Sauce Labs Archived Reviews (More than two years old)

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Akash Dhanagundi
Real User
Front-End Web Developer at lbrands
Aug 05 2018

What is most valuable?

Appium for mobile testing has improved our organization by allowing us to test our website on more devices and browsers than we currently possess.

How has it helped my organization?

It's easy to implement and is time saver. Initially, there were some stability issues with IE9 combos but have since been resolved. They have excellent customer service.

What needs improvement?

Progress towards reducing application testing time can be made. There should be better and programmatic controls on request/response recordings and sharing with developers similar to new testing frameworks on the market.

Which solution did I use previously and why did I switch?

No

Which other solutions did I evaluate?

No
Luis Arley Gomez De Oro
Real User
Executive Chef at El Comienzo
Jul 16 2018

What is most valuable?

They offer a large number of devices and browser/operating system combinations for real device tests. I can eliminate having to find a person with the necessary device or browser who will perform the tests quickly on my desk. It also allows me to use the Selenium script test which eliminates more… more»

How has it helped my organization?

Our organization has improved by testing our website on more devices and browsers than we currently have. We were able to test on the newest browsers without installing them on our computers, and test the newest operating systems without updating our mobile devices.

What needs improvement?

It would be nice for it to ask for the URL along with browser/operating system I want to try, but not for it to simply ask for a combination. I want to be able to start ten at the same time. I would also like to put a username and password before the test launch instead of entering ten tabs and… more»

Which solution did I use previously and why did I switch?

No
Learn what your peers think about Sauce Labs. Get advice and tips from experienced pros sharing their opinions. Updated: August 2020.
430,988 professionals have used our research since 2012.
Julio Gomez Ramirez
Real User
Gerente de oficina at MRW Logística Avanzada
Jul 11 2018

What is most valuable?

Sauce Labs has one of the best infrastructures available for browser automation, and it keeps getting better. You have a huge amount of open source, community provided resources, which allow you to do almost anything right away.

How has it helped my organization?

Sauce Labs has been very important to our project. We have used Sauce Labs to run our builds for both mobile and desktop web applications, as well as for nightly regression builds. The only reason we have stopped using Sauce Labs is due to project budget and the removal of an automated QA resource. Still, we have hooked up a pretty spiffy Jenkins and Sauce Labs in conjunction with several third… more»

What needs improvement?

Integration with Github, as well as several other similar tools, could be improved. However, Sauce Labs appears to be on that track. With all of the innovations that they have made over the past year and a half, I am looking forward to the changes they have planned for the future.
j4v1
User
Testing Advocate & Technical Leader at Mercado Libre
Jun 19 2018

What is most valuable?

* Real devices (Test Object): It is very important to test everything on real devices, not only in simulators. * Analytics: It is important to know what, when, and where tests are falling, then improve them and the application.

How has it helped my organization?

Sauce Labs gives us the availability to use any browser and OS combination whenever we want, with only a few clicks. This is very useful for our IT department. It is also used by our customer experience and marketing departments to reproduce some issues detected by our customers.

What needs improvement?

An image comparison would be a nice feature to include in the Sauce Labs product.
User
Software Engineer at a marketing services firm with 51-200 employees
Jun 10 2018

What do you think of Sauce Labs?

What is our primary use case?

Testing a browser-based application. We have a hotel booking site which is used across a wide variety of platforms. Starting out, we are mainly used for manual checks. However, we are in the process of getting automation.

How has it helped my organization?

Testing across multiple devices and environments is now possible to do quickly and effectively.

What is most valuable?

Being able to test on real devices is a big deal. 

What needs improvement?

Sometimes pasting text while using "text object" does not seem to work, and it slows down testing times quite a bit.

For how long have I used the solution?

Still implementing.

Which solution did I use previously and why did I switch?

Previously, we only had four test devices, and it usually took…
User
Software Development Engineer at a computer software company with 201-500 employees
Jun 07 2018

What do you think of Sauce Labs?

What is our primary use case?

It provides zero maintenance browser instances.

How has it helped my organization?

We have better validations.

What is most valuable?

It has a wide assortment of platforms.

What needs improvement?

It should provide more examples of script code.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

We experience very infrequent issues with stability.

What do I think about the scalability of the solution?

No scalability issues.

How is customer service and technical support?

I would rate support as an eight out of 10.

What about the implementation team?

We implemented it in-house.

What was our ROI?

Our ROI is good.
Real User
Test Lead at a pharma/biotech company with 5,001-10,000 employees
Mar 13 2018

What is most valuable?

Maintaining many environments for test is a bear. These guys make it so easy with their CI integration that you can have tests going in after a few hours.

How has it helped my organization?

It makes my life much easier.

What needs improvement?

There have been various times throughout the last month or so where the service has gone down during business hours. This has impacted a release or two, so it is definitely less than ideal. Increasing uptime would be a good focus.

What's my experience with pricing, setup cost, and licensing?

Now that we have an enterprise license, we no longer have to worry about minutes each month!
Consultant
MTS at a tech services company with 10,001+ employees
Mar 01 2018

What is most valuable?

* Cloud testing * Performance testing * Continuous integration testing * Easy to integrate with the other platform for tracking purposes.

How has it helped my organization?

It helped to integrate our performance testing and UAT, which helped to deliver a bug free software for our customers.

What needs improvement?

Sauce Labs needs to be improved in the different platforms for farm testing, like iOS and Android farm testing and farm testing web browsers.

What's my experience with pricing, setup cost, and licensing?

Compared with other services, Sauce Labs is a bit expensive.

Which solution did I use previously and why did I switch?

Sauce Labs is the first service that I am using.

What other advice do I have?

I am now an expert in Sauce Labs and can build more test scripts.

Which other solutions did I evaluate?

We evaluated different services, e.g., LambdaTest.
Brook Beam
Real User
Lead Software Test Automation Engineer at a tech vendor
Feb 26 2018

What is most valuable?

Of all the services explored, Sauce Labs offers the single best solution for integrating deep automated browser testing in a CI/CD pipeline, and integrates best with Jenkins. The Jenkins UI plugin offers a way to easily configure browser… more»

How has it helped my organization?

Prior to moving to a continuous delivery model, we were on a classic two week regression testing cycle, mostly conducted via manual testing and manually-executed automated tests scripts in a large integrated testing environment. Upon… more»

What needs improvement?

The Jenkins Sauce OnDemand plugin could have more options available to tap into more of the custom capabilities Sauce Labs actually supports. Currently, in order to tap into these capabilities, a programmatic solution is required from the… more»

What's my experience with pricing, setup cost, and licensing?

When you reach the Enterprise licensing tier, base level being with 10 concurrent test sessions, pricing is essentially per-unit-of-concurrency thereafter with a relatively linear increase and not much benefit for "bulk".

Which other solutions did I evaluate?

BrowserStack was also explored, but did not integrate with out intended CI/CD model as extensively or seamlessly as Sauce Labs was able to.
Vendor
Software Engineer at a tech vendor with 1,001-5,000 employees
Nov 14 2017

What do you think of Sauce Labs?

What is our primary use case?

