SCCM Alternatives and Competitors

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Read reviews of SCCM alternatives and competitors

Jon Abbott
CEO at ThreatAware
Real User
Top 5
Fully cloud-based, supports multiple platforms, easy to set up, and the interface is intuitive

What is our primary use case?

We are a managed service provider and we use Automox to patch our clients' systems.

Pros and Cons

  • "It's super easy to use and we haven't found anything easier."
  • "The biggest area they need to fix, without a doubt, is the ability to copy and sync profiles and worklets between all of the organizations you manage, and the ability to have top-level user access control across all of the companies that you manage."

What other advice do I have?

My advice for anybody who is considering Automox is to utilize the free trial. It really doesn't take long to do it. What you can do is just install the agents on a handful of machines, then you can just put it in discovery mode. From there, it would tell you exactly what patches are missing, and you'll see the difference between what Automox is finding and how many things are missed already. Generally, whenever we do that, you see that the previous patching method is not as good. Then you can start testing out the policies a bit more and actually getting them installed. It really doesn't take…
JonathanShilling
System Analyst II at a energy/utilities company with 1,001-5,000 employees
Real User
Top 5
A good product for managing patches and updates that could be more robust and up-to-date

What is our primary use case?

Red Hat is an operating system. It has been out since 1995 or 1996 and went through a few iterations before it became a true enterprise solution. Basically, they changed their name and changed the version name back between about 2003 to 2005 when they came to that point. Satellite is a package management solution most commonly used to maintain patch levels and security updates. It is something like what SCCM (System Center Configuration Manager) does on Windows servers and Windows workstations.

Pros and Cons

  • "Satellite gives administrators the ability to target deployments and only send out the updates or provision updates to certain groups."
  • "It cuts down significantly on the administrative time it takes to patch systems in a large environment."
  • "The product could have more diversity in what it is able to deploy and might do better if it was not dedicated to Red Hat products only."
  • "It has not been significantly updated in a while."

What other advice do I have?

On a scale from one to ten where one is the worst and ten is the best, I would rate Red Hat Satellite as about a seven or seven-and-a-half out of ten. It could probably be a bit more robust in some areas. They have not, to my knowledge, done a major revision update in a while. So I would say about a seven or seven-and-a-half is fair. Red Hat has been moving toward an Ansible solution more than the Satellite solution in recent years. That is not really a problem for me. It is just that I would like to see the Satellite server product more updated than it has been. It is a good product for what…
Arlene Seale
Database Administrator at Department of National Defence - Canada
Real User
Top 10
Stellar professional services and support, increases security and efficiency, and gives us full visibility

What is our primary use case?

We have KACE SMA and KACE SDA. The SMA is to image all of our desktops. There are 3,000 desktops, and we use KACE SMA for Windows imaging and security patching and updates. We're using KACE SDA for our software library, so our client base can go to the software library and install software from there. We're using the support component and the trouble ticket system.

Pros and Cons

  • "It is excellent in terms of updating and configuring everything the way we need. For anything more complex, we do professional service engagements, and they're exceptional. For anything less complex, we just need to ask questions. Their support division is extremely good too."
  • "The only pain point I have is with their salespeople. They call too often. They're too aggressive in trying to upsell. We know what we need, and we know if we want to expand. I don't mind quarterly calls from them, but sometimes, it is weekly. They need to get their sales team under control. The main goal of their support people and professional services is to make sure they deliver the service, and they deliver it well, whereas their salespeople are so interested in making a sale that they're wasting my time."

What other advice do I have?

We found other municipal companies in the area that were using it, and we went and met with them to get their use cases and their experience. If anyone is looking into using it, I would recommend talking to people who have implemented it and seeing if it's going to meet their needs. I highly recommended it as a chosen solution, just for the fact that it's end-to-end. It's extremely robust and reliable, and their professional services and their support teams are stellar. I would rate Quest KACE Systems Management a 10 out of 10.
SN
Specialist (US IT Recruiter) at a tech services company with 1,001-5,000 employees
Real User
Top 5Leaderboard
Stable with good encryption but technical support isn't helpful

What is our primary use case?

We are trying to discover the laptops, machines, network devices, and cloud inventory in our organization by using ServiceNow Discovery. We wanted to have a cross-check between the SCCM and Discovery, and are trying to decide which could be a better choice.

Pros and Cons

  • "The initial setup is pretty easy."
  • "Technical support has not been helpful when we have come across problems."

What other advice do I have?

We are an implementor. We implement this product for our clients. We are using the latest version of the solution. We use different deployment models - both on-premises and on the cloud. This is one of the best tools for organizations looking for a tool with agentless applications. You do not need to install an agent in any of the CI's. However, if you go for the other solution like SCCM, that is an agent-based solution, where you need to install the agent on all your end-user computers. Therefore, if an organization is looking for an agentless solution, then probably ServiceNow Discovery is a…
IB
Managing Director at a tech services company with 1-10 employees
Real User
Top 10
A free enterprise monitoring solution

What is our primary use case?

The primary use case is the cost. Typically speaking, our customers have a plethora of tools and they find it very difficult to manage their business services with a selection of tools. In most cases, they're able to replace all of their tools with one — Zabbix. We counsel groups and we recommend using Zabbix — we're a reseller. We focus on Zabbix. When a customer needs it integrated with Microsoft, or ServiceNow, or other solutions, then we help them out from a consulting perspective. We focus on and we recommend Zabbix. Which is an enterprise monitoring solution. I take care of sales and… more »

Pros and Cons

  • "It's a very reliable platform and we've never had any issues regarding the scalability or the stability of Zabbix."
  • "Zabbix technical support is sold separately."

What other advice do I have?

Speak to a Zabbix expert before you get started because there are so many options in terms of architecture for deployment that you really need to understand relating to how Zabbix can give you those options and why they're useful. Options might include encryption or distributed architecture, so delegating monitoring responsibilities close to the objects that have been managed using proxies is a good idea. There are choices to be made so if you don't know the product and you are speaking to someone who does, then listen, because they can advise you properly to get the best benefit out of the…
Get our free report covering Red Hat, HCL, Ivanti, and other competitors of SCCM. Updated: July 2021.
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