SCCM Customer Service and Technical Support

Reviewer729
Solutions Architect with 1,001-5,000 employees
We had to escalate our issue because you always get that person at first-level support who reads off a script. Then, after a couple hours, you say, "Escalate this." Once we got to the second person, we were able to figure our issues out. I would rate tech support at seven out of 10, based on our experience. View full review »
Curtis Wright
IT System Administrator at Frank, Rimerman & Co
N/A. SCCM is one of the most popular products on the market, so there are LOTS of online help articles for almost any problem you will have. I have never contacted their support because it's expensive, and I am stubborn and like to figure out problems myself. View full review »
David Alvarez
Senior Systems Architect with 1,001-5,000 employees
Their tech support is usually good. The times when the problem was with the software, the tech support was good. They were able to figure out what the problem was. Then, sometimes the problem was on my end, and it might have taken a little longer to figure out what the problem was because they have this mind set of, “There is a problem with the software,” without realizing that the problem was on my end. However, it goes both ways. Sometimes they assume the problem was me when the problem was the software. That has happened a few times, but now-a-days, I can get through quickly and say, “I know what this is. I need to talk to a higher level person.” There are a lot of resources on the internet, like mailing lists, forums, Facebook groups, etc. For any other product, there is very little community support. View full review »
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reviewer1059522
IT Assistant at a international affairs institute with 10,001+ employees
Microsoft technical support is fairly good, and I would rate them eight out of ten. They try to act promptly, but there are two issues that cause delays. The first is related to the difference in time zones, and the second comes about from the different levels of support licensing. View full review »
JunedShaikh
Principal Consultant at a tech services company with 11-50 employees
Tech support is horrible, but that's expected from any big-box company. View full review »
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407,401 professionals have used our research since 2012.