Real time VM access for functional testing and manual usage.

What is most valuable?

Sauce Connect VM access

How has it helped my organization?

Reliable access to VMs with built-in recording and log tools have improved release reliability and confidence.

What needs improvement?

Implementing user requests at a faster rate.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

No major issues. Just adapting to meet our needs and existing infrastructure.

What do I think about the stability of the solution?

No problems other than the occasional service disruption.

What do I think about the scalability of the solution?

Scaling options are available for purchase, but scaling by…
Vendor
Quality Assurance at a tech company with 10,001+ employees
Nov 02 2017

What do you think of Sauce Labs?

What is most valuable?

Running the automation test in the cloud with different sets of devices for both iOS and Android mobile apps.

How has it helped my organization?

Automation running is very easy and fast now with the help of Sauce Labs.

What needs improvement?

Some of the new features could be improved, for example, the playback on simulators.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service: Their customer service is good. Technical Support: Their technical support is great.

Which solution did I use previously

Vendor
Team Lead at a retailer with 5,001-10,000 employees
Nov 01 2017

What do you think of Sauce Labs?

What is most valuable?

Cross multiple browser testing Emulators and simulators are very helpful during automation testing.

How has it helped my organization?

Automation test runs are faster now with Sauce Labs.

What needs improvement?

The connectivity needs improvement.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

No issues.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Customer Service: Their customer service is good. Technical Support: Their technical support is good.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Vendor
Software Tester at a transportation company with 10,001+ employees
Nov 01 2017

What do you think of Sauce Labs?

What is most valuable?

Parallel run Real device testing

How has it helped my organization?

Fast automation.

What needs improvement?

Playback needs improvement.

For how long have I used the solution?

For two years.

What was my experience with deployment of the solution?

No issues.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Customer Service: Their customer service is excellent. Technical Support: Their technical support is excellent.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

The implementation…
Consultant
QA Manager at a tech services company with 5,001-10,000 employees
Oct 31 2017

What is most valuable?

What I like the most is the cloud running the automation test with the help of a number of devices. I like that we can use both Android and iOS devices for testing. Manual… more»

How has it helped my organization?

With Sauce Labs testing, manual plus automation is very easy. It reduces running test times.

What needs improvement?

Connectivity needs to increase.

What's my experience with pricing, setup cost, and licensing?

It is a good purchase. The cost is also good.

Which solution did I use previously and why did I switch?

No.

What other advice do I have?

Use it, and enjoy testing with Sauce Labs.

Which other solutions did I evaluate?

No.
Vendor
Team Lead at a tech vendor with 1,001-5,000 employees
Oct 29 2017

What do you think of Sauce Labs?

What is most valuable?

All its features are very good. I like the following the most: CI integration Cross browser testing Multiple test runs at one time Language support

How has it helped my organization?

We now have faster and more furious testing with a better quality of testing.

What needs improvement?

Speed and connectivity need improvement.

For how long have I used the solution?

I have used this solution for two years.

What was my experience with deployment of the solution?

No issues.

What do I think about the stability of the solution?

Yes, it disconnects sometimes while the automation is running.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Customer Service: Good. Technical…
Consultant
Quality Engineer at a tech services company with 10,001+ employees
Oct 26 2017

What do you think of Sauce Labs?

What is most valuable?

Cross platform testing with multiple browsers with iOS, Android, and web. Sauce labs is suitable for both native and hybrid apps.

How has it helped my organization?

Using Sauce Labs testing, it is faster and more accurate. I can run multiple tests on multiple browsers with a different set of devices.

What needs improvement?

Some functionality needs improvement: Playback is not supported for apps. Speed needs some attention.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

Yes. Sometimes, it is not stable.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer…
Consultant
Software Engineer at a consultancy with 1,001-5,000 employees
Oct 26 2017

What is most valuable?

* What I like most is the parallel run for multiple tests on multiple browsers simultaneously. * Sauce Labs is useful in iOS, Android, and web testing as well. * It has many uses in automation, as… more»

How has it helped my organization?

* Testing is now faster using Sauce Labs. * More work in less time. * It can run on the cloud, which is very useful for me.

What needs improvement?

The slower speed needs to increase and the connectivity stability needs to improve.

Which solution did I use previously and why did I switch?

No.

What other advice do I have?

It is great tool. Go for it. It is very useful in the field of testing and automation is very easy to run using Sauce Labs.

Which other solutions did I evaluate?

No.
Vendor
Health Systems QA Automation Engineer (SDET) at a healthcare company with 10,001+ employees
Oct 26 2017

What is most valuable?

* Running tests in parallel * Sauce Connect Proxy tunnel * JIRA/Bamboo plugins

How has it helped my organization?

Enables faster execution of regression tests without having to support/maintain the software needed to validate regressions against different devices, OS, and browsers.

What needs improvement?

Speeds up the time it takes to run end-to-end user interface (UI) tests inside their virtual machines (VMs).

What's my experience with pricing, setup cost, and licensing?

Start small, even if you are a large-to-enterprise level organization. The setup cost, if you're an enterprise-sized organization, is negligible. Establish a few quick and easy "wins" for one or two… more»

Which solution did I use previously and why did I switch?

Yes. We built and managed all of our testing infrastructure in-house.

Which other solutions did I evaluate?

SmartBear, Perfecto, and Ranorex.
Consultant
Test Analyst at a tech services company with 10,001+ employees
Oct 18 2017

What do you think of Sauce Labs?

What is most valuable?

I like the parallel run feature the most. It is very useful to run on different simulators and emulators.

How has it helped my organization?

Testing is very fast with this tool. Also, running automation is a very easy task now.

What needs improvement?

The speed needs to increase. Something with real device also need to improve.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service: Good. Technical Support: Good.

Which solution did I use previously and why did I switch?

No, we didn't use a different…
Vendor
Test Engineer at a media company with 501-1,000 employees
Oct 17 2017

What is most valuable?

The ability to run on multiple browsers, simulators, and emulators and the ability to proxy to other locations. Also, it runs on the cloud, so you don't have physical… more»

How has it helped my organization?

Currently, it's being used to run tests after deployment of some of our services so we know the status of the services. We also use it to run tests on a schedule so we can… more»

What needs improvement?

Start execution time as each time a set of tests start, it will launch a new VM so it takes a bit of time.

What's my experience with pricing, setup cost, and licensing?

Trial the product and see if it suits your needs.

Which solution did I use previously and why did I switch?

Previously, we were only running it locally.

What other advice do I have?

I would definitely recommend - the community and customer service are good. The improvements are continuous with regular updates.

Which other solutions did I evaluate?

Nope.
Vendor
Software Tester at a comms service provider with 10,001+ employees
Oct 17 2017

What do you think of Sauce Labs?

What is most valuable?

The parallel run is awesome.

How has it helped my organization?

Can run more tests at one time.

What needs improvement?

A little bit more speed needed to improve it.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service: Good. Technical Support: It's the best.

Which solution did I use previously and why did I switch?

No, I didn't use a different solution.

How was the initial setup?

Straightforward.

What about the implementation team?

In-house.

What was our ROI?

Good.

