We even shopped around looking for different solutions around that time, after I had been on the team for a little bit. 

Whatever they've done since then, there has not been an issue. The emails I get that notify me of any sort of downtime usually come before my first client inside the company complains. That means I already know right away that it isn't on us, it's on Sauce Labs. 

Except for an outage last week that lasted a bit of time—but by that time everybody was gone for the weekend, so we didn't get hit too hard—in the past four years it has been perfect. I was asked the other day if we plan on getting a higher concurrency cap because people just want more of it, and that's mainly due to how available it is.

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SC
Vice President of IT QA at a financial services firm with 5,001-10,000 employees

Sauce Labs' stability is good. We haven't experienced any downtime.

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AM
Engineer at a pharma/biotech company with 10,001+ employees

The stability is great. When I first took over, I was trying to find any general maintenance Windows, etc. so our team could be aware. I remember posting the first few outage notices internally to our customers, saying, "Sauce Lab is going to be down for such and such." Probably because of our lack of adoption, any kind of instability concerns have been really insulated for us.

Latency has not been a concern. Once the pipeline gets set up, latency doesn't make too much of a difference because our development teams are attending their meetings or performing other work while the pipeline runs. Therefore, they are not overly concerned about the speed of what Sauce Labs can provide in terms of latency. At the same time, because the company is so archaic by modern standards with our automated testing footprint, any time savings over somebody going through and clicking the buttons by hand in an application is going to be greatly realized.

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AD
Senior Manager - Software QA at a hospitality company with 10,001+ employees

The stability is good. I haven't seen any issues with it. We haven't experienced any latency or downtime issues.

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JM
Automation Architect at a hospitality company with 10,001+ employees

It's pretty stable. We don't have any problems with the solution. We probably need more virtual machines internally, but that's not related to the performance or availability of Sauce Labs. When it comes to stability, everything is going great.

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SB
Senior Quality Assurance Manager at a financial services firm with 1,001-5,000 employees

I haven't heard anything about stability. It has been pretty fantastic.

Latency has never been a concern with Sauce Labs. Being in the cloud is super fast for any application, and we take advantage of Sauce Labs being in the cloud. If there was any latency, then it would be on the coding of Selenium versus the Sauce Labs application.

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Nitu Singh - PeerSpot reviewer
Test Automation Snr. Consultant at a insurance company with 5,001-10,000 employees

From a solution stability point of view, it's good.

We are able to run some of our tests in parallel on the solution, within the constraints of how many licenses we have. We have some 50 testing teams across our organization, and we use them. There has never been an issue with not being able to execute tests.

Latency, due to Sauce Labs being a cloud-based solution has not been a concern.

We did have downtime in late September last year, but it was because of our lack of knowledge in terms of the configuration. Sauce Labs support was really quick in responding and triaging and fixing it, which was really great.

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AP
LMTS, Software Engineering at Salesforce

Sauce Labs' reliability is one of the most important aspects of the platform. They have a status page to notify if there is any downtime. We rely on Sauce Labs because we have a continuous development process here, and we are testing code that comes out through Sauce Labs' emulators. 

However, we've had occasional performance issues. For example, there are times when devices need to be restarted or the UI takes longer to load and things like that. The virtual emulators and simulators have been good, and their hardware and infrastructure have been standing up well.

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AP
IT Analyst at a manufacturing company with 10,001+ employees

It is stable. We haven't explored all their platforms yet, but as far as we are concerned, we have seen stability.

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OB
Software Engineering Manager at a healthcare company with 10,001+ employees

This is a stable solution, I have not had any stability issues.

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PB
Tech Lead at a pharma/biotech company with 10,001+ employees

I haven't seen any downtime in the few months that I've been in this role, and we haven't heard any complaints about latency, but we've always used a cloud-based application. We wouldn't know the difference. We could compare if we had an on-premise version, but we've always used the cloud version, and it's the fast version.

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SM
Sr Staff Software Engineer, QA Enablement at a tech vendor with 501-1,000 employees

We run our testing on a daily basis and I don't think we've run into any stability issues. Nothing that I am aware of has been a concern.