Which other

Vendor
User at a insurance company with 5,001-10,000 employees
Sep 24 2017

What is most valuable?

The abundance of device, platform, and browser combinations/versions that can be used in parallel.

How has it helped my organization?

Test engineers can now run more tests without bogging down the power of their PC which enables them to multitask, getting more work done.

What needs improvement?

Unable to segregate reports for tests that are currently being developed, and might not be returning useful results.

What's my experience with pricing, setup cost, and licensing?

Do your homework.

Which solution did I use previously and why did I switch?

Previously, we had attempted to create our own, on-premise, device grids. There were many difficulties, and in the end, there were cost savings with outsourcing this.

What other advice do I have?

The APIs that are offered play a huge role in reporting and metrics for us. Figuring out how to utilize them can be of a tremendous value add to any organization making… more»

Which other solutions did I evaluate?

Yes, I won't name them, but we looked at two other products of a similar nature.
Consultant
QA Engineer at a tech services company
Sep 24 2017

What do you think of Sauce Labs?

What is most valuable?

Test run on simulators and emulators.

How has it helped my organization?

No need to purchase more real devices.

What needs improvement?

Speed.

For how long have I used the solution?

Three years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service: Good. Technical Support: Good.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Straightforward.

What about the implementation team?

In-house.

What was our ROI?

Good.

What's my experience with pricing, setup cost, and licensing?

Good.

Which

Vendor
QA Engineer at a financial services firm
Sep 18 2017

What do you think of Sauce Labs?

What is most valuable?

Great user interface.

How has it helped my organization?

Works great.

What needs improvement?

Having video recording would be great.

For how long have I used the solution?

12 months.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service: Never used. Technical Support: Never used.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Not complex at all.

What about the implementation team?

In-house.

What was our ROI?

It's awesome. Its multifold increased our test efficiency.

What's my experience with

Real User
--
Sep 18 2017

What is most valuable?

Testing my app on cloud has really helped us with save time and resources to procure various hardware and software, and set those up. The convenience of getting the test done with one click on several… more»

How has it helped my organization?

We are saving a ton of the required lead time before starting any tests. Before, we would plan months ahead on browsers/platforms to determine the needed support, and keep them ready as development… more»

What needs improvement?

Better and programmatic controls on request/response recordings and sharing with developers.

What's my experience with pricing, setup cost, and licensing?

Go ahead please. Try it at a smaller scale.

Which solution did I use previously and why did I switch?

Everything else was homegrown; nothing like this.

Which other solutions did I evaluate?

None that I am aware of.
Consultant
QA Engineer at a tech services company
Sep 17 2017

What do you think of Sauce Labs?

What is most valuable?

All features are excellent, especially the parallel runs.

How has it helped my organization?

Fast execution.

What needs improvement?

Nothing, all is good.

For how long have I used the solution?

One year.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

Sometimes.

How are customer service and technical support?

Customer Service: Good. Technical Support: Good.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Straightforward.

What about the implementation team?

In-house.

What was our ROI?

Good.

Which other solutions did I evaluate?

No.

What other advice

Vendor
User
Sep 17 2017

What do you think of Sauce Labs?

What is most valuable?

Simulators Parallel testing

How has it helped my organization?

Faster access to different versions of browsers, without needing to worry about hardware or software limitations; 99% uptime.

What needs improvement?

It would be helpful if they included more user-friendly reports. In addition, I would like to see them continue to introduce more browsers and mobile versions.

For how long have I used the solution?

One year.

What was my experience with deployment of the solution?

Not so far.

What do I think about the stability of the solution?

Not so far.

What do I think about the scalability of the solution?

Not so far.

How are customer service and technical support?

Customer Service: Eight out of 10. Technical Support: Eight out of 10. …
Consultant
QA Engineer at a tech services company
Sep 06 2017

What do you think of Sauce Labs?

What is most valuable?

All features are valuable.

How has it helped my organization?

Testing is now easier and faster.

What needs improvement?

Stability needs improvement.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

Yes, sometimes there were issues with the stability.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

Customer Service: An eight out of 10. Technical Support: A nine out of 10.

Which solution did I use previously and why did I switch?

Our previous solution had less features.

How was the initial setup?

The initial setup was straightforward. …
Vendor
Team Lead/Manager at a media company with 501-1,000 employees
Aug 09 2017

What is most valuable?

Cross-browser testing.

How has it helped my organization?

We realize that when you make a decision to buy Test Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if… more»

What needs improvement?

Video playback.

What's my experience with pricing, setup cost, and licensing?

Of course, yes.

Which solution did I use previously and why did I switch?

No.

What other advice do I have?

Nothing, all good.

Which other solutions did I evaluate?

not really
Vendor
Snr Recruiter with 51-200 employees
Jul 30 2017

What is most valuable?

Allows us to do JIRA Cloud and BambooHR Integration. As a development shop, Sauce Labs builds a lot of internal tools. We have the availability of our own JIRA Cloud and BambooHR integration as an… more»

How has it helped my organization?

Helps us free up local environment space and has freed up time for more exploratory testing with QA engineers. It improved our organization by reducing escaped bugs.

What needs improvement?

I would like to see improved network connectivity and it should allow playback for native apps.

What's my experience with pricing, setup cost, and licensing?

It could be less like pay-per-use with a lower rate.

Which solution did I use previously and why did I switch?

We were using BrowserStack, and we switched because Sauce Labs is more user-friendly.

Which other solutions did I evaluate?

We did not evaluate other options. This solution was a straightforward choice for us.
Consultant
QA Engineer at a tech services company
Jul 28 2017

What do you think of Sauce Labs?

What is most valuable?

Cross Browser testing Mobile Web testing JS Unit testing

How has it helped my organization?

It was difficult for us to test our automation cases of real hardware. There is big combination of OS versions and different screen sizes. Sauce Labs has helped us to resolve this issue.

What needs improvement?

Sauce Labs test execution speed should improve.

For how long have I used the solution?

We have used this solution for one year.

What was my experience with deployment of the solution?

There were no deployment issues.

What do I think about the stability of the solution?

There were no stability issues.

What do I think about the scalability of the solution?

There were no scalability issues.

How are customer service and technical support?

Vendor
Lead Automation Engineer at a health, wellness and fitness company with 51-200 employees
Jun 29 2017

What is most valuable?

Vastly improved speed and reliability. Support is also excellent

How has it helped my organization?

Has freed up huge amounts of time managing integrations. We have been able to move to a two-week sprint schedule, which had been bottlenecked by manual QA.

What needs improvement?

The way the owner/user/sub-user hierarchy is set up can be confusing. It would also be nice to have more control over who can see what tests.

What's my experience with pricing, setup cost, and licensing?

Start with what you need and scale up.

Which solution did I use previously and why did I switch?

No

What other advice do I have?

The effort you'll save not maintaining a grid makes Sauce worth it, even without any of its other features

Which other solutions did I evaluate?

Yes, Testbot and BrowserStack.
Binoy Shah
Real User
Software Test Engineer at a media company with 501-1,000 employees
Jun 28 2017

What is most valuable?

* Reporting * Parallel test execution * Availability of number of real devices and emulators

How has it helped my organization?

It was difficult for us to test our automation cases of real hardware along with a big combination of OS versions and different screen sizes. Sauce Labs has helped us a… more»

What needs improvement?

More structured reporting.

What's my experience with pricing, setup cost, and licensing?

It could be less. I would like to see pay per use with a lower rate.

Which solution did I use previously and why did I switch?

Yes. We were using BrowserStack. We switched because Sauce Labs is more user friendly.

What other advice do I have?

Nope.

Which other solutions did I evaluate?

Nope. Cause it was a straightforward choice for us.
Consultant
Test Engineer II at a tech services company with 201-500 employees
May 15 2017

What is most valuable?

I find that the multitude of browser and OS versions are very helpful for broadening testing scope.

How has it helped my organization?

Helps us free up local environment space and has freed up time for more exploratory testing with QA engineers.

What needs improvement?

I don't feel there are any real areas for improvement. As long as you follow best practices for programming automated tests and running them via Sauce Labs, then things tend to go smoothly.

What's my experience with pricing, setup cost, and licensing?

Try the free trial and work with a Sauce Labs representative to see what package works best for your application(s). They are definitely worth looking into and will most likely be the way to go.

Which solution did I use previously and why did I switch?

We did not previously use another solution

Which other solutions did I evaluate?

Sauce Labs was implemented as a solution before I joined the company so I'm unaware of what other tools, if any, were evaluated.
Consultant
Sr. Performance Test Engineer at a tech services company with 201-500 employees
May 14 2017

What is most valuable?

The most valuable feature is the ability to easily test multiple browsers and versions, as well as off-loading our local environments using the SauceCloud.

How has it helped my organization?

We're able to utilize the local server space more efficiently now that we utilize the SauceCloud for regression runs that have typically been resource-intensive.

What needs improvement?

Running tests in the SauceCloud can take longer than running in a local environment.

What's my experience with pricing, setup cost, and licensing?

We have an enterprise account; it has worked great for our needs.

Which solution did I use previously and why did I switch?

We previously used a locally scaled Selenium stack.

What other advice do I have?

It's a great tool!

Which other solutions did I evaluate?

We didn't find anything that directly compared to Sauce Labs.
Vendor
QA Engineer at a retailer with 51-200 employees
Dec 25 2016

What do you think of Sauce Labs?

What is most valuable?

Automated mobile testing dashboard.

How has it helped my organization?

We can now run daily and on demand automated tests.

What needs improvement?

Sometimes the tests can pass or fail inconsistently. The tunnels and jobs timeout before the app loads, or it has to try 3 or 4 times to get a good connection.

For how long have I used the solution?

4 months.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

Not yet :)

How are customer service and technical support?

Customer Service: I have not used it. Technical Support: I have not used it.

Which solution did I use previously and why did I switch?

No, I haven't.

How

Vendor
Technology Development Program Intern at a healthcare company with 10,001+ employees
Dec 13 2016

What do you think of Sauce Labs?

What is most valuable?

I have found it very valuable that Sauce Labs gives me the ability to integrate testing on multiple web browsers into our Jenkins Pipeline.

How has it helped my organization?

It has made our end to end testing roughly 25 percent faster.

What needs improvement?

I think there could be improvements in the way Sauce Labs provides support to its users and could maybe provide tutorial videos on its services.

For how long have I used the solution?

About 4 months.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

Minor ones but they were on my end.

What do I think about the scalability of the solution?

Our application is relatively small so no

How are customer service and technical

Vendor
Senior Software Engineer in Test at a media company with 501-1,000 employees
Dec 11 2016

What do you think of Sauce Labs?

What is most valuable?

Being able to test on real devices through Selenium has been a fantastic tool!

How has it helped my organization?

Previously we were unable to test on real devices.

What needs improvement?

Internet connectivity to real devices has been a challenge.

For how long have I used the solution?

Several months.

What was my experience with deployment of the solution?

Internet connectivity to real devices has been a challenge.

What do I think about the scalability of the solution?

No.

Which solution did I use previously and why did I switch?

No.

What about the implementation team?

Implemented myself.

What was our ROI?

Being able to test on real devices in the cloud without having to manage the devices locally.

What's my experience with

Vendor
Intern - Technology Development Program at a healthcare company with 10,001+ employees
Dec 11 2016

What is most valuable?

It's ability to test on multiple browsers and OS combinations is invaluable as a QA tool. However, it's CI integration with Jenkins is why we were able to make a case to include this product in our ATDD process.

How has it helped my organization?

This has helped greatly as our organization switches from a waterfall method to an Agile method of software development. The transition is difficult and hectic at times, as it requires a big change in the way we think about, and treat the development process. Sauce Labs, which blends seamlessly into… more»

What needs improvement?

Rarely, some tests fail, seemingly without cause, and will succeed again the next time we run the tests. This isn't a behavior we saw when testing locally.

Which solution did I use previously and why did I switch?

I am new to this QA position and after doing research, Sauce Labs was my first choice.
Consultant
Quality Assurance Analyst at a tech services company with 5,001-10,000 employees
Sep 15 2016

What do you think of Sauce Labs?

Valuable Features:

Able to test in different OS and browsers

Improvements to My Organization:

It improved our organisation by reducing escaped bugs.

Room for Improvement:

Provide an automation framework suite for basic websites

Use of Solution:

I have been using it for the last year.
Vendor
Web Producer at a tech company with 10,001+ employees
Aug 21 2016

What is most valuable?

Sauce Labs is valuable to my job for the multitude of devices and browser/OS combinations they provide for real device testing. I am able to eliminate the part where I have to find a human with that device or browser and have them test (potentially not even do that correct), and do the testing… more»

How has it helped my organization?

It has improved our organization by testing our website on more devices and browsers that what our company currently owned. We were able to test on the newest browsers without installing them on our computer, or testing the newest OS without having to update our mobile devices.

What needs improvement?

It would be nice if they could ask for the URL and what browser/OS I want to test in, but not just one combination, I want the ability to start up 10 concurrently at a time. I would also like to put in a username and password before the launch of the test so it will auto put those in all on 10… more»

Which solution did I use previously and why did I switch?

Previously we used BrowserStack, but since they couldn't comply to our legal terms we were able to find Sauce Labs and are better for it.
Vendor
Senior QA Analyst, Test Automation at a tech company with 10,001+ employees
Aug 21 2016

What do you think of Sauce Labs?

Valuable Features:

Cross browser/OS testing and mobile testing.

Improvements to My Organization:

We work on a complex SaaS web application which has lot of regression testing. If we were to run all our tests on different browsers/different OS combinations, we would need lot of new infrastructure and VM's. But with Sauce labs, we were able to use Remote WebDriver and connect to their VM's which have all the combinations we are looking for.

Room for Improvement:

We still see simulators for a few mobiles in their VM's, we want to test on real devices. 
Consultant
Software QA Automation Analyst at a tech services company with 501-1,000 employees
Aug 21 2016

What do you think of Sauce Labs?

Valuable Features:

Wide variety of platform and browser configurations.