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HR
Head of Automation R&D at Applause

Sauce Labs is pretty stable in comparison to other providers. We still get some issues every now and then or random failures, especially when there is a new OS or browser version, but it's not a big deal and we can easily contact Sauce Labs' support to get things fixed.

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reviewer1398594 - PeerSpot reviewer
Senior Software Development Engineer in Test at Autodesk, Inc.

We rarely had any downtime with Saucelabs, except sometimes our tests cannot connect through the tunnel. It's not always but once in a while and with some random tests only. Their support is really great, they always help us to diagnose and find the root cause of the problem. 

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AG
Quality Assurance Lead at ZX-Ventures

While we are still in the early testing phase, from what I have seen so far, I can say the solution is quite stable. There are no bugs or glitches. It doesn't crash or freeze. The performance appears to be very good.

That said, we still need more time to really dig into its capabilities. 

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it_user740730 - PeerSpot reviewer
Works at a insurance company with 5,001-10,000 employees
reviewer1396422 - PeerSpot reviewer
Senior QA Automation Engineer at Bleacher Report

Very good, up-time is near 100%.

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it_user174312 - PeerSpot reviewer
QA Director at Bridgetree
it_user479826 - PeerSpot reviewer
Lead Test Automation Engineer at RevContent

Actually since their service was so stable it helped identify some flaky tests. Before those tests were executed on bad machines so if they failed they would be executed again and then it would pass. But by running the tests on Sauce helped identified that the test itself was flaky so the tests were refactored into stability.

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AS
QA engineer at Siznam and Co

The solution is stable. However, due to the mentioned downtime, I've used BrowserStack and AWS devices before. In comparison, BrowserStack stands out as the top choice.

I rate the stability as seven out of ten.

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reviewer1394535 - PeerSpot reviewer
Lead Quality Analyst at Derivco

Stability-wise it's just okay. The speed of this software needs to improve a lot of possible.

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it_user824424 - PeerSpot reviewer
Lead Software Test Automation Engineer at a tech vendor

Occasionally there are issues with the stability of the Sauce Connect Proxy during Jenkins builds, which can cause builds to fail seemingly inexplicably, since determining the root cause is oftentimes difficult.

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it_user762057 - PeerSpot reviewer
Health Systems QA Automation Engineer (SDET) at a healthcare company with 10,001+ employees
it_user180798 - PeerSpot reviewer
QA Manager at a tech company with 501-1,000 employees

At various times, there are high-latency launches, or outright timeouts, but the Sauce Ops team has been pretty good about both 1) acknowledging the issue/investigation 2) working steadily to resolve it.

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it_user174360 - PeerSpot reviewer
Sr. QA Automation Engineer with 51-200 employees

No issues at all with the product's stability.

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it_user663543 - PeerSpot reviewer
Sr. Performance Test Engineer at a tech services company with 201-500 employees

We have not encountered any stability issues. SauceCloud is great.

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it_user661047 - PeerSpot reviewer
Test Engineer II at a tech services company with 201-500 employees

We encountered minor issues with stability from time to time but Sauce Labs continues to make improvements. Following best practices in our automated code also helps minimize stability issues.

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it_user498834 - PeerSpot reviewer
Web Producer at a tech company with 10,001+ employees

Initially there was some stability issues with IE9 combos but have since been resolved. They have excellent customer service.

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it_user835779 - PeerSpot reviewer
Test Lead at a pharma/biotech company with 5,001-10,000 employees

Over the last month or so, there have been times the service was unavailable at less than ideal times.

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it_user208599 - PeerSpot reviewer
Software Development Engineer at a computer software company with 501-1,000 employees

No issues with stability.

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it_user733761 - PeerSpot reviewer
Software Tester at a transportation company with 10,001+ employees
it_user285555 - PeerSpot reviewer
Software Developer Trainee at a tech services company with 10,001+ employees
it_user275085 - PeerSpot reviewer
Senior Test Lead at a tech company with 10,001+ employees
it_user770031 - PeerSpot reviewer
Software Development Engineer at a computer software company with 201-500 employees

We experience very infrequent issues with stability.