Improvements to My Organization:

Sub-accounts allow multiple teams to test concurrently.

Room for Improvement:

Documentation and speed.
Consultant
Testing Consultant at a tech services company with 501-1,000 employees
Aug 18 2016

What is most valuable?

With only a few months of service under our teams belt, it has been nothing but excellent. We joined during the web interface transition and it is a more enjoyable experience. Once tapped into their API, our testing suites contain reliable information we can validate across the platform, switching between Sauce results and our own. This obviously makes troubleshooting much less daunting. Their… more»

How has it helped my organization?

We run eight virtual iOS simulators with our suite of over 280 feature tests. Parallel runs reduce our total execution runtime to a little over 2 hours. By adding some clever logic into our driver class for Sauce, we can send tests to random device configurations to achieve greater coverage without running the entire suite against every device. Interacting with the API makes this easily possible… more»

What needs improvement?

The only caveat to mention, is the availability of the next release of iOS on their systems. Their adoption seems a bit slow. I understand Sauce is making an effort to enhance their current infrastructure to make updating to the latest iOS release easier in the future.
Vendor
QA Engineer at a sports company with 501-1,000 employees
Aug 16 2016

What is most valuable?

Been using Sauce Labs for a couple years now, and to say the least it's a lot better than managing my own farm of VM's. Having the capability to run in parallel against various types of OS's/browsers/mobile-devices is great as well. Looking forward to glancing at RDC (Real Device Cloud) and seeing if that provides a better solution as we run our mobile tests on slow emulators.

How has it helped my organization?

Sauce Labs, for the most part, has very little to no down time, so our tests are running in parallel all through out the day and night. It's great to go back and view the videos of our browser tests to first see what is going on, and then search the log and output files provided to narrow down the issue even further.

What needs improvement?

I think their logging could be improved a bit, possibly to include the output that I see on my command line (print statements, etc.) which help pin-point the error (if one happens) more easily.
Real User
Senior Software Development Test Engineer at a tech vendor with 51-200 employees
Aug 14 2016

What is most valuable?

Sauce Labs is great in that you can spin up a virtual machine of one of many different configurations and quickly get your test up and running. After, you have a great report of the test status along with screenshots, video and other meta data about your test. To do this in house would be way too time consuming and costly.

How has it helped my organization?

Quickly running multiple OS and browser combinations with ease. What more needs to be said?

What needs improvement?

Not really sure. Maybe a .NET test runner option? This may or may not already be in place, but I know it wasn't the last time I checked on it. Sauce Labs has a test runner available for Ruby or some other language other than .NET which allows users to execute their tests directly from it. This would be nice to have for .NET, as well. Currently, tests are started locally and then they are run on… more»
Consultant
DevOps Market Analyst / Enterprise Architect at a tech services company with 51-200 employees
Aug 10 2016

What is most valuable?

Being a cloud based testing grid is really the key feature. But inside the product the killer features for us was the new CI dashboard of test results, and the recording of bugs into JIRA.

How has it helped my organization?

We are small. Most small dev teams do not consider testing as much. But this is exactly why we needed sauce. Quality was priority from day one. And with only developers the only solution was automated testing, and a test grid we did not have to manage ourselves. We choose Sauce because of it's popularity, but also because they have a good relationship with the market and show their interest in… more»

What needs improvement?

I would like to see it work directly with Azure Web Apps so that we do not have to have a separate step to run tests, or setup complex flows in Jenkins. Because our application front-end runs one Azure Websites which is a PaaS solution, we do not have server access and this makes it challenging for use to work with some external tools. I would like to see sauce labs have a direct integration with… more»
Vendor
Software Engineer at a philanthropy with 51-200 employees
Aug 02 2016

What is most valuable?

Ability to run many different browsers and tests in parallel. This has allowed us to keep our total test times under 25 minutes (even as we've continually added hundreds more tests and up to 10 browsers) and run tests more often—decreasing the time from bug introduction to detection. Being able to test mobile devices (iOS, Android, and different browsers on each device) has helped us catch tricky… more»

How has it helped my organization?

We now find most browser-specific breakages before they hit production. This lets us push code out knowing it won't break in specific browsers, letting us be bolder in making larger changes across our codebase, frontend to backend. We are now getting our Sauce Labs tests integrated with our CircleCI tests using Sauce Connect, which should dramatically decrease the time-to-issue discovery and save… more»

What needs improvement?

Finding ways to debug our flakier tests is an ongoing pain for us (we've fought with our own tests' flakiness across all different providers, often e.g. due to some test steps using implicit rather than explicit waits). We could always use more insights in to the causes of different failures, common advice when a failure type is detected, or more detailed guidance on best practices for test runner… more»
Consultant
Lead Test Automation Engineer at RevContent
Jul 17 2016

What is most valuable?

There are a few features that makes this service a top-tier solution. First there is the automatic video recording of the test runs that records the actions taken. For any debugging that you have to… more»

How has it helped my organization?

The ability to share the tests that failed with the developers improved the overall efficiency of the team since there was no ambiguity on why a test failed. In addition we used some of the recorded… more»

What needs improvement?

My company wanted test coverage for some devices that were not available on Sauce Labs so I still had to manage a small "test lab" with those devices. Some of the devices were Windows Phone 8 and… more»

What's my experience with pricing, setup cost, and licensing?

Truly agile companies that are constantly testing should get the enterprise solution that they have with dedicated machines. For more ad hoc testing or just testing before the release the pricing on… more»

Which solution did I use previously and why did I switch?

We had used Perfecto Mobile but was unhappy since it was not easy to integrate with our existing framework. Business wanted the devices to be real devices everywhere in the world so went ahead and… more»

Which other solutions did I evaluate?

I evaluated Perfecto Mobile and BrowserStack before testing out Sauce Labs and they did not compete well enough with Sauce Labs. Perfecto did have more devices available around the world than Sauce… more»
Vendor
Google Partner at a tech company with 10,001+ employees
Mar 20 2016

What do you think of Sauce Labs?

Valuable Features:

There are several pros: 1. Good Trial 2. Install and uninstall apps 3. Excellent bandwitdh channels 4. Automatic and manual sessions

Room for Improvement:

The session duration is too short; it's only about 3 hours long.

Deployment Issues:

We haven't had any issues with deployment.

Stability Issues:

We haven't had any issues with stability.

Scalability Issues:

We haven't had any issues with scalability.
Consultant
Quality Assurance Engineer at a tech services company with 501-1,000 employees
Mar 16 2016

What is most valuable?

The most valuable feature would have to be the cross-browser testing functionality. Our product specifications say that we support the Big Four browsers – Chrome, Firefox, IE, Safari – latest versions and up to two versions back. When… more»

How has it helped my organization?

We have been able to successfully integrate Sauce Labs into our automated test environment. From that we are able to run our test suite across multiple browsers overnight. This gives us a level of confidence that we previously didn’t have… more»

What needs improvement?

Speed is the key. We’re a business in Australia, so any tests that we perform are having to travel to America and back. This is time that we have to wait on for us to get responses back. In an active business every second counts.

Which solution did I use previously and why did I switch?