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it_user577092 - PeerSpot reviewer
QA Engineer at a retailer with 51-200 employees
it_user405354 - PeerSpot reviewer
Quality Assurance Engineer at a tech services company with 501-1,000 employees

We've had no issues with instability.

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it_user251007 - PeerSpot reviewer
Business Owner at a wellness & fitness company with 51-200 employees
it_user764325 - PeerSpot reviewer
QA Manager at a tech services company with 5,001-10,000 employees
it_user748629 - PeerSpot reviewer
Test Engineer at a media company with 501-1,000 employees

Some browsers doesn't support video playback which we use for some of our tests.

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it_user693618 - PeerSpot reviewer
Lead Automation Engineer at a wellness & fitness company with 51-200 employees
it_user568509 - PeerSpot reviewer
Technology Development Program Intern at a healthcare company with 10,001+ employees

Minor ones but they were on my end.

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it_user359028 - PeerSpot reviewer
Software Engineer at a tech services company with 51-200 employees

It's been stable.

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it_user356097 - PeerSpot reviewer
Test Automation Engineer at a tech services company with 51-200 employees

No issue with stability.

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it_user215688 - PeerSpot reviewer
Consultant at a tech vendor with 1,001-5,000 employees

They provide good information if there is any downtime needed, hence one can plan accordingly.

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reviewer1396425 - PeerSpot reviewer
Senior Automation Engineer / Senior SDET at Setel

The stability is excellent.

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it_user765375 - PeerSpot reviewer
Team Lead at a retailer with 5,001-10,000 employees
it_user702426 - PeerSpot reviewer
Snr Recruiter at a tech company with 51-200 employees

It is less stable when running parallel tests.

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it_user715854 - PeerSpot reviewer
Team Lead/Manager at a media company with 501-1,000 employees
it_user408771 - PeerSpot reviewer
Google Partner at a tech company with 10,001+ employees

We haven't had any issues with stability.

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it_user759027 - PeerSpot reviewer
Quality Engineer at a tech services company with 10,001+ employees

Yes. Sometimes, it is not stable.

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it_user761610 - PeerSpot reviewer
Software Engineer at a consultancy with 1,001-5,000 employees
it_user380931 - PeerSpot reviewer
Art Director at a marketing services firm

It's been stable.

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it_user765846 - PeerSpot reviewer
Quality Assurance at a tech company with 10,001+ employees
it_user762525 - PeerSpot reviewer
Team Lead at a tech vendor with 1,001-5,000 employees

Yes, it disconnects sometimes while the automation is running.

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it_user755598 - PeerSpot reviewer
Test Analyst at a tech services company with 10,001+ employees
it_user740562 - PeerSpot reviewer
Software Tester at a comms service provider with 10,001+ employees
it_user708351 - PeerSpot reviewer
QA Engineer at a tech services company
it_user738291 - PeerSpot reviewer
QA Engineer at a financial services firm
it_user708351 - PeerSpot reviewer
QA Engineer at a tech services company
it_user708351 - PeerSpot reviewer
QA Engineer at a tech services company

Yes, sometimes there were issues with the stability.

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it_user738285 - PeerSpot reviewer
-- at a tech company with 51-200 employees

We very rarely have had any crashes, but otherwise it is stable as a rock.

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it_user821070 - PeerSpot reviewer
MTS at a tech services company with 10,001+ employees
it_user708351 - PeerSpot reviewer
QA Engineer at a tech services company

There were no stability issues.

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it_user692865 - PeerSpot reviewer
Software Test Engineer at a media company with 501-1,000 employees
it_user771228 - PeerSpot reviewer
Software Engineer at a tech vendor with 1,001-5,000 employees

No problems other than the occasional service disruption.

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it_user718533 - PeerSpot reviewer
Works at a tech company with 51-200 employees
Buyer's Guide
Sauce Labs
March 2024
Learn what your peers think about Sauce Labs. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,578 professionals have used our research since 2012.