We have used a local Selenium grid, and still do to write our tests. However, we valued the cross-browser accessibility over speed for our nightly automated test suite.

What other advice do I have?

If you have any issues with the product just shoot the support team an email. They always get back to me promptly with the best solution they have available. Also, spend the time to read the documentation. If your company is security… more»
Vendor
Art Director at a marketing services firm
Feb 14 2016

What do you think of Sauce Labs?

Valuable Features:

Multiple operating browsers, screenshots and high video quality.

Improvements to My Organization:

A cross browser test platform is really important for a web designer, Sauce Lab providing a really fast, functional and with good quality service.

Room for Improvement:

It's a little bit slow sometimes.

Deployment Issues:

No issues with deploying it.

Stability Issues:

It's been stable.

Scalability Issues:

Scaled for our needs.
Consultant
Software Engineer at a tech services company with 51-200 employees
Dec 20 2015

What do you think of Sauce Labs?

Valuable Features:

The beyond convenience to test websites and applications on any platform necessary.

Improvements to My Organization:

In the past, I would have to find all the devices I could to live test pages. But now, I can virtually test the devices I need, plus a lot more devices that I wouldn't be able to get my hands on.

Room for Improvement:

Just continue to support new versions as they come out. The speed can be a little slow, but other than that it's great.

Use of Solution:

At least five years.

Deployment Issues:

We've had no issues with deployment.

Stability Issues:

It's been stable.

Scalability Issues:

No issues with scalability.
Consultant
Test Automation Engineer at a tech services company with 51-200 employees
Dec 20 2015

What is most valuable?

It can be used in a very wide spectrum of environments and has a high speed of access when running tests against these environments. The environments are really easy to configure and the UI is very friendly. Another great feature is the monitoring of test executions in real-time as well as the ability to perform actions on a testable web page. It also has video recording and full logging, which… more»

What needs improvement?

I think that I found maybe only a few gaps which I don't think are very important. These are more like improvements which need to be added. It would be very good to see a short example of the code that needs to pass into Driver capabilities, something like auto-generation of this block. Also, it's not obvious where to look for the API key. It would be very nice to have a button on the top… more»

What other advice do I have?

My general overall impression of Sauce Labs is very positive. I use Sauce Labs and recommend it to every engineer.
Vendor
Quality Assurance at a K-12 educational company or school with 51-200 employees
Nov 29 2015

What is most valuable?

Sauce Labs is an amazing product for the work that I do, and there are many different solutions for testing out there. Sauce Labs in particular, I have used on many occasions within different roles and I found it to be a good alternative to options such as Browserstack. The most important and valuable feature is the ability to select multiple browsers and environments to test and configure how… more»

How has it helped my organization?

This hasn't necessarily changed the way in which the organization functions, but has added to my skill set. Currently, Sauce Labs fits very well within the other services (Ghost Inspector, Browserstack) which I currently use and it's a tool that is there for me to be able to have the flexibility to test on demand and use whichever configuration is right for me. For example, our user base will… more»

What needs improvement?

The main interface, although clean, is sometimes very slow to load on slower connections and selecting a machine and waiting for it to boot up the environment takes a lot longer than other products I have used. This sluggishness also increases when the user tries to navigate the environment and interact with it. Selecting Microsoft Edge on Windows 10 gave me a really slow response time and took a… more»
Vendor
IT Software Testing Analyst II at a manufacturing company with 5,001-10,000 employees
Oct 29 2015

What is most valuable?

Ability to quickly spin up VMs to test combinations of browsers and operating systems is a must. This service allowed me to get tests running within an hour of signing up!

How has it helped my organization?

This service has enabled several employees here to schedule tests and shift left with CI, which offers reliability and minimizes variability.

What needs improvement?

Getting accurate pass/fail results when running TestNG scripts in parallel by class is a challenge but after some work we figured out a solution. I have also heard some complaints about lag when spinning up VMs but it is so much faster than the alternative that I don't mind.
Consultant
QA Analyst at a tech services company with 1,001-5,000 employees
Oct 21 2015

What is most valuable?

The unlimited manual testing capabilities across so many devices saves significant amounts of time and money. In addition, the ability to have multiple sessions open at the same time I can tell right away if there is a difference in functionality of iOS vs. android.

How has it helped my organization?

Sauce Labs tool has improved my testing efficiency to allow me to include devices I may not have had time to test out before. As most QA people know we get pinched in the time we are given to test. This tool allows for more testing to be done in that limited amount of time increasing the number of found issues before it reaches the customer.
Vendor
Online Websites Advertising at a marketing services firm with 51-200 employees
Oct 20 2015

What do you think of Sauce Labs?

Valuable Features:

Free and unlimited access to a variety of browsers to test your website in a real envornemt not just simulating behavior. Fast feedback as you can run parallel sessions. Screenshots and video playbacks that can be shared online!

Improvements to My Organization:

As we desgin websites for clients, we needed to make sure that our websites are compatible with the major browsers and are also mobile-compatible.

Room for Improvement:

I only tried the free trial so far, so not a lot to say about the cons.
Vendor
Prodigious Programmer at a marketing services firm with 501-1,000 employees
Oct 19 2015

What is most valuable?

Being able to test on Windows without a VM has been a life saver. We've had issues with IE (of course) and being able to run my selenium tests without needing to set up a virtual machine has not only made my day a lot better, but the whole process was stupidly simple.

How has it helped my organization?

We've been able to reduce the number of applications running on our server, and therefore reduce the processor costs.

What needs improvement?

Honestly, I can't really think of anything. It's been a joy to use and so incredibly simple.

What other advice do I have?

Hands down, would recommend.
Vendor
Consultant with 1,001-5,000 employees
Sep 26 2015

What is most valuable?

Sauce has all of the wanted features, from just about any major OS, any major browser, and different resolutions. I can't imagine how complicated it is to support such a vast array but they seem to have done it. A client has an issue on FF on 1920x1080? No problem. I can spin up a VM instance and instantly confirm the issue. This helps us bring a new responsive web experience to users and quickly… more»

How has it helped my organization?

A more clean, lean, and bug-free site! We know our site works on mobile. We know our site looks good on Safari 8 1280x1024. We know android phones display the website perfectly. It makes sure that the user doesn't get a bad experience which is crucial these days.

What needs improvement?

I don't really know of any, I wish everything life was a bit cheaper, so maybe that? I honestly have no complaints. They did all of the hard work so our lives are easier and the users get a better experience every time.
Vendor
Senior Search Advertising Executive at a media company with 51-200 employees
Sep 21 2015

What is most valuable?

* Quick Cross-Browser Testing * Mobile emulation

How has it helped my organization?

As an advertising agency, we need to see how our online ads would look like on different browsers. Before we used the Google Chrome developer emulation tool, but due to a difference between what we saw and what the client saw in a real browser, we realized that something is wrong.

What other advice do I have?

First it started as a Trial account, but now we are considering an full account to use always as our testing tool.

Which other solutions did I evaluate?

I made online research for a better emulators, and Sauce Labs was one of them. So many devices and OSs to choose from, with live remote sessions, we could see real results and real looks of websites across all platforms we needed to check.
Vendor
Software Quality Analyst at a transportation company with 51-200 employees
Aug 06 2015

What is most valuable?

To being with, I had to find a way to communicate between a MAC and Windows machine in order to run tests specific to IE. Tons of stack overflows and, finally, I found Sauce Labs. Simple + straight forward + easy to use + pre loaded + runs PERFECTLY + great dashboard. So in short it was fun first time experience, and having 14 days trial really allowed me see the full stretch of how the SL… more»

How has it helped my organization?

PROS: All that I mentioned above + the super awesome tech support guys, who are really technical when it comes to SL's product.

What needs improvement?

CONS: None so far in my first 8 days of usage. Probably an additional 15 days of trial [just kidding], I will ping/communicate/ if I stumble across a problem for sure.
Consultant
Software Developer Trainee at a tech services company with 10,001+ employees
Aug 05 2015

What do you think of Sauce Labs?

What is most valuable?

The temporary storage they are giving is just awesome. You can run all your tests in the cloud on one powerful platform.

How has it helped my organization?

I was just surfing to know about monkey runner and selenium tools, I encountered this cool tool and boom. Thousands of events can be fired easily to your device. Purchasing it would be worth it.

What needs improvement?

None as of now. Soon I will be purchasing ( if my Director approves :P) then i can honestly tell you. The 7-days scheme should be removed.

For how long have I used the solution?

2 weeks

What was my experience with deployment of the solution?

No. The configuration of server explained properly.

What do I think about the stability of the solution?

No.

What do I think about

Vendor
QA Engineer at a tech vendor with 51-200 employees
Aug 04 2015

What do you think of Sauce Labs?

Valuable Features:

I was using my local machine only and in order to get my tests on different platforms/browsers I have tried Sauce Labs. Now I get results 100 times faster with a wider range of platforms and different browser versions used. It supports some popular languages like Java, Ruby, Python The run tests are privately secured in the cloud unless you want it to share with your colleagues. Just great for Selenium tests.

Room for Improvement:

I think it should be a longer trial period with more parallel tests available.

Use of Solution:

Trial for a couple of days
Consultant
Senior QA Engineer at a tech services company with 51-200 employees
Jul 27 2015

What do you think of Sauce Labs?

Valuable Features

Availability - Always ON Scalability - Run all tests in parallel Full Report - With logs, videos, and screenshots Easy connect and start up. Many options and platforms available Faster executions and results Parallel tests Sauce Connects Now, I integrated Sauce with Travis in the building process.

Improvements to My Organization

We have paralleled the tests, drastically reducing testing time.

Room for Improvement

Agility Faster results

Use of Solution

3+ years

Customer Service and Technical Support

They are great! Always friendly and thorough.

Other Solutions Considered

TestingBot
Vendor
Senior Test Lead at a tech company with 10,001+ employees
Jul 19 2015

What is most valuable?

Ability to scale and run in cloud Multi-platform support

What needs improvement?

Links are not present very easily. One has to search for them. Ability to run on physical devices is not present.

What's my experience with pricing, setup cost, and licensing?

To be determined.

Which solution did I use previously and why did I switch?

None

What other advice do I have?

I recently took a trial account of Sauce Labs for some R&D purposes. Sauce Labs has pretty amazing capabilities of providing huge combinations of OS-platforms and emulators and my objective was… more»

Which other solutions did I evaluate?

Keynote, but did not use because of pricing.
Consultant
Software Testing Enigneer (QA) at a tech services company with 501-1,000 employees
Jul 09 2015

What do you think of Sauce Labs?

Valuable Features

Scalability Fast Customer service Technical support Pricing

Use of Solution

Since around August of 2015

Customer Service and Technical Support

Customer Service: Sauce Labs support has been very helpful, and they are always friendly, even when it's not always a direct problem with their service or our usage of it. Technical Support: For our needs, the customer service and technical support come through the same channel, and we've been very happy with the level and quality of responsive support we receive.
Vendor
Business Owner at a health, wellness and fitness company with 51-200 employees
Jun 07 2015

What do you think of Sauce Labs?

What is most valuable?

Being able to test how my websites render on a very wide range of mobile devices. 

How has it helped my organization?

I am a novice web-designer really just producing for my own hypnotherapy business. However, Sauce Labs is incredibly easy to use and has enabled me to make some changes so that the sites are (almost) universal across the range of devices and versions.

For how long have I used the solution?

A couple of hours

What was my experience with deployment of the solution?

None

What do I think about the stability of the solution?

None

What do I think about the scalability of the solution?

None

Which solution did I use previously and why did I switch?

Recommendation from the web…
Vendor
Consultant at a tech vendor with 1,001-5,000 employees
Mar 31 2015

What is most valuable?

* Parallel and flawless execution of automation test * Go sync with any CI and CD tools

How has it helped my organization?

Prior to implementation we had a three month release cycle. Using Sauce Labs we were able to move to daily releases. Due to stable remote environment, we started believing in the product and now we… more»

What needs improvement?

Every product has room for improvement but for me it provided an all together complete solution that catered for all my needs.

Which solution did I use previously and why did I switch?

No previous solution was used.

What other advice do I have?

Just go for it.

Which other solutions did I evaluate?

We also looked at Browser Stack.
Vendor
Software Development Engineer at a computer software company with 501-1,000 employees
Mar 19 2015

What is most valuable?

The combination of OS platforms, platform versions, browsers and browser versions support on VMs.

How has it helped my organization?

Cross browser and cross platform testing on our test case scenarios.

What needs improvement?

A little clarity on documentation when integrating with third party APIs will help the users. Take for example, when a high-level language like Gherkin comes into the picture- how should users handle… more»

What's my experience with pricing, setup cost, and licensing?

Our monthly cost as of now is $149/month for a small team.

Which solution did I use previously and why did I switch?

We weren't previously using a different solution.

Which other solutions did I evaluate?

No, we used local machines by installing different versions of browsers and platforms. I am now trying to promote this idea of using Sauce Lab across my company moving forward.
Consultant
Quality Engineering Intern at a tech company with 5,001-10,000 employees
Mar 12 2015

What is most valuable?

Cross-platform mobile testing. Before using Sauce Labs, I would have to setup a Selenium Grid cluster and install all versions of mobile simulators/emulators in order to test apps on different platforms. With the help of Sauce Labs, all I need to do is to configure the settings in my codes and let the tests run on the cloud. It saves me a lot of time and efforts.

How has it helped my organization?

For mobile testing, Sauce Labs platform is great for functional tests. But the option to run tests on real physical devices is missing right now, so it’s impossible to run performance stress tests which is also very important to test mobile apps. This feature is actually supported by some other mobile testing vendors like Appurify. Hopefully, Sauce Labs will add this feature soon.

What's my experience with pricing, setup cost, and licensing?

The client libraries are quite compatible with other popular testing frameworks. Chances are you can directly integrate it with your existing automation infrastructures, so the original setup cost is very low.
Vendor
Software Testing Architect at a healthcare company with 501-1,000 employees
Mar 10 2015

What do you think of Sauce Labs?

Setting up and maintaining internal VMs was difficult and was wasting hours of developer time. Our full stack regression process involved manual testing that took up to a week to complete. Traffic continued to increase, so the team set out to automate the processes. We knew our testing tool needed to scale with us, work cross-platform and on any OS, be easy to use, and provide detailed post-test reporting to enable us to diagnose failures. When our testing responsibilities expanded to include mobile apps on iOS and Android, we knew Sauce was a natural fit. Sauce Labs’ videos, screenshots, and in-session debugging tools have enabled employees to work together in different cities. It’s a big part of what allows me to work remotely and to continue to easily communicate with my team. We can…
Consultant
Software Delivery Manager at a tech services company with 51-200 employees
Jan 19 2015

What is most valuable?

I find the API to integrate with my script runner invaluable. I can annotate jobs and get results to display in my CI server. For more complicated scripts, the secure tunnel is extremely useful when automating a 'private' application.

How has it helped my organization?

Running WebDriver scripts in house for a single, or few browser combinations is easy but once we started to scale up both in terms of browsers and parallel execution maintaining the grid became a pain so we offloaded it to Sauce. Now we have more combinations that we had before and don't have to worry about scaling our script execution ourselves.

Which solution did I use previously and why did I switch?

Before starting to use Sauce, we used an internal Se Grid running on a mix of local machines and both local and cloud VMs. The upkeep needs to keep the machines patched and healthy became increasingly a burden -- especially with a run of bad luck with AWS saying that instances were being shut down due to 'performance degradation'.
Vendor
QA Manager at a tech company with 501-1,000 employees
Jan 12 2015

What is most valuable?

The on-demand provisioning, the multiple operating system and browser choices (including multiple versions), as well as the really nice screenshots and videos, as well, are key.

How has it helped my organization?

Having full logs, with videos and screenshots, has really helped us work more closely within our own team, as well as, more importantly, being able to show developers (automatically!) what the precise problem is.

What's my experience with pricing, setup cost, and licensing?

We are lucky to enjoy Sauce Labs's "Open Sauce" program, as an open-source, not-for-profit organization: https://saucelabs.com/opensauce

What other advice do I have?

As a disclaimer, I have done a number of Selenium Meetups with Sauce Labs, as well as a few blog posts which have covered our usage of the service, as well as, finally, authored a Featured Customer case study, in which I expound on nearly… more»

Which other solutions did I evaluate?

We did look (back in 2001) at other vendors, but found the business side and open-source/project relationships fit well with us.
Consultant
Chief Arrgonaut at a tech services company with 51-200 employees
Dec 30 2014

What do you think of Sauce Labs?

What is most valuable?

Turn-key access to any browser/OS combination I need Video recording with permalink to the test job

How has it helped my organization?

I've been able to help numerous companies get up and running with Selenium quickly thanks to Sauce Labs.

For how long have I used the solution?

4 years

How are customer service and technical support?

Customer Service: Support is friendly and responsive. Technical Support: Solid.

Which solution did I use previously and why did I switch?

Local execution and a small number of virtual images. Switched because it became too onerous to support.

How was the initial setup?

For a technical person, it's pretty straightforward. It can be complex given the nature of Selenium and integrating with a third-party platform.…
Consultant
Engineer at a tech services company with 10,001+ employees
Dec 26 2014

What do you think of Sauce Labs?

Valuable Features:

Video recording / screencasts Very fast response from customer service Mobile Web, and Native Mobile Support Can handle massive amounts of parallel tests Manual testing sessions In-browser unit tests 

Improvements to My Organization:

No longer have to manage VMs for testing. No more browser upgrading and dismissing dialogs and windows that stack up.

Use of Solution:

2 years
Vendor
Sr. QA Automation Engineer with 51-200 employees
Dec 23 2014

What is most valuable?

* They have a video recording feature which I find tremendously helpful. It helps me debug and find defects quicker. When I see something fails, it shows me the video of the failed part, the video… more»

How has it helped my organization?

My company was doing manual testing, I came in and built a framework using Sauce Labs; now it takes less than an hour for regression testing. Easy integration, increased the amount of codes that go… more»

What needs improvement?

Documentation is pretty extensive, but at an advanced level could be a bit better. But they are always helpful. Besides that everything is great, they help out right away, so nothing is a big deal.

Which solution did I use previously and why did I switch?

Previously I used my own virtual environment – had to create and manage it on my own, now I don’t have to worry, infrastructure, setup, anything, Sauce Labs does it all for me.

What other advice do I have?

I think its excellent and everyone should get it – I recommend it to everyone. No brainer. Nothing else like it out there right now.

Which other solutions did I evaluate?

I did. I looked at BrowserStack. Did not have video-playback, which is tremendous for finding bugs and code.
Consultant
Sr. Engineering Manager at a tech services company with 51-200 employees
Dec 20 2014

What do you think of Sauce Labs?

We attempted to host and run an in-house Selenium grid in 2012, but we had several failures and false positives that arose from our unstable Selenium grid versus their code. While some failures were due to normal challenges associated with a grid running hundreds of nodes, others were due in part to low familiarity with Windows, since our company’s primary focus was UNIX and Linux that year. After initially experimenting with Sauce Labs, I automated a handful of tests. I couldn’t believe it. I didn’t have to manage Windows boxes, browser versions, and security settings for Windows machines. Because virtually no one on my team had Windows experience at the time either, I knew Sauce would be well received.   In a startup environment, often everyone reinvents the wheel with their favorite…
Vendor
QA Director at Bridgetree
Dec 19 2014

What do you think of Sauce Labs?

What is most valuable?

In my previous company, we used Sauce Labs to enable the team to test with various operating systems and browsers without having to own each of them. 

How has it helped my organization?

Their product gave us the ability to run multiple teams of testers across the various platforms that would be used by our customers without having to physically have the infrastructure in place. This drive our movement into continuous integration and the ability to test earlier in the cycle.

What needs improvement?

No

For how long have I used the solution?

over a year

What was my experience with deployment of the solution?

No. It was very easy to install and implement from day one. 

What do I think about the

Vendor
DevOps Engineer at a sports company with 51-200 employees
Dec 19 2014

What is most valuable?

* Video Recording of Test Runs * Snapshots * Mobile Web, and Native Mobile Support * Running Tests in Parallel * API to return test results and metadata

How has it helped my organization?

Sauce labs is an easy to use hosted infrastructure for managing/launch all browser versions, mobile web browsers, and native mobile applications for seamless integration testing. I have used them at Bleacher Report while I was working as a QA Engineer for 2 years now and their has not been a tool that provided the same feature set and ease of use. The fact that they contribute back to the open source community is also another great reason to use them. The tools they help deliver (like Appium) have helped our team scale while keeping our QA department very lean.

What is Sauce Labs?

Sauce Labs provides the world's largest secure and highly scalable automation cloud for testing desktop, mobile web, native, and hybrid applications. Sauce Labs helps companies accelerate software development cycles, improve application quality, and deploy with confidence across 450+ browser/OS/device/platform combinations.

Sauce Labs customers

Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.

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